[Resolved]  Vodafone — Disconnection of number without intimation

Address:Kolkata, West Bengal, 700029

Dear Ms. Devanshi, Thank you for your email dated 05/10/15 regarding your concern for your mobile number [protected]. As communicated earlier, we would like to inform you that the number has been deactivated dated 05/01/2015, as per your request for suspension against SIM loss, since the number was not reactivated within 90 days hence the same has been deactivated, this is as per specification, we are unable to provide you with any mail intimation for the same. The service registration number assigned for this correspondence is [protected]. In case you need further assistance, please do call or email us. We’ll do our best to help you. Our Vodafone helpline and SMS communication number 111 has changed to 199. Save the new number and call us anytime. Happy to help Madhumita Rakshit Vodafone Care Contact Numbers For any queries call 199(chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable) For Complaints call 198 (toll free) helpline Fax number: +91-([protected]) E-mail : vodafonecare.[protected]@vodafone.com Website: www.vodafone.in Dial *111# (toll free) from your Vodafone mobile & get to know details of your last 3 bill amount, last 3 payments & active services. On[protected]:31; From: [protected]@gmail.com; To: vodafonecare.[protected]@vodafone.com; ; ?CC: ; Subject: Re: number disconnected without intimation; Yet to receive any concrete reply from Vodafone as to why my number was disconnected without any prior information. Please tell me who do I get in touch with regarding the same since you are unable to help me with my query. Regards Devanshi On Wed, Sep 16, 2015 at 10:37 PM, wrote: Dear Devanshi, Thank you for your e-mail dated 15/09/15 regarding your concern for your Vodafone mobile number [protected]. At Vodafone, we believe that our customers' inputs and feedback helps improvise our services and ensure that we strive towards achieving customer satisfaction. We assure you that we will incorporate your feedback in the best possible way in our processes. We would like to inform you that the as per the trailing mail you had query related to the aforesaid number. The Service Registration number assigned for this correspondence is [protected]. In case you need further assistance, please do call or email us. We’ll do our best to help you. Our Vodafone helpline and SMS communication number 111 has changed to 199. Save the new number and call us anytime. Happy to help Tushar Kanti Malakar Vodafone care Contact numbers For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable) For Complaints call 198 (toll free) helpline Fax number: +91-([protected]) E-mail: vodafonecare.[protected]@vodafone.com Website: _www.vodafone.in Dial *111# (toll free) from your Vodafone mobile & get to know details of your last 3 bill amount, last 3 payments & active services On[protected]:44; From: [protected]@gmail.com; To: vodafonecare.[protected]@vodafone.com; ; ?CC: ; Subject: Re: number disconnected without intimation; Vodafone is simply dilly dallying and not giving me an answer to my query. Your last email was nothing but thanking me for my feedback about addressing me correctly, I thought that was a pre requisite to any email and it did not need pointing out for the second time! Please send me a copy of the mail that you sent me, informing me about disconnection of my number according to TRAI guidelines. If you'll are not going to be able to help me with the problem please tell me who I should get in touch with regarding the same Regards On Thu, Sep 10, 2015 at 1:20 PM, wrote: Dear Devanshi, Thank you for your e-mail dated 09/09/15 regarding your concern for your Vodafone mobile number [protected]. At Vodafone, we believe that our customers' inputs and feedback helps improvise our services and ensure that we strive towards achieving customer satisfaction. We assure you that we will incorporate your feedback in the best possible way in our processes. We would like to inform you that the as per the trailing mail you had query related to the aforesaid number. The Service Registration number assigned for this correspondence is [protected]. In case you need further assistance, please do call or email us. We’ll do our best to help you. Our Vodafone helpline and SMS communication number 111 has changed to 199. Save the new number and call us anytime. Happy to help Madhumita Rakshit Vodafone care Contact numbers For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable) For Complaints call 198 (toll free) helpline Fax number: +91-([protected]) E-mail: vodafonecare.[protected]@vodafone.com Website: _www.vodafone.in Dial *111# (toll free) from your Vodafone mobile & get to know details of your last 3 bill amount, last 3 payments & active services. On[protected]:59; From: [protected]@gmail.com; To: vodafonecare.