Vodafone — Billing done not as promised on promotional offer , DND service activation , and Complaints are not registered even after calling 198

Address:

Bangalore, Karnataka

This is the mail i sent to 'vodafonecare.[protected]@vodafone.com' Thu[protected]:52 PM - I have Complaints regarding 3 things. (Number [protected]) 1. The 3G pack of 250 rs, when giving the promotion for this 2 months back, I was informed its for two months ( July and august 2014 ), but the august month bill indicated its reduced rate is been removed and I have to pay 250 Full amount where I have promised 150 per month. 2. The Do not Disturb service has been requested by my side on July 20 th, I was informed it will get activated within 7 days, I reconfirmed the same on 27th and when I started getting unwanted calls and sms again, I have complained about the same and I was complaining all day from 28 to 4th Sept. Yesterday I got call from the Vodafone support saying the issue has been looked into. But Today when I checked the status of the issue, I was informed the DND service is not activated / the request is not registered in my number. - As I already described, I had requested for the DND on 20th July, by sending START 0 to 1909. And I had reconfirmed multiple times to make sure its progressing. - Where did I missed in the process of activating the DND service. o The Customer care has informed me of the status as “THE DND IS NOT ACTIVATED” in my account. WTH ?? o Why my request get “NOT ACTIVATED” o If I have finished all process to star DND why it is not communicated to me by the customer care even after calling multiple times ..?? 3. The Customer care Executive I spoken today – “Rahul Nadugeri” was unwilling to take complaint against the same … ?? – if you are not going to take complaints, why 198 service centre is kept ? a. This guy is not ready to listen to what customer is saying and not willing to file a complaint for which I have called, and asking me to goto Vodafone care personally . Then why he is getting salary ?? This is not the kind of Support, not at least the service I expected from Vodafone. I want explanation for why I was communicated of a promotion for 2 months when its for only 1 month ? I want explanation why my DND request was rejected and I was informed in such late time.? I want to ask if your 198 complaint number is not ready to accept and register complaints why is it for ? Hope to get a timely and accurate support from Vodafone. Thanks, Arjun -- After that i send another mail, checking what is happening, Mon[protected]:45 PM Are you not checking details ..? I was given the 155 offer only for 1 month … in which 2 bills have you given my 155 promotional offer ..? You can check the 3 months bill of my number, June 2014, July 2014, August 2014, ( Hope Your Data Base is having those ). And I am still receiving the Unwanted SMS from numbers (telemarketing / any other) then how is DND activated ..?? Regarding those some of numbers, I have already given complaints ( I believe that complaint is not registered as im seeing your customer care is doing really cheap job of just not reporting any complaints). And one more thing, Is Your SLA is to reply to customer queries by this late ..? after rechecking of your response thrice ?? why is mail not replied to my last mail sent checking where is your response ..?? I raised complaints from 21st July, and today iam receiving first response.. !!! Hope This gets resolved within my billing due date, Otherwise, I believe I also not am not obliged to pay the bill on time, and in that case you have zero rights to charge me for late Bill payments. Really Worst service. - No reponse till now -- The worst service i ever had, -- Switching the operator.