[Resolved]  Videocon — Videocon smart tv

Address:

Thane, Maharashtra, 401107

We have purchased videocon smart tv from vijay sales on 2nd of sep and since then all we are getting is just a run around from one department to another, from one tech to another to get our issue fixed. We paid extra to get the smart tv only because it has a feature to browse internet and watch youtube. We have high speed internet service at our home with a download speed of around 40 mbps & when we try to browse internet or try to watch any videos on youtube from smart tv, all what we see that its buffering for 20 to 30 minutes and nothing comes up, we have already raised a complaint & your technician came who looks after hardware, he removed the antina from tv to see whether that makes any difference, which unfortunately didn't, so he said there will be another technician who looks after software will come and check. After 2 days your technician came who look after smart tv software and rather than checking what is wrong with the tv was trying to play the blame game on internet speed and router wifi coverage without even checking the speed and network coverage. Just to convince him that the issue is not with the router and speed, we change the router location to next to the smart tv and showed the line speed test results to the technician, he (Technician) rather than doing something about it directly informed that motherboard in smart tv seems to be a problem and needs to be replaced and will again send hardware technician to replace it and left. Since then its been 4 days we are still waiting to get a revert from videocon. It very unprofessional service displayed by videocon throughout from time we have purchased the smart tv. We are even considering to put a formal complaint to consumer forum and will also put in social media.