Vodafone India — account deductions [protected]

Address:

Hyderabad, Andhra Pradesh

Dear concern, With refer to above cited mobile number, I have done rc 88 and rc 111 on July 1st as I visited vodafone portal and got to knew the information about the said offers. as per the system it shows that rc88 gives me the local V2v [protected]@10ps/min which is valid for 28 days and rc 111 provided talk time of 105 rupees. After 2 days, I was came to know that no balance was credited to my account hence I call customer care to inquire the same. I was surprised by the information provided by the customer care representative and I convinced that the both are applicable for V2v offers and she told me that she is going to deactivate rc 111 and the same will get refunded to my acount and rc88 will be remains the same. However I had get the credit as promised by her and after that when I calls the local vodafone number I had charged 22 rupees for 17 min duration. For which again I have called the customer care to inquire the same, thus time supervisor told me that u have done rc88 plan but it is not activated and for which u have charged as per tariff applicable. Because of technical error the said plan is not activated. But I have already done my rc88 plan and in my earlier call she assured me the same. I have requested them to refund My amount charge me the as per rc88 plan.But they are not responding and said it is not possible to refund my amount. So please look into the issue and check my last deductions. Thanks Rakesh [protected]