Vodafone India — Asking to pay advance money without generation of bill. blocked my service because of credit limit.

Address:

Gurgaon, Haryana

I just got vodafone plan of rs 399/- . My Mobile number is [protected]. They gave me 1GB free 3G internet. and by default they set my credit limit to 1500rs. I used 1GB of my data. Vodafone blocked my outgoing service. I called customer care. Executive told me u have used 4300Rs/- of services. which are greater than by my default credit limit. I again asked give me the details about usage of 4300Rs/- service. They gave me so much funny answer, that in vodafone if you use 1GB internet then we count it as a 4300Rs and when your bill will get generate we will give a discount of 1GB as of your plan. It is obvious that if you use your 1GB free 3G data then they will count it as a 4300Rs/-. My question to vodafone is that if you are knowing that 1GB will be 4300Rs/- as per your calculation so why you set my credit limit to 1500Rs/-? It is obvious that anybody who use their service will cross the default credit limit. once again I called to customer care to resolve this issue and start my service again. So they are saying that you need to make an advance payment of 2500Rs/-. Now give me an answer that why should i pay in advance without generation of my bill? or you think that consumers are such a fool person? another funny answer they are giving that you just sms IL and send to 199. after that your service will get resume. Now tell me how can I send this sms if you have barred my all outgoing services? I guess by advance payment from a consumer you want to earn interest of their money. I need a solution as fast as possible you have blocked my outgoing. Else I will spread this on every social sites.