[Resolved]  Videocon Telecom — Worst after sales service on Videocon Mobile A55 HD

Address:

Gurgaon, Haryana

On 2nd Sep. 2013, I bought a Videocon Phone A55 HD of Rs. 12274.00. (Invoice # 2013-14/D & O/4725). After 6 months of my usage the mother board got dead and I called Videocon Customer Care to inquire about the service center in Gurgaon. They told me they have a Service Center in gurgaon with the name os Shikha Communication, Shop # A6, 1st Floor, Devi Palace, Opp. Raj Cinema, Old Delhi Road, Gurgaon (Haryana).. Name of the Owner is Arun. I visited here on April 26th and the owner told me that he needs to submit my phone and need to send it across to Videocon company for the change of the defaulted part (Mother Board). He gave me an invoice # 312 (Phone IMI # [protected]). Since then I am running behind these guys to get my phone. It's more than 3 months now and till now I haven't got my phone yet. I am continues touch with Videocon Customer Care as well (Complaint Numbers[protected] &[protected] but even those guys are good for nothing.. customer care dosn't even bother whether the things and the complaints are getting resolved or not. On the other hand side the Service Center guys are pathetic.. Every time I am calling or visiting them they are giving me some new dates for the follow up. One of the employee with Shikha Communication - Ishwar he gave a committment that they will deliver my phone by July 25th and and when I called today (July 31st) he said now Shikha communication stopped working for Videocon and they do not have the status for my phone. I again called in customer care and one of the floor supervisor (Rohit) said he do not have the status available.. now I am left with no choice except going in Consumer court. My Contact Details: Munish Sharma Phone # [protected] [protected]@gmail.com