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Vodafone India Customer Care

Vodafone Essar Limited

Ravi Chambers, Road Number 1, Dwarakapuri, Punjagutta
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500082

Customer Care Phone Numbers and Contacts

Phone:+91-2271715000
 +91-9811098110
Mobile:+91-9884098840
 +91-9820098200
Fax:+91-2266661200
 +91-2224963645
Vodafone Customer Care Number: 111 (for Vodafone users)
Vodafone Toll-free Number for Complaint & Service: 198

Vodafone Complaints Contact Address
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road,
Marol Naka, Nr Mittal Industrial Estate,
Andheri East, Mumbai – 400059
 
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Vodafone India Complaints & Reviews

Vodafone India - Unnecessary deduction

User
 Surbhiii on Sep 2, 2014
I am a prepaid user of vodafone delhi and my mobile number is 8586988728. From the past ten days Rs 2 are deducted from my account for some vodafone live aarti service which i never activated.although not activating for once even i sent a request to deactivate the service which was approved even then they are deducting the money.The customer care is nowhere helpful, they did refunded my money twice or thrice but i dont have the time and energy to call them everyday to get back my money .They dont even forward the call to their senior authority .you keep waiting for hours just so that u can connect...
Complaint comments Read comments Complaint category Mobile Service Providers

Vodafone India - regarding to care service

User
 Harsh Kanzariya on Sep 2, 2014
Respected sir/Madam, I used the vodafone card (9898026806) around the 2 and a half years. Today, 2 sept. 2014 the Gprs pack of 199 Rs. But, the speed of internet is too slow that for loading of simple page like google take 10 to 15 minutes. When I call for that problem they can give me satisfying answer even a single person of 6 call that I call from diff. number. Some of them give me wrong information and silly answers. Some of the name that I talked are Makawana Dinesh, Ashok, Asarf Shekh, and piyush. Asarf give me a number (9825025989) and told me that it is the number of nodal officer...
Complaint comments Read comments [3] Complaint category Internet Services

Vodafone India - Change of Tariff

User
 Anup Bhat on Sep 2, 2014
Dear Sir/Ma'am, I recently noted my vodafone tariff plan for the number 9916820026 have been changed. I was enjoying the privilege of 0.40 Rupee for all local calls. Its so funny that vodafone has raised my tariff plan to 0.90 Rupee for local calls. I was wondering how vodafone can expect us to be its customer when all other network provide cheaper tariffs than this. Its annoying when one customer care executive instructs me to visit vodafone store to revert to my older tariff plan and another executive tells me that there is no way that I can switch back to my old tariff. I do not know whom...
Complaint comments Read comments Complaint category Mobile Service Providers

Vodafone - Internet pack not recharged properly

User
 Vishal Bajaj 1 on Sep 2, 2014
Dear Sir, I have recharged an internet pack of Rs.155 which provides a 1 Gb data plan. The company gave a plan of only 750 Mb.On calling the customer care outlet, the same said that the pack is changed to a 750 Mb plan.But the same information was neither conveyed to me nor the website of the company displayed the same. It was only after I called the service center that I came to know about the changed plan. I would therefore request you to kindly look into the matter and provide me a 1Gb plan. Regards, Vishal Bajaj (+919051836736)...
Complaint comments Read comments Complaint category Internet Services

Vodafone India - Vodafone unwanted amount chargeing

User
 Murugankarthick Ponnaiyan on Sep 2, 2014
My mobile Number is 9994067441. I have received the bill for the period 27.07.14 to 19.08.14. I am charged Rs. 105 in the bill under the downloads item. 1, On 28/07/14-12:50:07 handygo_javagame_2 Rs 20.00. 2, On 30/07/14-16:03:19 handygo_javagame_2 Rs 20.00. 3, On 02/08/14-16:30:00 hello1_tvallsouth_ RS 30.00. 4, On02/08/14-22:04:02 animation_download RS 15.00 5, On 11/08/14-19:10:07handygo_javagame_2 Rs 20.00 These items I never downloaded or tried to download the same. So, I kindly request you to refund the same as early as possible....
Complaint comments Read comments Complaint category Mobile Service Providers