[protected]@vodafone.com; ; ?CC: ; Subject: Re: number disconnected without intimation; Once again you refer to me as Mr when I have clearly told you I am Ms Devanshi. Also please tell me where did you get the said mobile number from since its not my number. There is no limit to how irresponsible vodafone can be. On 08-Sep-2015 2:33 PM, wrote: Dear Mr. Devanshi, Thank you for your e-mail dated 07/09/15 regarding your concern for your Vodafone mobile number [protected]. We tried contacting you on your mobile number [protected] from the number [protected] on 07/09/2015 at 14:20 PM but were unable to reach you as the same was unreachable. We would request you to please provide us the alternative number and suitable time for further discussion. T he Service Registration number assigned for this correspondence is [protected]. In case you need further assistance, please do call or email us. We’ll do our best to help you. Our Vodafone helpline and SMS communication number 111 has changed to 199. Save the new number and call us anytime. Happy to help Tushar Kanti Malakar Vodafone care Contact numbers For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable) For Complaints call 198 (toll free) helpline Fax number: +91-([protected]) E-mail: vodafonecare.[protected]@vodafone.com Website: _www.vodafone.in Dial *111# (toll free) from your Vodafone mobile & get to know details of your last 3 bill amount, last 3 payments & active services. On[protected]:12; From: [protected]@gmail.com; To: vodafonecare.[protected]@vodafone.com; ; ?CC: ; Subject: Re: number disconnected without intimation; I was not made aware of the said TRAI regulation by Vodafone. Who should I contact regarding lack of communication on your end before disconnecting my number? I have been writing to you very patiently and all I keep getting is the same reply. Please respond with an appropriate answer as to why I did not get any mail before disconnection stating the above TRAI regulation. Regards Devanshi On Sun, Sep 6, 2015 at 5:57 PM, wrote: Dear Mr. Devanshi, Thank you for your e-mail dated 05/09/15 regarding your concern for your Vodafone mobile number [protected]. As communicated earlier, we wish to inform you that as you did not reactivate your number post the temporary suspension request dated 06/08/14 due to handset lost hence your number was automatically deactivated after 90 days on 05/01/15. As per TRAI guidelines if you do not reactivate your service within 90 days post temporary suspension it gets deactivated after completing that stipulated time period. We solicit your co-operation in the interim The Service Registration number assigned for this correspondence is [protected]. In case you need further assistance, please do call or email us. We’ll do our best to help you. Our Vodafone helpline and SMS communication number 111 has changed to 199. Save the new number and call us anytime. Happy to help Trina Chatterjee Vodafone care Contact numbers For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable) For Complaints call 198 (toll free) helpline Fax number: +91-([protected]) E-mail: vodafonecare.[protected]@vodafone.com Website: _www.vodafone.in Dial *111# (toll free) from your Vodafone mobile & get to know details of your last 3 bill amount, last 3 payments & active services. On[protected]:42; From: [protected]@gmail.com; To: vodafonecare.[protected]@vodafone.com; ; ?CC: ; Subject: Re: number disconnected without intimation; Is there any document that Vodafone has given me which states the said TRAI guideline? On Fri, Sep 4, 2015 at 2:55 PM, wrote: Dear Mr. Devanshi, Thank you for your e-mail dated 03/09/15 regarding your concern for your Vodafone mobile number [protected]. As communicated earlier, we wish to inform you that as you did not reactivate your number post the temporary suspension request dated 06/08/14 due to handset lost hence your number was automatically deactivated after 90 days on 05/01/15. As per TRAI guidelines if you do not reactivate your service within 90 days post temporary suspension it gets deactivated after completing that stipulated time period. The service registration number assigned for your correspondence is [protected]. In case you need further assistance, please do call or email us. We’ll do our best to help you. Our Vodafone helpline and SMS communication number 111 has changed to 199. Save the new number and call us anytime. Happy to help Sayantony Chatterjee Vodafone Care Contact Numbers For any queries call 199(chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable) For Complaints call 198 (toll free) helpline Fax number: +91-([protected]) E-mail : vodafonecare.[protected]@vodafone.com Website: www.vodafone.in Dial *111# (toll free) from your Vodafone mobile & get to know details of your last 3 bill amount, last 3 payments & active services. On[protected]:17; From: [protected]@gmail.com; To: vodafonecare.