Vijay Sales — Defective Vacuum Cleaner!

Address:

New Delhi, Delhi

Good Afternoon, I had purchased a Eureka Forbes Vacuum Cleaner ( Trendy Steel ) on the 20th of October from Vijay Sales, Shop No.B1/679 Janakpuri, Block AB, New Delhi, Delhi 110058, Phone :[protected]. The Particular product was defective when we opened it. We tried calling all possible numbers available of Vijay sales on the web and it is on 4th November the Eureka Forbes technician visited our place to declare that the piece had a manufacturing defect and you should consult the dealer you bought it from. We again tried calling Vijay Sales but nobody answers their phone so we visited them and we are still unclear about the status. The Vijay Sales customer support is pathetic and have kept us hanging about the replacement. Their manager has to say that Eureka Forbes will replace it and the company says your delaer will replace it. We've been harassed by the staff and they are very cool about this issue that we can't do anything. I strictly suggest some legal actions must be taken against this retail chain Vijay sales against Fraud and defective piece management. Our piece is 10 days old and we need complete replacement. Hoping for a quick and strict response from the consumer cell Thanks Chander Ranjan [protected], [protected]