Vodafone India Customer Care

Vodafone India Customer Care

Vodafone Essar Limited

Ravi Chambers, Road Number 1, Dwarakapuri, Punjagutta
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500082

Customer Care Phone Numbers and Contacts

Phone:+91 22 7171 5000
+91 98 1109 8110
Mobile:+91 98 8409 8840
+91 98 2009 8200
Fax:+91 22 6666 1200
+91 22 2496 3645
Vodafone Customer Care Number:
111 (for Vodafone users)
Vodafone Toll-free Number for Complaint & Service:
198

Vodafone Complaints Contact Address
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai – 400059
Satisfactory Rating
1%
Complaints
10827
Resolved
118
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Vodafone India related photos (963)

Vodafone India Complaints & Reviews

Vodafone - Recharge not done; money deducted

User
 shweta9592 on Sep 1, 2015
I recharged vodafone no.8860269014 for rs 147 from mobikwik on 20 aug n den again for rs 149 from paytm on 21 aug wen voda.customer care said rchrg has failed n money will b refunded in 7 days both times money has been deducted bt no rchrg has hapnd n money has been deducted plzz make sure i recieve my money ( dis is d second time i m complaining)...
Complaint comments Read comments Complaint category Mobile Service Providers

Vodafone - Incorrect bill and not responding to complaint raised on their costumer help centre

User
 Dr Shyam on Sep 1, 2015
Since 11 Aug 2015 I am communicating with vodafone help centre to resolve my complaint regarding billing but unexpectedly I am getting non customer friendly response. In my scenario it can be clearly seen that there is no way my mistake still I have to pay for your delay. The issue description is as follows.. I requested to port my number from mumbai to maharashtra circle last month around 20 July 2015. Got a call from your executive name Priyanka vodafone from mumbai office requesting to retain my number in mumbai circle as she has activated roam like home service while talking to me on phone....
Complaint comments Read comments Complaint category Mobile Service Providers

Vodafone India - False charges

User
 gunjantiwari on Sep 1, 2015
I purchased a postpaid plan having offer- 3GB free data and 500 local and STD minutes free for three months. However, I just used the sim card for 3-4 days where I had hardly used some around 150MB data and 100 and thereafter it is witched off. They took 300Rs. as a deposit money from me. I received a message from them that you have a Bill of Rs. 1061 outstanding as your credit limit is expired. I told them multiple times that I have not completely utilized the offer scheme so how can you charge an extra money for the same. I asked for the print of all my utilized service details, they added...
Complaint comments Read comments Complaint category Mobile Service Providers

Vodafone - Conversion from postpaid to prepaid (after clearing all dues)

User
 VNeel on Sep 1, 2015
Dear Sir / Madam (Request you to read the mail properly before replying) Subject: 9739769000 Converted from Post paid to Pre paid (AFTER CLEARING ALL THE DUES) I have converted the said vodafone mobile no. 9739769000 from postpaid to prepaid after clearing all the dues and yet I am getting mails from some Legal Team saying that the amount is due... Please confirm from your side if the amount is due or not. The vodafone store in Electronic City has given me the new Prepaid SIM only after clearing all the dues pertaining to the postpaid connection. Some time back i had written to you & mary...
Complaint comments Read comments Complaint category Mobile Service Providers

Vodafone India - Wrong Plan Commitment

User
 onlythesunny on Sep 1, 2015
Dear Sir/mam, My self Pradeep Kumar and my vodafone postpaid no. is 9811119638. Recently migrated my into postpaid but i want to migrate my no. into prepaid again due to wrong commitment of ur executive. Your executive was given me the plan of Rs. 199. He was given me the plan details 600 L/N minutes free and 400 L/N sms free but after the activation of my no. my plan was 299 why your executive doing these types of frauds with customers. Please take the legal action againt him and migrate my into prepaid again and refund my security amount of Rs. 250/- immediately. Executive details are given...
Complaint comments Read comments Complaint category Telecommunications

Vodafone India - Balance deducted without any reason and Vodafone CC is blaming on others.