[protected]@vodafone.com; ; ?CC: ; Subject: Re: number disconnected without intimation; I had not been informed of the said rule. Are you not supposed to inform the customer before deactivating the number permanently? Regards Devanshi On Wed, Sep 2, 2015 at 10:33 AM, wrote: Dear Devanshi, Thank you for your email dated 31/08/15 regarding discontinuation for your Vodafone number [protected]. At the outset we regret for the inconvenience caused to you. We wish to inform you that as you did not reactivate your number post the temporary suspension request dated 06/08/14 hence your number was automatically deactivated after 90 days. As per TRAI guidelines if you do not reactivate your service within 90 days post temporary suspension it gets deactivated after completing that stipulated time period. Hence we regret our inability to process your request for the reactivation of your number. The service registration number assigned for this correspondence is [protected]. In case you need further assistance, please do call or email us. We’ll do our best to help you. Our Vodafone helpline and SMS communication number 111 has changed to 199. Save the new number and call us anytime. Happy to help, Samrat Sur Contact numbers Vodafone Care For Enquiries: 199 (chargeable for agent access @ 50p/3min) and +91-[protected] (standard calling charges applicable). For Complaints / Requests: 198 (toll free) Fax number: +91-([protected]) E-mail: vodafonecare.[protected]@vodafone.com Website: www.vodafone.in On 8/31/2015 3:43 PM; From: [protected]@gmail.com; To: vodafonecare.[protected]@vodafone.com; ; ?CC: ; Subject: Re: number disconnected without intimation; Please send me a copy of the mail or letter that you sent me before deactivating my number. Else please state that you did not inform me before disconnecting my number. Regards Devanshi On Mon, Aug 31, 2015 at 3:15 PM, wrote: Dear Devanshi, Thank you for your email dated 29/08/15 regarding disconnection for your Vodafone number [protected]. At the outset we regret for the inconvenience caused to you. We would like to inform you that as you request for the handset lost request on 06/08/14 and you did not request for the reactivation of that SIM hence post 90 days that connection got permanently deactivated on 05/01/15. We request you to please provide us an alternate number to contact you. The service registration number assigned for this correspondence is [protected]. In case you need further assistance, please do call or email us. We’ll do our best to help you. Our Vodafone helpline and SMS communication number 111 has changed to 199. Save the new number and call us anytime. Happy to help, Samrat Sur Contact numbers Vodafone Care For Enquiries: 199 (chargeable for agent access @ 50p/3min) and +91-[protected] (standard calling charges applicable). For Complaints / Requests: 198 (toll free) Fax number: +91-([protected]) E-mail: vodafonecare.[protected]@vodafone.com Website: www.vodafone.in On 8/29/2015 3:30 PM; From: [protected]@gmail.com; To: vodafonecare.[protected]@vodafone.com; ; ?CC: ; Subject: Re: number disconnected without intimation; Once again you have done nothing but forwarded the same mail to me. Did not apologize and acknowledge the fact that you'll made a mistake in addressing me correctly, which clearly means that you'll forward mails without reading them. Secondly I asked you for proof that you'll had informed me about the disconnection of my number which I still have not been given. I hope I am not going to get the same forward from you anymore. Regards Devanshi On Sat, Aug 29, 2015 at 12:14 PM, wrote: Dear Ms. Powani, Thank you for your email dated 28/08/15 regarding your concern for your mobile number [protected]. We would like to inform you that the number has been deactivated dated 05/01/2015, as per your request for suspension against SIM loss, since the number was not reactivated within 90 days hence the same has been deactivated, this is as per specification and we are unable to provide you with any mail intimation for the same. The service registration number assigned for your correspondence is [protected]. In case you need further assistance, please do call or email us. We’ll do our best to help you. Our Vodafone helpline and SMS communication number 111 has changed to 199. Save the new number and call us anytime. Happy to help, Madhumita Rakshit Vodafone Care Contact numbers For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable) For Complaints call 198 (toll free) helpline Fax number: +91-([protected]) E-mail: vodafonecare.[protected]@vodafone.com Website: www.vodafone.in Dial *111# (toll free) from your Vodafone mobile & get to know details of your last 3 bill amount, last 3 payments & active services. On[protected]:40; From: [protected]@gmail.com; To: vodafonecare.