Vijay Sales — Ac not delivered

Address:	New Delhi, Delhi, 110018
Website:	www.vijaysales.com

Hi,

I have purchased two acs from vijay sales, janakpuri store on 15th may, 2016. The delivery was promised to be on 16th may, 2016.
1. Godrej eon (1.5 ton)
2. O general (2 ton)
The godrej ac was delivered well on time.
And for the other ac o general, which was to be delivered on the same day i. E. 16th may, 2016, we received calls till 12:00 am at night that your ac will be delivered shortly. But it was not delivered and we kept on waiting for the delivery entire night. And now next day morning when we are calling customercare or store, they have no idea regarding the status of ac. And the number from which we got call at night for delivery is not answering the phone anymore since night.

Customer care provided me a number of delivery incharge rahul (+91-[protected]). This guy picked the phone and started yelling that how would i know the status and then he started saying foul hindi words and abusive language.
I don't understand how can a person who has such responsibility and represents the name of vijay sales can show such behavior. It is turning out to be a really bad experience after having such a long association with vijay sales.
Currently no one is able to provide any status regarding the delivery of ac, customer care or store or the foul language speaking delivery incharge (Rahul +91-[protected]).

— sandeep kumar sidwani