Vodafone — Fraudsters at vodafone | |||
HI, I am Mayur Gaikwad bearing a connection with Vodafone [[protected]] since Dec 2014. I have a couple of issues in terms of the connection, first let me give you an overview of the complaint Earlier I was on a prepaid connection, once there was a vodafone drive in our company and they offered an exclusive corporate plan, many of my friends took it eg - [protected], Even I wanted it so I called the person who asked me to come to a diff location as their drive was over, I was ok but thought of calling Vodafone customer care to see if they can give me the same deal, so I called up customer care and was told that will be getting the same plan. I also gave the number of my friend who has the same plan and even I as assured that the same will happen, my documents were collected but I was not shown or given the document in which my plan details are there, I was supposed to get the allowances as mentioned below • Free local mins – 2000 • Free local SMS – 150 • Free National SMS – 150 • Free unlimited 3G Data – 1.5GB and unlimited on 2G after that My usage is definitely as per the allowances in this plan, however I was given an incorrect price plan and I was mis-sold. I realized that when I complained that the internet is running slow, I understood that I got incorrect plan, since then I spoke with at least 20 advisors and 5-6 managers on diff occasions, I also spoke with Nodal officer and still no good, I tried speaking with Process manager ‘Naushad Alam’, even he assured me to go to store and everything will be done. I went to the store and they asked me for the salary slip to make the changes which I was not carrying, so I went the other time and to my surprise they mentioned that their system is undergoing an upgrade and can be done post 20th July’15, I went after that and I was annoyed with the response that it cant be done from store and need to contact customer care, I must say thay you guys have a pathetic service and sync as I have tried to explore almost all the possibilities and did not get a solution. Lately when I went to the store and I was very much frustrated, I wanted a solution so I was not ready to leave at that time I was shown that I have signed on the document in which the price plan details are there, when I saw that I was shocked to see that someone has tried to duplicate my signature, which is a fraud done by this company and since the start I am paying a high amount and my usage is not more than the Price plan I mentioned above but still I am paying more than 650 every month and also at times I end up paying more than 1000 for using the same things that I will get in 499. I also spoke with one of the Managers when email for this was sent from the store, the person [Gaurav] was diplomatic and not helpful at all. My Complaints are as below • I Want my number to be activated with the price plan that I opted for [i have also attached screenshot for that] • I want to know in detail about what will be done about the fraud because of which I am a victim • I want the refunds for the extra amount that I have paid till now • If you are not In a position to fulfil any of the above request then you can give me the contact details for Offcom / Ombudsman or consumer court. As I want to file a complaint against the company Regards Mayur Gaikwad [protected] / [protected] [protected]@aol.com This was the mail sent on 27/08/15 and again on 01/09/15, got an acknowledgement that will get a reply in 2 days but no reply. Have also posted the same on Facebook page for Vodafone, they are just replying saying that we are unable to contact u whereas one of my 2 numbers is always on without any network issue. Kindly look into the matter as its very serious and frustrating for consumers to go thru all this hassle Was this information helpful? | |||
Vodafone India customer support has been notified about the posted complaint. | |||
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