Vijay Sales — Complaint

Address:	Mumbai City, Maharashtra, 400194
Website:	Vijay sales

Dear customer care

I had bought a vise split ac on 2nd may 2015 from the inorbit store malad. However it hardly worked for a year and now i am told that the cooling coil is damaged and the part needs to be replaced. Firstly when we call the service centre to place a request for the servicing of the ac and we had requested for the guy to come on saturday however the request is not placed well and the guy wants to come on tuesday then the service guy says guy will come on saturday however doesn't turn up. Then request number 2 is placed. The guy comes the next day after call number 3.

The guy comes and says he will come the next day to take the ac. He takes the entire ac and doesn't bother to inform what the issue is. After i spoke to not a very pleasant talking person i get to know that the cooling cord is damaged and the part will take 4-5 days to come. Please let me know when it is an inhoused product why should it take so many days and why doesn't anybody call to give a feesback.

I am disgusted with this kind of service. I have been a loyal customer with vijay sales and have never purchased any electronic from anywhere else but from vijay sales be it in my mother's house or inlaws' place. I don't think this is the service that vijay sales provides.

I need the process of replacement hastened and in this heat it is not possible for the service guys to take their own sweet time.

A loyal customer needs to be treated in a better way. And vijay sales has always done that in the past however this time has been pathetic and i am disgusted. I don't think post this i would want to refer anyone to vijay sales. I used to boast about the post purchase service. But alas i am so disappointed.

A loyal customer