Vijay Sales — Information hiding by sales staff, purchase o[censored]nsatisfactory hazardous product

Address:

Gautam Buddh Nagar, Uttar Pradesh

I placed an order for a Videocon semi-automatic washing machine (6 kg) with the Noida branch of Vijay Sales, on Saturday 28 March 2015. The product was delivered the next day (Sunday) and the product engineer came for a demonstration today (Tuesday, 31 March 2015). The product design has numerous faults - the water inlet pipe does fix into the machine properly, leading to water coming out of the pipe joint when the water flow is not smooth. Plus, the spin tub has water inlet at the top of the 2nd shield door, which again leads to water leaking out when the spin tub is in use. These are faults that the sales staff should have pointed out at the purchase time itself, when I asked them for the product features in detail. The staff was extremely unhelpful and I feel extremely cheated. The product is an electronic machine and the water leakage problem poses serious danger to me and my family. I demand an apology as well as a full refund of the product.