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Vodafone India Customer Care

Vodafone Essar Limited

Ravi Chambers, Road Number 1, Dwarakapuri, Punjagutta
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500082

Customer Care Phone Numbers and Contacts

Phone:+91-2271715000
 +91-9811098110
Mobile:+91-9884098840
 +91-9820098200
Fax:+91-2266661200
 +91-2224963645
Vodafone Customer Care Number: 111 (for Vodafone users)
Vodafone Toll-free Number for Complaint & Service: 198

Vodafone Complaints Contact Address
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road,
Marol Naka, Nr Mittal Industrial Estate,
Andheri East, Mumbai – 400059
 
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Vodafone India Complaints & Reviews

Vodafone India - not getting 3G service in delhi ncr in my post paid mobile no 7838059592

User
 drnakipuria on Apr 17, 2014
Sir
I have a post paid connection with telephone number 7838059592 since last 02 yrs.
I have taken rs 100/ monthy 3g plan too but i work mostly in est delhi mayur vihar, ghazipur, noida, indirapuram, crossing republic, noida sec 61-63 and even at rajiv chowk ur net work is not catching i have got intex aqua moder mobile where 3g reliance connection catches every where in same mobile.When i took it last month it worked but with very poor signals but now not working at all.
Vodaphone also never send bill at my address once complained then sent for 1-2 month last yrear bug again...
Complaint comments Read comments Complaint category Mobile Service Providers

Vodafone India - Incomplete information & unnecessary hold

User
 Sachin Malhotra on Apr 16, 2014
I'eve done recharge on my prepaid simcard through credit card of Rs.110 at 11:09 pm on 16-april-2014 but I'eve not recieved Balance & didn't go message on my mobile. My prepaid no.is 9885130443 So I called customer care but first on. CCE told me it is wrong recharge After that he kept me on hold for 12minutes continuesly and disconnected my call. I just want that CCE out of the company And I also want from you to inform me on call send me the screenshot of his termination letter Plz do some quick action to improuve your service not to decrease...
Complaint comments Read comments [1] Complaint category Stock Market

Vodafone - Additional Deduction of Rs. 750

User
 Arkayan on Apr 16, 2014
On March 14, 2014, I went to the Vodafone outlet in Sector 5 (Kolkata) to pay the monthly bill of my postpaid connection. I paid them through my SBI debit cum VISA card. But due to some technical fault, the cashier had to punch the card twice on the machine. Within 5 minutes, I received 2 SMS in my mobile, where I found that apart from the scheduled bill of Rs. 730, an additional amount of Rs. 750 has also been deducted from my account. Immediately, I told the cashier about this incident, but he said that it happened due to some kind of link failure and this amount will be automatically refunded....
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Vodafone India - misuse of my card to make payment in vodafone

User
 s ranjan on Apr 16, 2014
It is intimated that after detecting some secret information of my debit card, some payment has been made to vodafone by an unidentified person as under- Sr. No. Date Description Dr. Amount Cr. Amount Balance 1 16/04/14 PGDR/www.ccavenue.com/charg/16-04-2014 1 1, 000.00 - 838.22 2 15/04/14 PGDR/Vodafone_BD/15-04-2014 18:55:44/SWT 2, 500.00 - 1, 838.22 3 15/04/14 PGDR/Vodafone_BD/15-04-2014 18:53:32/SWT 2, 500.00 - 4, 338.22 4 15/04/14 PGDR/WWW MOBIKWIK COM/15-04-2014 18:50:1 1, 000.00 - 6, 838.22 It is my humble request to confirm and intimate me that in which number the payment...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Vodafone - Number is disabled

User
 Pramod_gk on Apr 16, 2014
I have a Vodafone connection, numbered:9448564666. The number is disabled without any reason. When I spoke with customer care representative, they said this number is disabled and I have to buy a new number. They did not give the reason for disconnection. Please take necessary action on the same. Contact person: Pramod G.Kulkarni Alternate number:9448775784...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Vodafone India - wrongly put charges due to wrong information provided by customer care