[protected]@vodafone.com; ; ?CC: ; Subject: Re: number disconnected without intimation; The letter has been addressed to an incorrect person, I am not Mr Saha. If this is how Vodafone operates no wonder I was not given any intimation regarding disconnection of my number. All you have done in the past 10 days is resend the same email to me. I want proof that you had asked me to reactivate my number failing which you disconnected it all together. I would appreciate it if you could keep all correspondence over the mail. Regards Ms Devanshi Powani On Thu, Aug 27, 2015 at 8:14 PM, wrote: Dear Mr. Devanshi, Thank you for your email dated 26/08/15 regarding your concern for your mobile number [protected]. As communicated earlier, please note that the number has been deactivated dated 05/01/2015, as per your request for suspension against SIM loss, since the number was not reactivated within 90 days hence the same has been deactivated, this is as per specification, we are unable to provide you with any mail intimation for the same. The service registration number assigned for this correspondence is [protected]. Our Vodafone helpline and sms communication number 111 has changed to 199. Save the new number and call us anytime. Happy to help Sharmistha Das Vodafone care Contact numbers For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable) For complaints call 198 (toll free) helpline Fax number: +91-([protected]) E-mail: vodafonecare.[protected]@vodafone.com Website: _www.vodafone.in Dial *111# (toll free) from your Vodafone mobile & get to know details of your last 3 bill amount, last 3 payments & active services. On[protected]:53; From: [protected]@gmail.com; To: vodafonecare.[protected]@vodafone.com; ; ?CC: ; Subject: Re: number disconnected without intimation; Please send me the mail that you sent me stating the same before you deactivated the number. Regards Devanshi On Wed, Aug 26, 2015 at 5:04 PM, wrote: Dear Mr. Saha, Thank you for your email dated 24/08/15 regarding your concern for your mobile number [protected]. As discussed, please note that the number has been deactivated dated 05/01/2015, as per your request for suspension against SIM loss, since the number was not reactivated within 90 days hence the same has been deactivated, this is as per specification, we are unable to provide you with any mail intimation for the same. The service registration number assigned for this correspondence is [protected]. Our Vodafone helpline and sms communication number 111 has changed to 199. Save the new number and call us anytime. Happy to help Debduti Paul Vodafone care Contact numbers For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable) For complaints call 198 (toll free) helpline Fax number: +91-([protected]) E-mail: vodafonecare.[protected]@vodafone.com Website: _www.vodafone.in On 8/25/2015 12:57 PM; From: [protected]@gmail.com; To: vodafonecare.[protected]@vodafone.com; ; ?CC: ; Subject: Re: number disconnected without intimation; Please send me the copy of the mail where you had informed me that my number will be deactivated since I have not activated my sim within a stipulated time. Regards Devanshi On Sun, Aug 23, 2015 at 11:59 AM, wrote: Dear Sir/ Madam, Thank you for your mail dated 21/08/15 regarding the Vodafone mobile number [protected]. We would like to inform you, as per the guideline in case of sim loss subscriber has to first report the issue for temporary deactivation. To reactivate the Vodafone number the subscriber has to visit the Vodafone store with authorised police complain letter along with the Original Proof of Identity (POI) and Proof of Address for the validation of the crossed signed photocopy of both the documents. Kindly note that any sim card has to be reactivated within 30 days to avoid permanent deactivation. The above mentioned Vodafone mobile number was reported sim loss on 06/10/14 however the same was not reactivated post six months for which the connection was deactivated. The service registration number assigned for your correspondence is [protected]. In case you need further assistance, please do call or email us. We’ll do our best to help you. Our Vodafone helpline and SMS communication number 111 has changed to 199. Save the new number and call us anytime. Happy to help, Nilav Sanyal Vodafone Care Contact numbers For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable) For Complaints call 198 (toll free) helpline Fax number: +91-([protected]) E-mail: vodafonecare.[protected]@vodafone.com Website: www.vodafone.in Dial *111# (toll free) from your Vodafone mobile & get to know details of your last 3 bill amount, last 3 payments & active services. On 8/21/2015 4:59 PM; From: [protected]@gmail.com; To: vodafonecare.[protected]@vodafone.com; ; ?CC: ; Subject: Re: number disconnected without intimation; I have no record of any mail or any conversation with vodafone before the number was deactivated. Is this the normal practice of how Vodafone operates? Regards Devanshi +[protected] On Fri, Aug 21, 2015 at 4:49 PM, wrote: Dear Sir/ Madam, Thank you for your mail dated 20/08/15 regarding the Vodafone mobile number [protected]. As discussed we would like to inform that SIM loss was reported dated 06/10/15. Kindly note that the above mentioned Vodafone mobile number was not reactivated post six months for which the connection was deactivated. The service registration number assigned for your correspondence is [protected]. In case you need further assistance, please do call or email us. We’ll do our best to help you. Our Vodafone helpline and SMS communication number 111 has changed to 199. Save the new number and call us anytime. Happy to help, Nilav Sanyal Vodafone Care Contact numbers For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable) For Complaints call 198 (toll free) helpline Fax number: +91-([protected]) E-mail: vodafonecare.