VLCC — No refund given for not using the services

Evia Cardozo

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I paid almost 18000 for laser treatment in VLCC, HRBR branch in Bangalore. I was told that the services will start in a day or two. Its been more than 2 weeks since i took the package, noone has called me yet. When I call them to find out the status, they say the machine comes only twice a month. Thats not the main problem, I ahve to travel abroad for my work for 2 years and I asked VLCC to cancel my package and give my refund, they just refused to do so. When i have not even started the services, I dont understand why VLCC refuses to give us back our own money and that too when we havent utilised any of the services. VLCC is really fraudulent and they didnt inform me while I was taking the package.

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VLCC Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Evia,

Greetings from VLCC! It is our endeavor to offer the best experience to our customers and your feedback is highly valuable to us. Please write to us at [protected]@vlccwellness.com with your name, contact details and we will investigate further and ensure due corrective actions are taken. Looking forward hearing from you soon.

Best Regards

Team VLCC

Rits4eva16

from Bengaluru, Karnataka

Hi Team,

I called on your number listed on website i.e. [protected]to book an appointment today but, the lady who answered the phone point blank refused it though, I even mentioned that I'm working tomorrow but, she rudely replied "Today not possible".

I may now reconsider going to Anjali Mukherjee's health Total in Kamanahalli as, your centre refuses to understand or cooperate with our time constraints.

An unhappy customer.

Regards,
Ritz

Mayuri Gor

Your two centres i.e. In vikhroli powai where i had take 6 sessions of laser treatment with approximately 45000rs and the other center i.e. In andheri east Mahakali Caves there i took 25000 rs worth family card and 10000 for chemical peels now both the centers are closed i suppose nobody answers the call i dales the Chembur branch they said they can't do the service in their centers asked me to contact Andheri east branch only i even asked for the number she said Google it.. Nobody answered the calls.. So i contacted bandra west branch there the lady told me i can't avail service there also she said she will ask chembur center she took my number and nobody called.. What am i suppose to do when u guys wanted me to enroll for the services u guys used to call so many times and now when i have paid the amount this is how u treat.. I want my refund.. Don't want to continue any further..