Tata Sky — HD set top box not working

Address:	Mumbai City, Maharashtra, 400092
Website:	--

Note following complaints:
1) Complained Tatasky at 11.15 AM.
Operator said technician will contact you within 2 hours.
Complaint no. will be sent by SMS.
2) Tata Sky associates are bluffing.
When contacted at 14.20 Hrs. about complaint no. they said no. is sms to you.
No complaint no is recd. Neither any technician has contacted. They have registered complaint only at 13.30 Hrs.
3) Every now & then HD set top box malfunctions.
When technicians visit, they inform these new set top boxes have manufacturing defect, which means Consumers have to remain on Tatasky mercy only.
Can any Customer care Manager ( If any exists) can phone me on Mobile [protected] to get proper feedback?
4) If service is not given properly & Set top box is not repaired properly, I wll go on all social media & Grahak Suraksha Forums also.