User
 Sujit8 on Sep 1, 2015
Hi, I did a Vodafone mobile Recharge (Rs. 200) for Bihar circle. This recharge was done through a third party Recharge site and I received the balance. The phone will be shared after your concern. After a day my Balance suddenly reached to Rs. 2, after contacting CC they said no recharge was done on the date. They ask me to confirm if the Recharge was done successful. Dear Vodafone - My Recharge was done, so that I was able to see the balance on Vodafone number. When the balance is under my account no third party can deduct my balance until my approval. Is this correct? so, instead...
Complaint comments Read comments Complaint category Mobile Service Providers

Vodafone India - Incorrect Postpaid Bill

User
 Manikanta Jaipal on Aug 31, 2015
Hi, i would like to inform that my vodafone bill for number 8880334445 has biiled for 560 instead of 330 after investigation came to know that its because of some subscription for net, which i did not do at all even after customer care confirmed that it is not activated the charges has been applied. Regards, manikanta Jaipal...
Complaint comments Read comments Complaint category Mobile Service Providers

Vodafone India - Recharge amount not credited

User
 msarfaraz on Aug 31, 2015
I did recharge of 300 on 6th August, But amount has not showing in my account, I called to customer they said either balance or money will be reverse in a week, After a week when i talked to customer care they lodge a request and said, it will revert in next 48 hrs, since then i m following up and then i got mail said i need to visit vodafone centre with bank statement which shows amount deduction. i provided at vodafone center Mehdipatnam Hyderabad, But still amount has not reversed, store guy saying it will come, but don't know how much may take, Request you to provide the guidance on this....
Complaint comments Read comments Complaint category Mobile Service Providers

Vodafone - Extend Data Validity OR Carry-forward Data for unused Data while internet band in Gujrat (6th Day)

User
 sajidsidi on Aug 31, 2015
Hello Sir, This is the 6th Day of Banned of Internet in Gujarat (26th Aug. 2015), Due to this I could not use my Data on time as I am post paid user, Vodafone should carry forward remaining data into my next billing cycle. This is the situation where frequently Banned is happens on Mobile Internet and in many cases it is more than 3 days, so in this type of situation, company should either provide more validity for the how many days it was Banned. However it was the order by Gov. to Banned on Internet but yet, Mobile service Provider has rights to Extend the Validity OR Carry Forward data. Waiting...
Complaint comments Read comments Complaint category Internet Services

Vodafone - Extend Data Validity OR Carry-forward Data for unused Data while internet band in Gujrat (6th Day) [Resolved]

User
 sajidsidi on Aug 31, 2015
Hello Sir, This is the 6th Day of Band of Internet in Gujarat (26th Aug. 2015), Due to this I could not use my Data on time as i am post paid user, Vodafone should carry forward remaining data into my next billing cycle. This is the situation where frequently band is happens on Mobile Internet and in many cases it is more than 3 days, so in this type of situation, company should either provide more validity for the how many days it was band. However it was the order by Gov. to band on Internet but yet, Mobile service Provider has rights to Extend the Validity OR Carry Forward data. Waiting...
Complaint comments Read comments [1] Complaint category Internet Services

Vodafone India - Handset lost

User
 Salildalvi on Aug 31, 2015
Vodafone cell number 9819586441 .Since gionee handset lost on saturday around 7 pm at borivali west Vegetable market accordingly lodge a Police complaint at Borivali (W) Police Station on Sunday. please blocked my sim card & try to track my handset if possible ....
Complaint comments Read comments Complaint category Mobile Service Providers

Vodafone - Wrongly balance deducted

User
 Gagandeep Soni on Aug 31, 2015
I have 3G data plan till midnight of 30/8 I using that and then they deducted my main balance rs 57 at 11:55 pm but till the midnight i have 112 mb remaining in my data balance. I have also checked the data balance at 11:58 pm and it also showing me the 112mb is remaining in my account i have also taken the snapshot of that balance check message. So the matter is when i have 112 mb rest in my account how they deduct the main balance. I want refund of that amount....
Complaint comments Read comments Complaint category Internet Services

Vodafone India - Network issue

User
 padamjain on Aug 31, 2015
I've made a complain on 15th June from my Vodafone number stating that "I am getting very poor voice and data network at my residence. I am paying high rental amount and also paying 3G charges but I am not able to get even 2G speed. their call centre executive told me last week that they will solve my problem in one week. And today when I called to their call centre the executive told me that they have closed my complain. You can use the call record to verify. There are so many people who are facing the same problem from long time. Now if they can not solve the problem then at least inform us so...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Vodafone - Mobile Number Portability

