[Resolved]  Vijay Sales — Most Pathetic Service Ever by Vijay Sales

Address:

Gurgaon, Haryana

I am sorry to say this but had a very bitter experience with Vijay Sales Gurgaon centre (Near Huda City Centre) and completely fed up with their lethargic and insensitive attitude towards customers, once you have paid the amount. Bought a Sharp Window AC (V.No.: 91-HGG04-14SIAO 96) along with V-Guard Stabilizer and an Onida Microwave (V.No.: 91-HGG04-14SICD 785) on 30th April 2014. Issues are: 1. Some goon and unruly kind of people were sent for installation of AC who were asking for more than twice the amount quoted by the Vijay Sales salesperson (Mr. Rajeev). It was hardly a 5 minute work because everything was in place. Just the AC had to be opened and put up there (There was an AC installed there previously). Anyway, I paid the amount they asked but then they didn't even waited to check if the AC is working fine. They just left after connecting the wires. Just as they left, AC compressor started and technical problems started coming. AC is not able to cool and making lots of noise. Also, the voltage stabilizer is showing lots of fluctuation. I immediately called those Vijay Sales guys who came for installation, they straight away denied to attend the problem and said to visit next day in morning. Its been 3 days, they haven't come yet. 2. Tried connecting to Vijay Sales' customer care number[protected] for last three days continuously. Might have called like thousand times. No one picks up the phone. This is the pathetic condition of customer care at Vijay Sales. Worst ever. Finally got the manager's number at Vijay Sales - [protected] (Don't know his name). He refused to attend the complaint right away and told us to call the customer care number[protected]. I tried explaining him that no one is picking up the phone and pleaded to look into this matter. A new branded AC is not working. He finally said that he will ask the customer care people to call us back. There has been no call from the customer care department of Vijay Sales and when we again tried to call this manager he is ignoring the call. How does you got those "yes sir" etiquettes while selling the products. 3. We were told that some person will be sent to give the demo for the microwave oven. He will come after calling us. No calls has been received as of yet and seeing the attitude till now, I don't expect it anymore. I am going to refuse everyone in my known circle to avoid buying anything from Vijay Sales after this pathetic experience.