Vijay Sales — Split AC 1.0 ton with 5Star category of Carrier delivered with no gas in it

Address:

Mumbai City, Maharashtra

You have shattered dream of my teenage child by delivering a faulty 1.0 split AC of Carrier that I have purchased on 03/04/2015 through your Inorbit branch inside Shopper Stop in Malad (West) Mumbai. From day1, the AC has not worked at all. Upon frequent follow-up, the technician took away the inner unit of Split AC and informed us after 48 hours that due to moisturise inside the unit, all Gas has evaporated. They refilled the gas and installed the machine back which is of no use now. After daily following up with Vijay Sales Customer Service Head office, I am hearing from the lady officer that she has understood my complaint after 72 hours and will get back to me positively by evening. I fail to understand that how a new machine can have no gas inside and please explain me how moisture would evaporate entire gas of a brand new AC machine. The technician of Carrier have been very unapologetic about the entire events and have compelled us to take away machine form my residence and put it back after repairing. All request to Vijay Sales and Carrier Service Centre to replace the machine altogether had gone to deaf ear and I have been promises response after 24 hour on every call with no solution to the problem. I consider this as a failure of Vijay Sales to influence their supplier to replace the faulty AC. I appeal Vijay Sales to strongly intervene and provide me with new AC unit and leave it to your reputation. This is a serious credibility issue for Vijay Sales and it can have severe repercussion on customer faith in them if this issue is not resolved. Lastly, your inaction will compel me to reach out to social media, press and consumer court and all of this can be avoided if you take stern action now. Regards,