Vodafone India Customer Care

Vodafone India Customer Care

Vodafone Essar Limited

Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:
+91 98 2009 8200 (24x7 Support)
108
52
Working hours:
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am
Store Locator

Help Center

F.A.Q.

Vodafone Customer Care Number:

111 (for Vodafone users)
Vodafone Toll-free Number for Complaint & Service:
198

Circle Head Office
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059

Vodafone Complaints
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai – 400059

View More Information...
Satisfactory Rating
9%
Complaints
13217
Responses
3918
Resolved
204
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Vodafone India Customer Care related pictures (1219)

Vodafone India Complaints & Reviews

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Vodafone India — Transaction failed but money detected from account

 varunkumar murugan on Apr 30, 2016
Respected sir,
i am varun from chennai... i paid my vodafone postpaid bill with my indian bank atm debit card ... but the transaction failed and the money was detected from my account ... till now the money is not reversed in my account. ..i already registered a complain in indian bank also and they asked me to register a complaint in billdesk... i request u to solve the problem at the earliest..
date of transaction:08/04/2016
amount detected:1172
acc no:6008515055...
Complaint comments  Read comments Complaint category Banks

Vodafone India — Unauthorized value added service activation

 Shwetha123 on Apr 29, 2016
I am a vodafone postpaid customer with mob no. 9916272736. This is regarding a value added service hotshots activated on my phone which was not activated by me. I received a message which said i will be charged rs 49 for the said service in my next bill. This is an old grievance with vodafone where previously i have twice been charged for services not activated by me. I request for the resolution of this matter and cancellation of the charges levied for the service or i will be forced to discontinue the network service and look at other options....
Complaint comments  Read comments Complaint category Unauthorized charges

Vodafone India — Surrender number 8601804056

 doremon on Apr 29, 2016
Dear sir,

I was using the vodafone number 8601804056 from last 4 yrs but now i shifted to abu dhabi so this is useless to me and when i visited to voda store for the surrender on 16/04/2016 they said number is block bcos it was not in use from 45 days even they charge all the bills.When i was shifted abu dhabhi in feb i requested them to surrender they didn't give me any proper solution and number was not closed and they charge all the amount, but now i will not pay any bill to them
As i am trying from feb to close my voda account but unable to do it please help me for the...
Complaint comments  Read comments Complaint category Other

Vodafone India — Vodafone services

 Aarti11* on Apr 29, 2016
Dear sir
I am dheerendra kumar mishra my postpaid number 9310083283 but today my outgoing call close i have call customer care but not good response against my problem i have 26-04-2016 live chat to vodafone he saya me not any issue kindly solve my problem earliest.On time verification completed .
And attached conversation live chat.
Good afternoon! I am vidhya. How may i help you?


Vidhya

Hai! How may i assist you?


Vidhya kindly confirm if you are still online?


Dheerendra:sir i have deposited...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Unexpected balance deduction

 Deepa18divya on Apr 29, 2016
My contact number is 7799366458.
Last night unexpected balance has been deducted from my account corresponding provided number. It's pre-paid connection and approx. 80 rs. Has been deducted.
Also, i am not using mobile data, neither any internet plan is activated on my number. But amount 0.04 rs. Keeps on deducting from my account every 10 minutes. I already raised concern with vodafone customer care on 198, but didn't get any satisfactory reply.
Now, on trying to contact customer care, its not even connecting. Seems, as if my number has been blocked.
I am really...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vodafone India — Poor 3g network of gujarat no 1 network

 Urvil Trivedi on Apr 29, 2016
Hello

I am, facing 3g network problem of vodafone till last 1.5 month, i was also complaint in vodafone customer care 2 or 3 time but there is no satisfied replay of them . I am using continue use of internet pack, it takes too much timing or loading . I am annoyed by the use of this network. It needs to be update the location.

Kindly request to you please solve my problem as soon as possible.

