Vodafone India — acceptable response of vodafone associate

Address:

Chandigarh, Chandigarh

Dear all, This is to draw your kind attention towards this serious matter, My Name is Gurmehak Sidhu, I have been a long vodafone user but due to recent circumstances i have faced a very casual attitude of of vodafone store associates. I matter is that i wanted to port my postpaid connection to prepaid connection for which i went to vodafone store sector 35 chandigarh on 11/11/2014. I was told that the new prepaid connection will start within 48 hours.But unfortunately i did'nt happened as told, than again i callled vodafone customer care and they told me that i have to visit store again. Patiently i visted the vodafone store again and a associate named Amit told me that the documents which they took from me to do neccesary process have been lost by them.It was very rigid behaviour from them by taking this matter so casualy. I Again gave them my documents and after 3 days my number has still not been ported into prepaid connection, this very a sad thing that company like vodafone have no respect for there customers and i feel very much harassed, I visited the vodafone store again to ask them why it is taking so long, nobody tried to give any explanation, and they did:nit even attended me properly. I think this matter needs serious concern of yours. I am attaching pictures two sims which they gave me to port my number into prepaid. Looking forward for your response, Regards, Gurmehak Sidhu Vodafone no- [protected] Chandigarh