[Resolved]  VLCC Healthcare Ltd. — Inappropriate and shocking behavior by the staff

Address:

New Delhi, Delhi

Hello,
My name is Jina Dixit, I'm here to complain against the staff of your Dwarka center, Let me start from the beginning, After the long break of maternity I decided to join a slimming center where I can reduce my weight. First name that came my mind was VLCC, Because of its brand value, trust factor and result oriented. But, All that came crashing down in just 2 visit in your center. we went to the center on 16th july where we met Anu who said she was a dietitian, From the first time only she made a terrible mistake, She planned out my weight loss program, told me I should go for 20 kg and use 5 insta tone, She calculated the discounts and it came as 43, 375 k. me and my husband we wanted some time to discuss about it. After taking 20 minutes, we asked her to come, she said she have forwarded the case to her center head, Her name is Bhawna, The center head came and she started telling about the therapy and its cost. We said we have chosen the package and we want to take the said offer. She looked at the cost and replied back with embarrassment that the girl have made mistake, she have given you discount on discount. the price quoted by anu was wrong and then she said it will come around 56000. We were very much shocked by such unprofessional behavior. It took close to 20 minutes to agree upon the said price and now she says its wrong figure, we were very disappointment but still it was my decision to come to this center, we asked the center head what can be done? She came up to the plan of 10kg weight loss and 5 insta tone, and she added 5 kgs will be complimentary. As all this procedure have taken quite a time, We went ahead and paid 40, 000 by card on the very same day. As, I had to go every alternate day, I went on friday, they marked it as 0 day and gave me weight loss therapy for half a hour. I have go on Sunday, But due to some work I couldn't. I went on Monday and asked them that every alternate day will be impossible because I need motivation, My weight is 102 and I need to take that particular hour out for myself. Bhawna the center head said its fine, I can come every day and take sat and sun off. It was decided. On Monday, I felt very vulnerable due to the fact that if I ask anything like what product is that or just casual OHH! So you also have green tea, just a simple talk nothing serious, they grab you .. try to sell you.. try to sell you even more product, I spend 1000 rupees on 3 items which was sold to me. I was aghast? How did I let them sell me this products? But, I thought ... I'll be careful next time. Tuesday was my next session. I arrived on time at 5pm. I have finished my session... the weight still 102 kg, And, Anu was standing there and told me she wanted to talk to me, I said ok. we went to a cabin and she said, Jina, As I can see that you are losing weight. and now its the best time for tummy tuck and turno and turbo. I was at loss of words. I said what are all these for, She was so lost in her aggressive up selling that she could not even see how disappointed by her manner. Here I thought someone would understand the pain of being obese and this women is uttering things like now you have lost weight, you should book for this sessions. its only 38000. Can you believe I've been there only twice and my weight has not gone down and what weight loss is she talking about. She was rambling on and on, I cannot handle bargaining and this type of cheapness, I said I'll think or maybe I'll take a trial to see the result. She said " why would you need a trial? believe me, your my family, and whatever I'm saying its for your goodwill. Why would you pay for trial 2400. I said excuse me, 2400. She said for trial I've to pay 2400. Now please let me know what is the meaning of Trial. This lady was too much for me to handle, I just wanted to scream at her, My head felt heavy, I just grabbed my bag and fled from that center, I felt so heavy hearted that I was crying on phone to my husband to receive me. Is money so much to you all? Isn't there a quota of respect to the person who comes to you believing that you will help. Is this the trust you are showing to your clients? I'm very scared to even venture any slimming center now. you have taken my confident and my mental peace. I know I'll never step foot on your center or even think to interact. I came with hope and its shattered. you have cheated me of hope, Lastly, Please don't cheat on my hard earned money. I don't want apology, I want full refund. And, I want it to be done as soon as possible.


Thank you