Viveks — 576K worth AC purchased but not delivered

Address:

Chennai, Tamil Nadu

Hello Team It was referred by my friend to go to Vivek for AC since he felt that the goods delivered on time. However, this has become a fake promise from Vivek. The Hitachi Kashikoi 400i 1.5 Ton model was billed on 11th April 2015 from Chennai Trade center exhibition organised by Vivek and I was assured that the same will be delivered by maximum Wednesday (15th April). The Tambaram Vivek showroom's agent(Mahesh) who actually dealt with this purchase said that No follow-up is required from customer end. With all hope I waited till Thursday and when called up, another lie was told by agent that product will be delivered by Thursday night, however i received an SMS stating that there will be delay due to weather. And now its Saturday (18th April), i called up at 11 AM today and Agent told me that by evening i will get the product delivered. when called up in evening, he said that by 9 PM tonight it will be at my home. Then called up at 9:45PM and told him that I opted for 57000 Rs product and why there is no follow untill now. Then he keeps saying that it will be delivered by tonight. I dont that Vivek's personnel delivers product 24x7 . And M still waiting for a call from vivek even after 10:20 PM on Saturday 18th April .i.e. after a week of paying for an AC. I should have gone by e-commerce purchase where they keep their promises..