User
 huriamohit on Apr 15, 2014
Hi, I was moving out of India for sometime so I enquired about international roaming charges and the response I got from vodafone customer care is as below: ===================== On Sat, Mar 22, 2014 at 7:10 AM, <corporatecare.del@vodafone.com> wrote: Dear Mr. Huria, Thank you for your email dated 21/03/2014 regarding the service for your mobile number 9582212066. We would like to inform you that as per the process there is no monthly charges for International Roaming for Corporate connection’s, hence you have charged only for your tariff plan as the monthly rental for your...
Complaint comments Read comments Complaint category Mobile Service Providers

Vodafone - Incorrect Information by Vodafone leading to excess charges

User
 BikramNegi on Apr 15, 2014
I had called Vodafone on 30 March 31 and spoke to Nayna Arvind Tiwari to check on charges that will be charged to me after I exhaust my 5GB data limit. I was told by her that your speed will come down, but there will not be any additional charges. Now I have a bill which approx. Rs 3700 as additional data usage charges. I have called them and explained the situation, to which they say they can’t help as they can’t retrieve the call recording. Need your help to get these charges reversed....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Vodafone India - Incorrect billing despite my willingness to pay the bill. And now threatening by sending legal notice

User
 gautamj28 on Apr 15, 2014
I was using a Vodafone postpaid corporate mobile No: 9916222416. Account No: 5.17918.00.00.100244 since the last 2 years. I had always paid my bills on time. However, in July 2013 I requested Vodafone to close my connection since I was moving abroad. I was told that this would be done and the outstanding bill amount shall be shared with me. In August 2013, I was shocked to receive the bill which included fixed charges for the complete month of August as well. Although my request clearly stated to close the number in July end. Despite my repeated and multiple reminders to the following ID's: Vodafone.kar@vodafone.com,...
Complaint comments Read comments [3] Complaint category Mobile Service Providers

Vodafone India - Bill wrongly generated for last 3 months Jan 2014 to Feb 2014-9986382416

User
 abhik_m on Apr 15, 2014
The Internet charges in my bill for last 3 months from January 2014 to Mar 2014 have been generated wrongly. I am paying extra money for a service called "mi_cap_750_30d_promo_3g". I already have 3G plan for 1gb data, which is more than sufficient. So when I got the bill for Jan and Feb, I called to customer care and asked to deactivate the service, but it did not happen. Please deactivate the plan asap, otherwise I have to surrender the connection....
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Vodafone - company is not refunding 249 rs which i paid for 3g service.

User
 saurabh043 on Apr 15, 2014
i have taken 3g service pack of vodafone 7798341625 on 26 march while travelling some wrong code got pressed and my 1 day 2g service got activated worth rs 5 when i raised issue with company on 111 they are saying your 3g service is lapsed because ur 2g service got activated i asked them to raise a complain and resolve they issue but they have not cooperated and again and again said we are sorry we cannot raise the complain. i have asked then for refund as they are not giving me service but they are not ready to give 1 gb 3g data or refund 249 rs in my account why they are allowed to eat customer...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Vodafone - charging money without usage

User
 Dipanki on Apr 14, 2014
Dear sir, I have a post paid connection of Vodafone in which there was a 199 rental plan with 199 data plan for 2g unlimited still the company has charged me with data charges Rs. 811. When i have a unlimited plan active why is there a charge for data. other than that the executive at their outlet in prabhadevi explained to me a plan which is not in existence at all and lured me into believing that the said plan is better which is till date not in existence. i had gone to the store to convert my postpaid connection to prepaid as i am not able to afford the charged levied on me in post paid...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Vodafone - I want my number back

User
 R.p.dixit on Apr 12, 2014
dear sir As I have already mentioned that I want my Vodafone number9899989950 back. As I went to USA on temporary basis so i didn't used my Vodafone number. I never suggested you to discontinue my services then how can you guys discontinue my services without giving me any prior notice. i am just failed to understand this. Your company is one of the leading mobile networking industry. I have registered my said number in all my C Vs, employment exchanges, education certificates etc So please do the needful I want my number back at any cost. Even if I need to go to Consumer forum I will definitely...
Complaint comments Read comments Complaint category Other

