Vijay Sales — Fraudulent Marketing of Product / Sales by Promising Wrong Features

Address:

Mumbai City, Maharashtra

Dear Vijay Sales, I had purchased a FABER chimney from Vijay sales based on an information that the Chimney sucks in the Smoke generated while cooking and will ensure that no smoke stays out. However, to my surprise the chimney was not sucking any smoke from the very first day. Based on my direct complaints to FABER and later on to Vijay sales as well, 5 - 6 different executives came to my house for repair and also did some amendments to the product. However, even after everything when the product wasn't performing, an executive informed us that Vijay sales had not given us the right information and this product is never meant to suck any smoke. Based ont this, we again visited Vijay sales as a new customer and not to surprise, we were again informed that the product is meant to suck smoke, which is completely contrary to what Faber claims. Later on, some other executives of Faber visited our house and informed us that they now wish to convert this chimney into a duct chimney, making it similar to other ducting chimneys. However, Faber expects us to bear the complete conversion cost for no mistake of ours. One of the objective of buying this chimney was to avoid the ducting done. We have now given two options to Faber viz. - either complete the entire ducting at their own cost or else to take the product back and refund our money... Faber has however replied that SINCE THEIR PRODUCT IS FINE, THEY CANNOT REFUND anything... Chimney was purchased from Vijay Sales, Satara Plaza, Palm Beach Road, Vashi. Expecting a quick revert / resolution of the complaint and removal of product from my house / refund of money since conversation with VS & Faber have been going on since almost 6 months now and the chimney is lying unused at my house... Thanks Gopal Sarda.