Urvil trivedi
Mundra kutch gujarat. 370421...
Complaint comments  Read comments Complaint category Internet Services

Vodafone India — Value added services

 Amit Pandit on Apr 29, 2016
Sir some value added services automatically activated by Vodafone on my sim. Every time I asked for how that happened, they simply answered that sir you did that. Then they deactivate the service manually. On 25 Apr am on roaming and it's around 5:39 am they activated a value added service called fashion Bunny and deducted ₹35 from my balance. No customer care no works in roaming. Even I didn't touch my phone how did that happened. When call to deactivate the service they called no value added services activated on this no. Please help me out from this irritating deductions sir. Thank you....
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — Deduction of amount without internet usage

 bagghi007 on Apr 29, 2016
My vodaphone no 9836611510 has no data plan for internet usage but still the service provider deducting the amount from my main balance on regular intervel when the matter is reported to toll free no 198 the representative have not registered the complain but insisting that i am using the internet . i have not given any request for any internet facility nor i have used the facility . This is the act of cheating customer....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vodafone India — Bill payment issues

 somu90 on Apr 29, 2016
Hello,

I want to bring into the kind attention of trai that how the telecom companies are cheating the users .7-8 months back i got two SIM cards from Vodafone (7829321212 / 7823421212) with the plan of 666 as it was corporate SIM taken from Manyata Tech Park Bangalore the plan was that i will be charged Rs.333 for the first 3 months and then it will charging Rs.666 .
i had taken the plan as per the advantages i had in it as there were also plans for 199 and 222.
But after 3 months when the 333 plan was over i got bill amount of Rs. 1700 the then time i had raised...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — Poor mobile customer service by one vodafone service representative by name balamurugan

 Ashok Venkat on Apr 28, 2016
Hi support

This is to report a very arrogant and insensitive support from a vodafone representative called balamurugan. He had the audacity to tell me to do whatever i can i do to him. I am hutch/vodafone customer since last 10 years.
Restoring my number was very important to me as i cant lose one min of network loss as i have clients abroad who will try to reach me. Either pack this guy called balamurugan or sending him to some orientation course for customer service.
Finally one nanda was able to help me fix the issue.
Another point - despite choosing english...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — 3g speed conectivity

 rohit phadatare on Apr 28, 2016
Updated by rohit phadatare, Aug 28, 2015
मी दिनांक (06.07.2015) & (१८/०७/२०१५) या network issue साठी mail केला होता परंतु अजूनही माझा प्रोब्लेम सोल्व झाला नाही.

Permanent address :- (कठापूर, सातारा, महाराष्ट्र 415501). येथे 3G सर्वीस मिळत नाही.आपल्या कडून मिलेल्या माहितीनुसार या ऐरेयामध्ये...
Complaint comments  Read comments Complaint category Internet Services

Vodafone — Billed even when my phone is disconnected

 jesal s vithalani on Apr 28, 2016
My no. 90222180300 is inactive from last 5 months as I was continuously complaining for excess bill charged to me more than my rentals.

First I was given a rental plan of 299 - 100 discount so to pay 199 but from the first bill itself I was charged Rs. 299. and then my call rates were very high 1 re per minute..

I have complainer to nodal officer as well as zonal officer for the bills bt of no use.

So I JUST WANT MY NUMBER TO BE ACTIVE AND TO BE CONVERTED TO PREPAID AS WELL AS I SHALL NOT BE PAYING THE OUTSTANDING AMOUNT OF rS. 797/- AS I HAVE NOT USED...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — False bills and without informing placing my no. to a new customer or shutting it down

 Babu9 on Apr 28, 2016
Your agent 1st fooled about schemes and made to port in vodafone then lots of false bill as it was like i was using my 900 free mins in a single day and the after wanting to meet ur store member who didnt reverted even after being ready to pay for my vip no. 9967379000 as i was using it for long 9yrs and ur company fooled me and planned for that no. Accordingly so much shame management look into it not worried about my vip no. Just pity on ur selfrespect...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone — Return my postpaid sim

