Vodafone — Charge free of cost messages

Gagan I. Kadwe

from Bhopal, Madhya Pradesh

Address:

Chhindwara, Madhya Pradesh

After recharge my vodafone number of [protected] with the amount 177 from paytm site, and as per company's (Vodafone) offer, company gave me 55 message as the reward of recharge, and I was utilise these 55 sms in night 10:50 pm of dated 12/09/2014 company was charge 41 rupees for free messages, and then I was talked with the customer care executive then she was tolled me the company charge you to the 49 message, with [protected]@1 rupees, Then I said how will 49 messages charged with 41 rupees and their in those messages some std message also send by me, but company also charge 49 messages instead of 55 free messages., please resolve my problem

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Vodafone India customer support has been notified about the posted complaint.

Sep 13, 2014

Updated by Gagan I. Kadwe After recharge my vodafone number of [protected] with the amount 177 from paytm site, and as per company's (Vodafone) offer, company gave me 55 message as the reward of recharge, and I was utilise these 55 sms in night 10:50 pm of dated 12/09/2014 company was charge 41 rupees for free messages, and then I was talked with the customer care executive then she was tolled me the company charge you to the 49 message, with [protected]@1 rupees, Then I said how will 49 messages charged with 41 rupees and their in those messages some std message also send by me, but company also charge 49 messages instead of 55 free messages. I was sent only 31 messages on dated 12/09/2014, their due to network issue the company was sent 2 or 3 times message to the recipient, I have collected this information from my vodafone site account, and I am submit to you as a proof of vodafone usages history and my log details of the my mobile phone.