User
 Debashish Mishra on Aug 30, 2015
I Have Two Postpaid Plan from Vodafone Celluar Services (8658263670 and 9853763338). In the month of July 2015 i have relocated my self from Odisha to Malda in West Bengal. I have submitted my mobile number portability application for change of Circle from Odisha to WB under national Mobile number portability scheme on 5th August 2015. After 25 days my request is still pending. Not got any support from Vodafone store at Sukanto More @ Malda or The concerned Executive (Aziz) who has received my documents. This is highest of unprofessional approach for a service provider. The poorest...
Complaint comments Read comments Complaint category Mobile Service Providers

Vodafone India - FnF recharge charges FRAUD by Vodafone

User
 ashokgarhwal on Aug 30, 2015
FnF recharge charges FRAUD by Vodafone My name is raj and my vodafone number is 9 seven 42 1 one 1 22 eight. (9742111two28) Vodafone karnataka is fraudelently charging INR 49 without customer knowledge and NOT stopping even after reporting from last 2 months. Lets expose FnF recharge charges FRAUD by Vodafone Karnataka...
Complaint comments Read comments [1] Complaint category Telecommunications

Vodafone India - Disconnect my postpaid connection

User
 shravansisi on Aug 30, 2015
My name is Shravankumar Bitla, I request you to disconnect my vodafone postpaid connection immediately. and give me the amount details that i have to pay. i could not find your concern mail id to send the request in this regard so i am request inform through this channel. my postpaid no is 9966680302 i am resident of Hyderabad. there is no option to connect customer care after dialing 199 no no option of my usage of data and talk time details, till now i am not getting any bill (billing time is every month 25th to 25th), i have taken postpaid connection on 27th July 2015....
Complaint comments Read comments Complaint category Telecommunications

Vodafone - Mobile Number Portability

User
 Anoop V.A on Aug 29, 2015
I have applied for mobile number portability from Tata Docomo to Vodafone. Yesterday(28/08/2015) I got a message that my number (9986247317) has been activated in vodafone. I checked and found that my Tata Docomo sim is deactivated but vodafone sim is not working. I called the customer care and informed them and they replied that my details are updating in system will be activated soon. but till now my vodafone sim is not activated (Now time is 7.20 pm on 29/08/2015). I don't know what kind of service is providing by Vodafone. I mistakenly ported my number to Vodafone. This is the worst service...
Complaint comments Read comments Complaint category Mobile Service Providers

Vodafone India - Refund my balnce Rs.34

User
 Rajkumartuti on Aug 29, 2015
My vodafone number is 9655537503.i am not activated any VAS. but i got activated message from vodafone. finally i recharge Rs 102 for 3G activation because i got the offer message from vodafone. sir previously i tried many time compliant about unnecessary deduction Rs. 34. please refund my balance Rs.34....
Complaint comments Read comments [1] Complaint category Telecommunications

Vodafone India - Extra charges charged for VAS

User
 Amit Mangalick on Aug 29, 2015
This regarding my vodafone mobile no. 7045197357. I received my vodafone bill last month and found that it was a little higher than usual. Over analysing the same found that there was an additional charge of 75Rs. added to the bill for itemised bill (VAS). I called up vodafone customer care and the it was answered by the customer care agent named Sonali. I informed her about my grievance and hence was informed that the it is because of vodafone decision to charge the customer for itemised billing, to this my response was that I never specifically made any request to vodafone to give me or...
Complaint comments Read comments Complaint category Mobile Service Providers

Vodafone - Outgoing calls barred

User
 charusidana on Aug 29, 2015
Hi. i m new in ncr. i have taken vodaphone number and submit all required documents. But service dealer submit my address 76 to 67. i attended the customer care number for a week and every time tell them mine correct address. but one day they barred my outgoing calls. from last week i am calling them to verify my address again and start my new. cz m in new ncr and i given my new no all. but vodaphone employees don't have enough time to resolve this issue . But i am suffering from last one week....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

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