Vijay Sales — Panasonic mobile smartphone

Address:	Thane, Maharashtra, 400601
Website:	www.vijaysales.com

Sub: panasonic smart phone –do not buy despite brand name.
Ref: vijay sales invoice dated 28.10.2015 and avl telecom job sheet no. Kjaspmh436116pi18717/[protected] dated 19.01.2016.
I had purchased panasonic smart phone eluga u from vijay sales vide bill dated 28.10.2015.In november 2015 camera and music-cafe stopped working and i had to visit service center avl telecom (Karbonn mobile), eternity moll, thane for servicing.
Due to further hardware related issue avl telecom has sent the mobile to panasonic, delhi for repair vide the above job sheet number. It appears that avl telecom only updates the software and for hardware related issue phone is sent to panasonic delhi.
Avl telecom refused to give written confirmation of date of return but
Indicated that it may take more than 45 days. Hence vijay sales prevailed on service center to provide me a standby mobile. My request for free replacement was not agreed to.
When stand-by eluga-l was given to me, it had a bar-code like sticker
At the bottom of back panel which had peeled off in few days and i
Noticed a big crack dent under the sticker. Now the service center
Claims that i have damaged the brand new eluga - l stand-by phone and
Demanded rs. 6, 046/- as repair cost. This was a perfect trap since i
Have no evidence to prove that i have not damaged the stand-by phone.

Service center has refused to return even the stand-by phone
And have retained both eluga-u and stand by eluga-l smartphones. This is a
Great learning lesson even at my age of 60 as to how one can get
Trapped despite buying a branded product from reputed vijay sales show
Room and worst after sales service i have ever come across till date. Panasonic took a stand to trust their service center than the customer. I refused to pay even rs. 1/- towards repair charges of standby phone i have not damaged and hence there is no hope of getting back my eluga u costing rs. 10, 000/-.
Having learnt lesson on poor quality product and worst after sales service, i sincerely suggest not to buy panasonic smart phone, not even from vijay sales. Also, don’t ever accept a standby phone.
I am a regular customer of vijay sales and i preferred vijay sales with an expectation of their hold on manufacturers for prompt after sales service. Now i had a real experience of poor after sales service from vijay sales and panasonic mobile. Basic questioned to be answered by vijay sales is why they are dealing in substandard products having very poor after sales service outlets of panasonic mobile.