[Resolved]  VLCC Healthcare Ltd. — Waxing and pedicure

Address:	Hyderabad, Andhra Pradesh, 500084
Website:	VLCC

I had called in the morning to book an appointment in the Kondapur, Hyderabad branch of VLCC and I specifically asked for a Brazilian wax and a gel polish pedicure. I repeated myself multiple times to confirm that these two things were indeed available as they show as available on the website menu. When I actually got there and was told to change and waited for the waxing lady to come, she came and said that they did not do Brazilian at this location and neither did they have the gel. This is unacceptable. If I had known that they do not have the services I could have booked somewhere else. They were not even a little apologetic and since it was 7pm I did not even have time to book elsewhere. They then went on to charge me 1300₹ just to wax half arms and lower back and when I asked for a discount since they could not provide me the bulk of services I requested, they said that nothing could be done. There was no apology or any sign of customer service. After such a horrible experience I will never enter VLCC again for anything. I currently have packages at this same branch for laser and peel and I would like a refund for both since I will no longer be going here when there are more professional and better quality options.