Vijay Sales — Purchased hp laptop having so many problems

Address:

Mumbai City, Maharashtra, 400614

My self sarika suresh ghadavle staying at seawoods navi mumbai. I have purchased 1 laptop (Model no. Hp laptop 15ay020tu & product number: w6t34pa serial number: cnd6197pbr) from the nearest shop m/s. Vijay sales (Gr. Flr, hilton centtre, plot no. 66, sector 11, cbd belapur, navi mumbai - 400614 & contact no.[protected] on dtd. 11.07.2016 & the amount of rs. 35, 600/-.

Same day at night, i had checked my laptop & saw there are some scratches on the corner of the laptop. It is literally look alike as second hand or display peace. The laptop bag is also looking like used. Next day i have again visited to the shop of m/s. Vijay sales, they are regretting for the replacement of laptop they told that take replacement from hp not from us. They only replaced hp bag not laptop. I have paid part payment of rs. 13, 860/- & remaining amount which is on emi basis (Rs. 3, 790/- x 6 months) which will be paid through bajaj finance. I had locked complaint in hp too & complaint no. Is (Case id no. [protected]). After all checking done by hp engineer they told that we cannot give replacement for that reason. Hp also rejected to give replacement after one month.

The next day itself, when i switched on the laptop there was some noise that was being heard from the hard disk. Also, the laptop is extremely slow even though i have not installed any software/program on my laptop. Again i had locked complaint in hp & case id no. [protected]. They still not replied and hence i am holding to pay further payment to bajaj finance. I will not pay a single rupee till replacement.

Request you to look in to this matter urgently and revert regarding the further course of action. It's been more than a one & half month since i have complained and no action has been taken yet. Request you to replace my laptop asap.