[Resolved]  Viveks India — Unfair trade practice by selling the product higher than mrp, value

Address:	600004
Website:	www.viveks.com

Vivek ltd,
Corporate office
150, (68) 2nd floor,
Luz church road,
Mylapore,
Chennai – 600 004

Show room
Vivek private limited
Vc-mylapore
133 royapettah high road
Mylapore
Chennai - 600 004

This is in regarding a washing machine which i had purchased on 11th september 2016 at above said show room,
Bill details order no: soj16_00088950
Whirpool semi automatic 6.5 ace sup plus,
Amount 11775/- discount 875/- payable amount after discount 10900/-
Delivery charges 200/- total amount paid at counter number as mentioned in bill 112-t1, at 03:22 pm,

1. When ordering the machine sales executive said it will take two days for delivery which i accepted and called up your call center third day on 14/09/2016 to check the status of the product, they informed me stating that they will make show room people to get in touch with me, i received a call from show room saying the delivery of the product is possible only by 15/09/2016 as when i asked the reason behind the delay, they gave a pathetic answer saying the delivery person tried calling up my mobile number and it was not reachable so he has gone for some other delivery and i replied saying i have given alternate number, the executive said it was also not reachable, i quickly replied saying i had given landline number and i don’t think landline number never be unreachable at any cost, finally i had told the executive if i don’t receive the product by 14th evening i will be forced to cancel the order due to delaying the order, finally i received the product at night on 14th september 2016 by around 08:30 pm,

2. Second supervise the machine which i ordered and received were same, but when i looked at the label on the box it mentioned as 10775/- inclusive of all tax, i called up customer care on 15/09/2016, and complained saying i have been charged higher than a mrp value, again the call center executive said he will get the show room people to call me back, i received a call back form show room people and the executive said he want to visit my home and check the machine, which quickly he visited my home and took a snap of machine and called me stating the product which i had ordered only i had received but regarding the price difference he requested for two day, which i agreed, and told him please get back to me with a valid reason that why i have been charged higher than the mrp,
I called up again to call center on 20/09/2016 five day after the executive who request me only for two days to get back to me on price difference, call center said the same thing stating they will get back to us after checking with show room people,
Finally i myself visited the showroom on 20/09/2016 and meet the manager personally,
Was supervised with manager as when i explained everything, manager just said sorry and he is waiting for the replying from his corporate office, i asked him i am being suffered for the unfair trade practice which you people have done, but manager clearly said it was not a show room people mistake as whatever appears in the system they have charged accordingly because all the update is been done by corporate side,
So finally i asked him why i have been charged higher from mrp value for that he had no answer and said they are awaiting reply from their corporate office, he was not guilty of me being charged higher, in spite i told i have no option then to knock district forum court for filling a case against vivek’s, as this is unfair trade practice charging more than mrp value to the customer, he gave me a green signal stating sir, you can go-ahead,

I had sent two mail to their customer care i just received just a acknowledge emails and few phone calls stating they are still awaiting for the reply from corporate,

I have been calling call center and calling your show room and visiting your showroom, but from dealer side i get a pathetic response,

How vivek’s going to answer my questions and going to compensate and refund the amount,

Why i have been charged higher than the mrp, what so ever the reason could be,
It’s straight away a unfair trade practice which is been done by vivek’s,
I wonder if i am only the sufferer, is this the vivek’s business ethics,

I demand a genuine compensation by your organization and a refund of my balance amount, because of your negligence and unfair trade practice and the amount of pressure and metal agony i had gone through,