Vision Express — Substandard Progressive glasses - unethical behaviour

Address:

Bangalore, Karnataka, 560005

On 24th July, I had ordered for a pair of progressive glasses along with frame costing Rs 20, 398/- vide order number [protected], Slaesman Id : 60150927 from Reliance Vision Express Pvt Ltd, Coles Road, Fraser Town, Bangalore
I was unable to read properly and for long distance too everything was appearing double the size. Hence, the glasses were taken back for repair.
The glasses have been sent to the lab three times or more and till now the pair of glasses provided to me are not perfect. I am though able to read but unable to see long distance images / pictures properly.
They advised me to go for two glasses instead of one when I told them that I have been wearing progressive glasses for last 8 years hence would like to have progressive glass only. Thereafter, I was informed that the defect was because of incorrect frame size . Hence, I provided them with a frame that I had with me and got the final version of glasses on 16th Oct'16 . I was told to wear them for a few days and see . I am still not able to read clearly and to top it I have a blurred long distance vision when I wear the glasses. When I contacted Ms Deebanjali on 20th October, I was told that this is the best they can give.
I have lost approximately three months time and money for the substandard product provided to me by Vision Express. Either the glasses be replaced or the money paid for the glasses be refunded. It is to be noted that I am using progressive glasses for the past 8 years. Earlier I had brought progressive glasses twice from Anglo American Opticals (Commercial Street, Bangalore) and faced no such issues. I will have to go to Anglo American Opticals once again to get a perfect pair of progressive glasses