 Sinka Prakash on Apr 28, 2016
I am used postpaid sim of vodafone last 6 months.but i want to return my post paid sim.and i met the office of vodafone at srikakulam 1 month onwards.but finally they are told that not processing at here.and told me that meet the main office of vodafone at Visakhapatnam. But that place was 150 km from my place. And I am ready to go consumer court.my no.9966653609...
Complaint comments  Read comments [1]Complaint category Business & Finances

Vodafone — Refrigerator repair - complaint no. 4212951149

 S.K.Dan on Apr 28, 2016
We have a double door side by side refrigerator and it was not working since 23rd apl 2016. We have registered a complain immediately, the complaint no. Being 4212951149. A service engineer from tvs electronics had visited on 26th apl 2016 and informed that compressor is not working and he said he will place an order for the same. After his visit, we have been calling your customer care division executives for the past 2 days to know the status of the complain but in vain, no one has informed. Spoke to mr. Deepak on 26th apl who assured that we will get a call before 8 pm on the same day i.E 26th...
Complaint comments  Read comments Complaint category Refrigerators

Vodafone — Data speed is too slow

 Amit Mandal Mandal on Apr 28, 2016
I am Using Vodafone postpaid in Kolkata circle. My number is 9830177390. In my plan I have been given 750 mb 3G data.Then the speed throttle to 64 kbps though I get 3G network then.According to TRAI in 3G network customer will get more than 64 kbps.But here Vodafone is not maintaining their guidelines. I informed them many times but they neglected it each time.My email id is "tapanmandal780@gmail.com". They requested me to send email.I sent it to nodal and eben appalate desk but no proper response is received yet.Please increase the speed of E_Connect users....
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — Balance deduction

 Mehtapayal1991 on Apr 27, 2016
Hi,
I m a vodafone customer with contact nmbr 9711721234 from last 6-7 years. On 16th of april'16 i have received a message from vodafone regarding the service activation of masti club. I have not opted for any such service. N these people have deducted 75 rs of balance from my prepaid nmber. I have tried to contact cuatomer service of vodafone but was not able to do so. Therefore i have deactivated this service through msg from my nmbr.again i have received msg on 19 april'16 regarding the service activation of follo pack. N again i have not opted for the same service. Vodafone people have...
Complaint comments  Read comments [2]Complaint category Telecommunications

Vodafone India — Regarding sim migration.

 prateekmalik on Apr 27, 2016
Sir/mam
This is to inform u that approx one and a half month ago I requested to migrate my sim frm pre to postpaid.which wasn't done yet.i hav submitted my documents 7 times...bt no action is taken regarding for the same.i strictly wanna do complain against u ppl...this isn't right at ol on ur part.u ppl hav below average services.as m planning to quit Vodafone if n ok satisfactory.do take action. Otherwise soon u ppl are going to exhaust frm the market.
Prateek Malik
+91-9711210071...
Complaint comments  Read comments [2]Complaint category Telecommunications

Vodafone — Deduction of balance without authority

 Singhvets5 on Apr 27, 2016
Dear sir,
I m dr narpat singh using vodafone no. 9978133198, on 26th april 2106 company deduct 150/- rupees from my prepaid balance. When today i call customer care they told that you activate some scheme. But i can't understand. When i asked for refund, executive reply it is possible with 24 hrs only. Why these company deduct our balance without any prior permission??
Kindly do needful...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vodafone India — Service at store

 Kubrick on Apr 27, 2016
Most unfriendly staff. As if they are doing us a favour. Two persons in particular. Nadeem and Prachi at the Vodafone Store, Central Plaza Mall, Golf Course Road, Gurgaon, Haryana.

No wonder Vodafone is going down. A simple thing like changing a post paid number to prepaid takes up the whole day. They say e-aadhaar is not a valud document! Why is Airtel accepting it if TRAI has issued a notice on e-aadhaar?...
Complaint comments  Read comments Complaint category Telecommunications

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