[Resolved]  Vodafone India — 3G Data Balance.........not visible before customers

Address:	732101
Website:	www.vodafone.in

Appellate.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com, nodal.[protected]@vodafone.com sunil.[protected]@vodafone.com, [protected]@trai.gov.in naveen.[protected]@vodafone.com Dear Mr Sood, Greetings !! Lastly willingly or unwillingly I had to write to the highest authority of Vodafone, India. I am a prepaid customer of Vodafone, West Bengal Circle. My Vodafone no: [protected]. Last day I made a recharge of amount Rs 848/= at around 10.05 PM in night. As per the best offer from Vodafone this is a double data pack offer - I should get 5 gb 3G data (normal) + additional 5 gb 3G data (as double data offer) = 10 gb 3G data to my vodafone account. I received a sms from Vodafone that my new data pack will remain effective upto 15th November (the screen shot of sms and recharge bill are attached herewith). But surprisingly I noted that that every-time I remained unsuccessful in viewing my 3G data amount by data balance check USSD. (*111*6*2#). So, I contacted the customer-care service desk of your house. Not going into detail anymore, I can say, in brief, that I contacted them four times...but a single time I could not find that they could tell me "whether the double amount data has been credited to my account or not" Even they failed to give me any update about the 3G data remained in my account. This is totally an unfair policy. Now if anybody tells me :"you have consumed the total data or any huge amount like 5gb in a few hours"...how I will believe? This story I will also post in other social sites. What is more funny ..today in the morning the senior supervisor Mr Satyam Hossain told me that it will take 48 hours to resolve the issue with the complaint no [protected]. I became quite surprised and told him .."Now I have to contact the highest authority"...he just showed his don't care attitude. Even he personally contacted me from some other phone ..which is totally unprofessional. Is it your world class service? Even your subordinate employee does not have any minimum respect for the highest authority. Hope you will consider the event with utmost importance. I am not blaming Vodafone, but blaming the inefficiency of your employees. They should mind it that customers are stake holders of any company, if they remain happy ..business-house will meet good experience - I think it is the simplest strategy for any successful business growth, a basic truth. With Best Regards, Dr Indrajit Chakraborty M: [protected]