[protected]@vodafone.com Website: www.vodafone.in Dial *111# (toll free) from your Vodafone mobile & get to know details of your last 3 bill amount, last 3 payments & active services. On[protected]:32; From: [protected]@gmail.com; To: vodafonecare.[protected]@vodafone.com; ; ?CC: ; Subject: Re: number disconnected without intimation; How can my alternate mobile number be [protected] when my query is about the number [protected]!!! Please get in touch with me on [protected]. Regards On Wed, Aug 19, 2015 at 8:58 PM, wrote: Dear sir, Thank you for your email dated 18/08/15 regarding your concern for your mobile number [protected]. We tried contacting you on your alternate mobile number [protected] from the number [protected] today at 20:40 PM but were unable to reach you as the number was wrong. We would request you to please provide us with the suitable timing and alternate number in order to discuss your matter in concern. The service registration number assigned for your correspondence is [protected] . In case you need further assistance, please do call or email us. We’ll do our best to help you. Our Vodafone helpline and SMS communication number 111 has changed to 199. Save the new number and call us anytime. Happy to help Tushar Kanti Nalakar Vodafone Care Contact numbers For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable) For Complaints call 198 (toll free) helpline Fax number: +91-([protected]) E-mail: vodafonecare.[protected]@vodafone.com Website: www.vodafone.in Dial *111# (toll free) from your Vodafone mobile & get to know details of your last 3 bill amount, last 3 payments & active services. On[protected]:26; From: [protected]@gmail.com; To: vodafonecare.[protected]@vodafone.com; ; ?CC: ; Subject: number disconnected without intimation; Our number [protected] has been disconnected without any prior intimation to us. The call center informed us that our details don't match with the number. Please tell me how should I go about finding out what happened. We have 6 other numbers in the name of Mr Vijay Powani. [protected] [protected] [protected] [protected] [protected] [protected] The email below is proof that we had the number [protected]. Regards [protected] Forwarded message[protected] From: Your Creditlimit (SSC-NE) Date: Mon, Mar 10, 2014 at 3:31 PM Subject: YOUR CREDIT LIMIT To: "[protected]@gmail.com" Dear Customer. Thank you for using our services. We wish to inform you that, the dynamic credit limit of Rs.3400.00 has been assigned to your number [protected] . Your credit limit appears in your monthly bill statement. It may be revised according to your usage, bill payment pattern or basis any additional security deposit paid by you. To customize your credit limit, you can follow either of the two steps below: To increase your credit limit, sms IL to 111 To decrease you credit limit, sms DL to 111 Customer opted for fixed limit need to call 111 for any change in their credit limit Customer under corporate scheme please route your fixed limit request through respective account manager My Vodafone My Vodafone lets you manage your account online, review, compare, change talk plans, activate Value Added Services, view, analyze & pay bills online. To know more about My Vodafone, click here Enjoy unlimited Internet with our data plans Now enjoy a worry-free mobile Internet experience, with unlimited Internet plans. Search, stream videos, songs and movies, play games, and navigate on the go, as much as you can for a fixed rental every month. You will also get alerts when you reach 80% and 100% of your monthly allowance. For more details, click here This is an auto-mailer. Please do not reply to this mail. For assistance contact Vodafone Care by Phone: 111(toll free) or [protected] | Mail: vodafonecare.[protected]@vodafone.com | Website: www.vodafone.in This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. -- VIJAY POWANI [protected] -- VIJAY POWANI [protected] -- VIJAY POWANI [protected] -- VIJAY POWANI [protected] -- VIJAY POWANI [protected] -- VIJAY POWANI [protected] -- VIJAY POWANI [protected] -- VIJAY POWANI [protected] -- VIJAY POWANI [protected] -- VIJAY POWANI [protected] -- VIJAY POWANI [protected] -- VIJAY POWANI [protected]
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Aug 7, 2021
Complaint marked as Resolved 
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Hi DPowani,

One of our executives will be in touch with you and assist you on your concern.

Regards,
Vodafone India

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