Vodafone - Deactivation of vodafone postpaid connection

User
 soumick64 on Sep 1, 2014
Dear sir, I am soumick paul & My vodafone no is 8017690109, it is a postpaid connection. I am using this connection from 7.8.14, The networkrk service is disgusting & It has been from 27.8.14 Without informing me . I want to discontiue this connection immrdiately. Please deactivate this vofafone connection immediately or i will not be responsible for my actions because i will not pay the bill amount whatsoever. Please take the reguirrd actions & Deactivate this conneconnection...
Complaint comments Read comments Complaint category Mobile Service Providers

Vodafone India - Vodafone bill payment

User
 jojithomas5871 on Sep 1, 2014
Dear Sir,

This is for Vodaphone Karnataka no. 8095383949, I had visited Vodaphone outlet in Indiranagar branch and request for closing my account by mid of May 2014, then the representative asked me come next month i.e. between June 5 to 10, since my billing cycle is between 5 &10 of every month. Accordingly, I had paid all the outstanding dues on 6th June 2014 in Indiranagar outlet, since I was traveling abroad for one year, the vodaphone representative asked me to pay the balance dues after deducting the Rs.500 advance (which was paid at the time of opening the account), and...
Complaint comments Read comments Complaint category Mobile Service Providers

Vodafone India - Migration from postpaid to prepaid

User
 Pattiamkunnath Suresh on Sep 1, 2014
Complaint No.157802876 18.08.2014 -Visited Gallery at Nerul East, submitted the application for conversion of post paid to prepaid. Submitted all the necessary documents along with photo and paid the required amount. Asked to pay the current bill. 20.08.2014- Paid the current bill 21.08.2014- Contacted the customer care executive, again asked to visit the Gallery. 23.08.2014-Visited the Gallery at Nerul East, Promised to activate the sim in 2 days 25.08.2014- Sent a mail to Customer Care(Mumbai) as sim was not ac tivated. 26.08.2014- Got a reply asking to submit the documents at the Gallery. 27.08.2014-...
Complaint comments Read comments Complaint category Products & Services

Vodafone India - incorrect information and wrong billing

User
 pratikhk on Sep 1, 2014
This is the most ridiculous service! I don't understand how people from the same company are not trained on the same basic company policies! The store manager says the policies have changed this month and the cust care guys are not aware of it at all. I have been charged over limit charges for usage of 3g Data plan As per the conversation with cust care guys if I opt for a 2 gb plan for 30 days i could use those 2 gb within any number of days within 30 and not be charged extra as long as the usage is within 2gb and 30 days, i will only be charged for the internet i use and not for the data usage...
Complaint comments Read comments Complaint category Mobile Service Providers

Vodafone India - Unable to get SMS services

User
 Sayyed Pasha on Sep 1, 2014
Sir, I am using 7875838875 for net on my P.C.when i dial customer care, balance info, self service, i get a answer "you have dialed a wrong number".I can call from my P.C. but I am unable to get SMS service to check my balance and other related enquiries.what should I do to get the above mentioned service....
Complaint comments Read comments Complaint category Desktop Computers

Vodafone India - Regarding Duplicate SIM card

User
 Anuj Trivedi on Sep 1, 2014
Sir I am a Customer of Vodafone from 2008.and my SIM card is not working. And I went to vodafone mini store for duplicate SIM But in Agra three stores are there in trans yamuna, kamla nagar and sanjay palace. In all above stores duplicate SIM card is not available. Sir I am unable to use this number and I am facing many problems. So its a humble request to you please tell me a solution of this problem. I will be very grateful to you....
Complaint comments Read comments Complaint category Department Stores

Vodafone India - Incorrect billing every month from past two years

User
 Shamshuddin MK on Sep 1, 2014
Hi, I am Khaja Shamshuddin Mohammed, have taken 3 corporate CUG group connections from Vodafone executive. All the three connections are under plan VG_Corp_IT_99. It is clear that when a plan is under same corporate group, the phone calls should be free within the group. But the Vodafone is charging the amount for the calls made from those numbers. Unfortunately, I didn't observed and paying the amount every month. I am concerned about the reliablity on Vodafone bills. I am really unhappy and never expected that such a big Enterprise can make this kind of mistake, and the ultimate consumer...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Vodafone India - Incorrect billing every month

