[Resolved]  Vodafone India — A Formal Complaint

Address:

Bangalore, Karnataka

Dear Sir, My name is Pralay Haldar and I had signed up for the Vodafone postpaid services on two numbers ([protected] and [protected]) on the 12th of June, 2014. While taking the services, I had asked the person at the vodafone outlet (in Infosys campus, Bangalore) the cancellation rights, and he said to me that I can cancel the services after 3 months from the date of activation. So I took his word. As my usage was limited, and I wanted to get free calls between those two numbers, which I got and had no complaints about. After completing 3 months and paying the bills on time each month, which you would appreciate, I went to that person (at the outlet) to request them to stop the services and cancel my accounts. He asked me to write in to vodafone care and they will take it from there. So I took his advice and sent the mail in order to let them know that I want to cancel my services. I had not received any response either on phone or through e mail to tell me the progress of my initial request. Every time, I speak to one of your call centre people, and ask them to stop the accounts, they would say, that it has been done and yet I receive a bill next month. It has been more than 3 months now and I have still not received any sort of confirmation either in the form of letter or email. Despite my numerous attempts of calling your people at call centres and writing them emails to ask them to stop my accounts, I am still getting the emails asking me pay the bills for the service I dont use since September, 2014. I dont even have the sim cards with me now. I am forwarding you the previous emails which I had sent to various teams in vodafone asking them to stop billing me as I dont use the service, but they wont listen. This is really disgraceful and a matter o[censored]tter shame for a company like vodafone to not able to listen to one small request and act upon it. I am very disappointed with the pathetic customer service that I have got till now and wanted to make a formal complaint against everyone who dealt with my accounts (or in this case, failed to deal with it). This has caused me a lot of discomfort and unrest. I want you to please listen to my request and please get your act right in cancelling my accounts ([protected] and [protected]) with immediate effect and with nothing owing to you. I hope this issue will be resolved once and for all. I will wait for your response. P.S.: I am sick and tired with the way this company has treated me that I demand an apology letter/ email to be send to my email id: [protected]@yahoo.in / pralay.[protected]@gmail.com and the total outstanding amount to be cancelled as I have not used the services since September this year.