Videocon — Technician Visit-Videocon-VJE32HH-2XAF [Incident:[protected]] | |
Order ID OD[protected] with Reference Number:
[protected]Technician Visit-Videocon-VJE32HH-2XAF [Incident:
[protected]] (4) Re: Order ID: OD[protected]Technician
Visit-Videocon-VJE32HH-2XAF [Incident:[protected]]
1) Product was delivered and installed (32inch Videocon TV).
2) After installation, it was observed that TV was returning back to
Channel 1 & High Sound Bar#30, soon after switching on TV (instead
of switching to the last viewed channel & last set sound volume) and
also observed that TV picture quality was not that much good and
escalated the issue both to the Seller (Videocon) and Flipkart.
3) Technician resolved the issue of channel getting switched to #1 upon
switch on ( & also High sound upon switch on) but in that process
sound clarity got damaged and noise/echo is injected in the sound. That
means, echo/resound is coming in a few channels and picture quality is
also not so good(numbers & alphabets are appearing on the screen now
& then). They claims that issue is because of Cable Connection and
not having set top box
4) Since we strongly believed that it is not due to cable TV connection
& not due to the absence of set top box, escalated once again to
Seller (Videocon) and Flipkart
5) Flipkart arranged another technician from Videocon and they too claim
the same issue (cable problem) and not agreeing for the existence of an
issue.
6) As our neighbor's are having same kind of LED TV and same cable TV
connection and getting good sound quality (without any noise/echo) and
picture quality, we strongly believed that it is not due to cable tv
connection problem(ie., absence of set top box), we once again escalated
the issue to Seller(Videcon) and Flipkart. But this time arranged
settop box from neighbours.
7) This time, With neighbors set top box, we are able to demonstrate
that there is a noise/echo in the sound and deterioration in picture
quality. However, as expected, this time also, Videocon technicians not
willing to accept that there is noise/echo in the sound quality and
picture quality.
8) Please be noted that so far they were blaming 'not having set top
box' and not agreeing for the existence of the issue in the system. And
even after demonstrating the problem with neighbour's set top box, they
claim same thing that there is no problem.
9) Even our neighbour also argued with the Videocon Technician that how
come sound is so bad and their TVs sound is good despite of old TV (but
same set top box and same operator, same building) but they are not
ready to accept the same.
10) I had already raised my concern with the Flipkart team when they
were trying to mediate on this this issue i.e., "how come Videocon
Technician can give a report that their own product is defective? If
they do so, they would get an internal remark which is a simple logic to
understand. That's why I provided my feedback to Flipkart team that
either they could arrange their own technician (i.e., Flipkart
technician) or another company technician to conduct an impartial 3rd
party inspection. Unfortunately Flipkart rejected my feedback which is
not really acceptable. Having running & managing a Billion Dollars
business, if they do not have their own technicians to provide unbiased
3rd party inspections in case of disputes like this, how could they
manage their business in the near future? Obviously Seller Technicians
do not agree that their own product is defective.
11) In my case, in every visit of technician, am demonstrating that
there is noise/echo in the sound which they are denying on the name of
cable tv connection. Hence I demonstrated with settop box connection
also and still they deny that there is no problem (and give silly
reasons that some channels will not relay properly. If it so, how come
others are getting those channels properly with same set top box, with
same Hathway Operator, in the same building and floor? Even my neighbour
also agreed that there is a problem in sound quality and picture
quality but these technicians are agreeing and giving every time clean
report to the Flipkart team & their management.
12) Since I am not satisfied with this product quality as a customer,
requested Flipkart either ensure to replace the product or allow me to
go for another brand TV(ex: Philips, which is even higher cost than
Videocon) or refund the amount.
13) I aslo assured that I don't mind, even if they do not refund the
amount but take back the product because it is difficult to bear such a
pathetic Videcon customer care for 3 years.
14) Here my point is clear: Flipkart, being a such multibillion dollars
company, must have their own technician team/3rd party technician team
to provide unbaised verification and judgement in this kind of disputes (
I assured them that If any 3rd party technician, i.e, other than
Vidoecon Technician, says that there is issue in the TV, I would agree
for it without any arguments but they are not ready for the same.
14) I also suggested Vidocon that atleast make arrangements to return the product without refund also.. that also they are not doing ..because, it is difficult to bear such an unfriendly and pathetic customer service for the next 3 years (Videocon customer care executives and managers do not lift the phone also by looking at your number on their mobile.. such a pathetic customer service for Videocon)
Hence please do the justice.. I am reachable at +91 [protected],
Hyderabad, Telangana Was this information helpful? | |
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