Viveks — Totally annoyed with the service with Viveks | |||
Hi Team, I am with deep frustration writing this to you to let you people know about the kind of service the end customers are getting. I ordered Godrej EDGE PRO 240lts PDS Refrigerator on 28th Jan'15 in Viveks (No 14, Shanmugam Road, West Tambaram, Chennai, Tamil Nadu 600045 India. I was told by the Vivek's Salesperson Mr. Raja (+91 [protected]) that the fridge will be delivered to our hour in Tambaram the next day which is Wednesday. We completed all the formalities. On friday we receive a call saying that the colour(Lush wine) that we asked for is "Out of Stock". And asked if they could deliver the Silver Colour fridge instead which is totally ridiculous. The Stock should have been checked by the seller before signing a deal with the customer and trying to convince a customer to accept what the seller has is bull . I told Mr.Raja that I need what I ordered for and he asked for another day to make arrangement to get it delivered which I accepted since I had. The next day, Saturday I receive a call from a guy named Praveen[protected] saying that he is from Ambattur Godrej Main office. He said that due to some vechile problem they cannot deliver the Refrigerator today and it will get delivered only on monday. It was not even polite, its like an information is just passed to the customer with having absolutely no sympathy or empathy. When I told the person that I have already waited for three days for the fridge to get delivered he just casually says that he cannot do anything about it and I was given no other option than to wait till Monday. I then called Mr. Raja and I get the same response from him too. I am asking you now VIVEKS, is this the kind of service you give for your customers. The reason why I wanted to get a fridge was because the one i was using has gone bad and you know how important it is in everyday work and now I had to wait for 6 days without it because of your Poor service . I work in Cognizant Technology and I have already written a mail to the entire organisation so that everyone would know about the service its giving to the customers. I am a genuine customer of viveks, everything in my house - from a microwave to ac, everything I got for Viveks. Now you have already lost that one loyal customer. Thank you. i am not even sure if anyone would read this and respond, but still hoping that someone would read this and take some steps for the benefit of your own company, Shiva Ravishankar +91 [protected] Was this information helpful? | |||
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