Vodafone — Billing complaint and mental harassment

Address:	New Delhi, Delhi, 110020
Website:	www.vodafone.in

Vodafone has been mentally harassing me though I have made the payment to them. I have ported my no. from Mumbai to Delhi and have made payment of Rs.5345 on 10th May'16 and Rs.4144 on 15th May'16 against my no. [protected] They are not able to track the amount that is paid for which I also provided them with Transaction id and CC statement. I have written have been reminding every day to corporate.[protected]@vodafone.com, [protected]@trai.gov.in, vodafonecare.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com, nodal.[protected]@vodafone.com, appellate.[protected]@vodafone.com, state.[protected]@yahoo.com, vodafonecustomer.[protected]@vodafone.com but haven't got any response from any of the seniors.
Not sure why they have charged me so much.
They haven't updated my email id
They haven't send me the soft copy of the bill
Their 4G service sucks.
Their IVRS says press 1/2/3 for the preferred language and when you follow that the person only speaks in Hindi and can't communicate effectively. When I called customer care and asked to transfer the call to senior they disconnected the call.

Now my no. is barred though I have made the payment. I need compensation for this mental harassment which is happening every single day and also seek an apology from the Head of the Department of Vodafone.