[Resolved] Vijay Sales — Negligent service and false promise and parts missing

kaushikjha

Address:

Mumbai City, Maharashtra

I am currently having an extremely bad experience with Vijay Sales. I bought a PureIT water purifier and an Elica Cooktop on 20th October 2013. I was promised installation within 2 working days. After a lot of follow-ups PureIT was finally installed on 26th October (i.e. 6 working days). However, I am still waiting for Elica Cooktop to be properly installed. On around 24th October, a technicial from Elica had come. However, he was not able to install properly and said he will come back another day. On 26th October, he again fiddled around with the cooktop for about 2 hours and was still not able to installit properly (burner's dim setting does not work). Now, customer care of Elica is telling me some parts is missing! I am surprised and disgusted that Vijay Sales sells products with parts missing. And despite a week having passed, it is unable to instal the product. They are also not responding to my requests to refund the money.

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Aug 14, 2020

Complaint marked as Resolved

Vijay Sales customer support has been notified about the posted complaint.

Oct 29, 2013

Updated by kaushikjha Finally, Vijay Sales and Elica sent a "senior" technician who, after an hour of struggle, managed to instal the cook top on 26th oct.
The lesson for me is that Vijay Sales' claims of being sabse sasta (least priced) must be seen in conjunction with poor quality of service. If I add the 5 hours of my wasted time, it is no longer as cost effective.

I have had much better experiece with Croma recently while purchasing other appliances.

Sep 17, 2014

Surendrapillay's response As per earlier communication with you the issue has been already resolved. For any further assistance, pl. call our customer care number[protected]/[protected], or email us at [protected]@elica.in. You may also download "Elica Aasaan" App free from Google Play Store for Android Phones to avail instant services from Elica Customer Care.