User
 Shamshuddin MK on Sep 1, 2014
Hi, I am Khaja Shamshuddin Mohammed, have taken 3 corporate connections from Vodafone executive. All the three connections are under plan VG_Corp_IT_99. It is clear that when a plan is under same corporate group, the phone calls should be free within the group. But the Vodafone is charging the amount for the calls made from 9885062786 to 7799893337. Unfortunately, I didn't observed and paying the amount every month from past two years. I am concerned about the reliability on Vodafone bills. I am really unhappy and never expected that such a big Enterprise can make silly mistake, and the ultimate...
Complaint comments Read comments Complaint category Unauthorized charges

Vodafone India - issues related to 3g data services

User
 Martininpulparambil on Sep 1, 2014
Last Friday my 3g data service was blocked by Vodafone without any Intimation. And till now the issue was not solved. Several times I called Ur customer care executive At 198 and the local executive but I didn't get any positive response from anyone...
Complaint comments Read comments Complaint category Internet Services

Vodafone India - Downloads : Extra charges applied

User
 Harshavardhan Anbu on Sep 1, 2014
Hi, I have recently moved from Airtel to Vodafone due to some personal reasons. Vodafone charged me Rs.277 for no reason. I called up the customer care department 3 of them put my call on vodafone delight and 3 kept me waiting on hold for more than 15 minutes each and in the end disconnect it. The next day I called one guy called "Raj Mohan" kept on repeating his words "these charges are deducted from wesites" I explained him more than four times that I have not opened any website but he kept on repeating that made me Irritate and I asked if he is mad enough to get what I'm trying to say and...
Complaint comments Read comments Complaint category Mobile Service Providers

Vodafone India - ISD BILLS RECEIVED FOR CALLS NOT MADE

User
 harresh123 on Sep 1, 2014
Thank you for your shedding of responsibility call & email trailing below. Vodafone is well aware this is a racket & you have confirmed in the call just made few minutes back that lot of customers are facing this problem. I have lodged my 1st complaint as under marked in yellow ever since I started getting blank calls To this email I did not get any written reply except a call from a very junior executive asking not to dial the number, I am very specific that I am not Dialing any such number but I am getting blank calls in the middle of the night at odd hours here is the...
Complaint comments Read comments Complaint category Mobile Service Providers

Vodafone India - internet

User
 Tousif Indi on Sep 1, 2014
Dear Team, Hi am Tousif i ve recharged my net pack on 26 it was for 3g but its not at all working. When i apporached to vodafone store they directly telling if you are not happy do not use vodafone rather solving the problem. Its been 1Week it has not yet activated. The response from customer executive is very poor. They do not know it has been activted or not till today they said it has been activated but in vodafone store dey said it is not yet activated. I am not at all satisfied with d service...
Complaint comments Read comments Complaint category Telecommunications

Vodafone India - Bill with incorrect Charges

User
 Pradeep Singh Raghav on Sep 1, 2014
In a single month I was charges 2000 rs for 2 GB data when I had taken 250 rs pack. Here are the details MI_CAP_750_30D_R_PROMO_3G MI_CAP_850_30D_R_PROMO_3G MI_CAP_150_30D_R_PROMO_3G MI_CAP_250_30D_R_PROMO_3G How can it be so. And no one picks calls. pradeepsinghraghav@gmail.com 8447467505...
Complaint comments Read comments Complaint category Mobile Service Providers

Vodafone India - About Portability

User
 Vishwanath Patkulkar on Sep 1, 2014
Dear sir I am using vodafone sevices in maharashtra region prepaid no 94211025671 but I am not satisfied vodafone service I lost my main balance thats why I have sent to requiest on port 1900 for my no. 9421025671 portailibty from Vodfoane to Idea I sumitted all document to Idea Company but vodafone not providing NOC my unique porting code is VZ625749 valid date 9.9.2014...
Complaint comments Read comments Complaint category Telecommunications

Vodafone India - Another Scam By Vodafone

User
 karanmonga14 on Sep 1, 2014
Yet again this happened. Vodafone charged me Rs.99 for no reason. I called up the customer care department 3 of them put my call on vodafone delight and 3 kept me waiting on hold for more than 15 minutes each and in the end disconnect it. The next day I called one guy called "Gaurav" kept on repeating his words "these charges are deducted from wesites" I explained him more than four times that I have not opened any website but he kept on repeating that made me Irate and I asked if he is mad enough to get what I'm trying to say and he hung up. They have the worst, no, possibly the worst ever! customer...
Complaint comments Read comments Complaint category Mobile Service Providers

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