Vodafone India - nano sim activation

User
 karan pramod on Apr 12, 2014
Sir today at 4.30 pm i went to vodafone centre in ludhiana near Baba than singh chownk for activation of my nano sim of no. 9878987826. They told me it will be activated in 30 mins..but it has been 7 hours and it is nt active still. I went twice to centre and called on customer care too but they are not helping me. Tomrrow is sunday and im a final year medical student. I need my number asap. I want justice. -karan pramod...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Vodafone India - Vodafone Deactivated my connection without informing me

User
 anunsing on Apr 12, 2014
My Vodafone corporate connection was disconnected abruptly without a reason. On calling the customer care, I was initially told that someone sent a mail stating 'personal reason to terminate the number'. I demanded that I be transferred to a supervisor. The call was transferred to Deepak Shelke. He informed that Vodafone has received an email from Capgemini stating that the connection needs to be terminated. This is definitely not true and and such an answer is definitely not expected from an agent manning the Customer Service Desk of a company like Vodafone. The Tariff Plan that I have availed...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Vodafone India - 98794 20727 - Wrong Deduction Rupees 90.00

User
 Shailesh. on Apr 12, 2014
Without any Reason, or Initiation of any of your service, Rupees 30.00, 3 Times on date 02.04.2014 & 04.04.2014 &11.04.2014 debited to my account. Despite frequent request to costumer care no.198 No action is taken to refund my amount Total Rupees 90.00, Nor confirmed to stop such anomaly. Your prompt attention is requested to look in to the mater for compliance. Revert soon....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Vodafone India - Poor Network in Kalpataru Towers (Kandivali E)

User
 Mehul Dalal on Apr 12, 2014
The Vodafone Network only works on street level, not in homes or in the building. Not able to hear and lot of call drops. Impossible to use Vodafone network. On the other hand Reliance works great. No one at Vodafone is really interested to solve this Issue since my recurring complaints since last 3 years. Disgusting service. Does Vodafone really care in keeping its customer base ? Mehul Dalal...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Vodafone - About customer care and recharge.

User
 ajayrathaur on Apr 11, 2014
this complain is about vodafone online recharge and customer care service . i was doing recharge on my phone from vodafone.in of rupees 115 on 9654776926. I filled every detail over there and automatically it is converted in to the rs. 1255. once the charges had been deducted then I called to vodafone . There was a operator. I was talking to him, and he said that your service is not activated right now . So once it will activated then I will change it in to the balance . he gave me a complain number that was 622 371 445. But there was no response from there side . After 1 hour I called them...
Complaint comments Read comments [3] Complaint category Unauthorized charges

Vodafone India - No response to MNP request

User
 nareshkv on Apr 11, 2014
I applied for MNP from Airtel to Vodafone. A Vodafone executive (9739101941) came and collected all supporting documents on 7 Apr. No response from them since then for almost a week. The executive does not answer the calls neither does he responds to SMS. Vodafone customer care does not have any information about the porting request when called. Who would choose Vodafone if they function this way?...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Vodafone India - Deactivation of 3G with out Informing

User
 Narendra Reddy Anumula on Apr 10, 2014
Hi all My vodefone number:8110094763.I am using 3g plan of 441rs yesterday somebody unexpectly rechareged my number with 2g plan of 17rs then vodefone deactivated my 3g plan of 441rs and activated 17rs plan.I called to the customer care then i shocked myself you deactivated your 3g connection again if you want you have to recharge 441rs then i asked them any body on the planted deactivate a service of 441rs to 17rs.what is this it doesn't make any common sense.i asked them regarding this i want to write a mail but they didnt provide.The are saying their system is perfectly already that means...
Complaint comments Read comments [1] Complaint category Internet Services

Vodafone - Wrong plan activated Vodafone corporate Connection

User
 rahul22up on Apr 10, 2014
Dear Sir/Madam This mail is regarding the complaint that I had registered, my complaint number is 2443787986 . I have not yet received any mail regarding it. Your representative give a missed call and after that they send the SMS containing message 'We were unable to reach you on you mobile'. So you are requested to reply on Email if I am not reachable. My bill is also generated for previous month regarding this no Email communication or any Hard copy is received. As it is long time, I had registered a complaint and it seems that no action had taken yet. Thanks & Regards, Rahul Kumar...
Complaint comments Read comments Complaint category Mobile Service Providers

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