Vodafone India Customer Care
Vodafone Essar Limited
Customer satisfaction rating: 9%
Submit a Complaint
13693
COMPLAINTS

Vodafone India Customer Care

Vodafone Essar Limited

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Address
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:
Phone:
187
109
+91 98 2009 8200
(24x7 Support)
145
82

Additional info
Store Locator

Help Center

F.A.Q.

Vodafone Customer Care Number:

111 (for Vodafone users)
Vodafone Toll-free Number for Complaint & Service:
198

Circle Head Office
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059

Vodafone Complaints
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai – 400059

View More Information...

Customer satisfaction rating
9%
Complaints
13693
Responses
3987
Resolved
216
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Vodafone India related photos (1278)

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Vodafone India Customer Care related pictures (1278)

Vodafone India Complaints & Reviews

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Vodafone India — Very poor mob.Network and 3g.Network,in indore,m.P

 karmvee on Jun 30, 2016
Dt.30-06-2016

after many complaints to local responble comp.Persons, feeling very bad experience for d last 4 months as below;
1. Local mob.Network found with rapidly missing signals,
2. In duration of city travel of 0-20kms. Local network .. ... ... .. ...Suddenly goes off.
3. In such conditions loss of battery, inconveniency, etc.
4. Then it has to reset for network operator, every time, which .. .. .. Takes 2-5.Mints to activate or some times that does' t work.
5. Post paid packag of 3g is unsatisfactory, after paying full ... ...Bill payments...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Every now and then this cheap company is cutting my 28 Rs balance

 Iqbalkap on Jun 30, 2016
I would recommended not to use vodafone they are cheating with there customer. I am using vodafone sim card and every now and then they are cutting 28 Rs balance from my prepaid account. And when i call customer call they says that you have called in international no and when i asked them them that international they says that we are not allowed to disclose... I even don't have any imformation in my phone book also... But they says that you have called an international no... How cum it is possible that every time i call international no but it has no entry in my phone book...

My mobile...
Complaint comments  Read comments Complaint category Other

Vodafone India — Sim card not provided and misbehave of call centre

 kadam.jyoti on Jun 30, 2016
HI,

I am Jyoti kadam and my no. is 9833939524, I have requested for new postpaid sim card on 25.06.2016 (saturday) from vodafone, Many dealers has called up and our of them one of the dealer has given me some nos. from which I chose 9833401843 and they also confirmed delivery of sim by sunday. I gave me pan card & adhar card through whatsapp. Now next day one call for verification received from them but not received sim card.

Till today I have not received sim card and I am continously approaching and complaining vodafone but I am not getting any solutions from them....
Complaint comments  Read comments Complaint category Utility Services

Vodafone — Regarding wrong billing

 RavikiranBatti on Jun 29, 2016
Sir i have postpaid vodafone sim.i made some delay in payment of march& april bill during that time in april they had stopped the services to me.finally i had paid the amount on 19th may after the payment also services to my sim was not activated. I was not able to contact them because i had nt got signal.so i thought my sim was completly deactivated. but on 16-06-2016 i got bill amount of Rs.193 even my sim was not in use.sir they are not listening to my Complaint even i have raise a Complaint request so please do justice.mu no is 9168665742...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — I have been receiving incorrect bills for same issue

 trekhem123 on Jun 29, 2016
I have a corporate plan and using 3 numbers under the same.
Almost every month i receive incorrect bill with same the issue. I have free data usage, however, i am incorrectly charged for at-least one subscription

Every time i have to write and escalate the issue, post which i am assured refund and resolution.

Refund is passed for the incorrect amount, however, the issue is not resolved and do not think vodafone has required skill and systems to resolve simple issues.

Kindly resolve at the earliest
7768900105

To keep it short...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Stop glamour zone services on my mobile no

 Raghavendra C Ganesh on Jun 29, 2016
Hi
This is to inform you that i am keep on getting Glamour Zone activation charges 90rs from you and also i have not received any message for activation simply applying charges to me . For your information i am not using vodafone internet pack for browsing internet.Without customer notice applying charges to us This is not acceptable. So i am requesting you that disable the services immediately also reduce 90rs from my bill and send me the revised bill. Otherwise i will port my connection.


Thank You
Raghavendra C Ganesh...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — Unnecessary limit scam without user consent

 arora1974 on Jun 29, 2016
Vodafone will provide unneccessary limits on your number and then make undue charges to sleaze money from customers. i ve been charged 45000 for 42mb usage for credit limit provided 20000 without my consent, i actually dont need such limits as my regular usage is 1400rs monthly. As it is if i dont pay my monthly charges then they suspend services immediately then why should one have such high credit limit. This limit serves only and only vodafone as they can charge undue bill on these unneccessary limits and then harass customer to cough up payment. I have been requesting time and again to vodafone...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Harassment from vodafone customer care

 Furious309 on Jun 29, 2016
My number has been provided as an alternate number for the vodafone number +919176657116.
About 2 weeks back i got a call saying that the person who was using the number +919176657116 has not paid their vodafone bill. I provided vodafone with the current contact # of that person (Who is currently not in india) and that person himself spoke to vodafone and got the details regarding the bill.

Still i'm getting calls everyday regarding this. They are having the direct contact phone number of the person. I asked them to contact the person responsible. Why are they even calling...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Request for a new corporate Sim

 bhakti23123 on Jun 29, 2016
I had requested for a new JP Morgan corporate sim card on 14th June and had reached out to your executive Sachin 98205 33462, and sent him all the documents that day itself.
Till today, the sim has not been activated. I had requested for number portability service also.

After chasing the executive Sachin daily for 2 weeks, he delivered the sim last Friday finally, but when I called Vodafone helpline for activation, they said no documents have been submitted yet by the executive.
I have registered a complaint also against Sachin on your helpline on last Saturday, 25th...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Wrongly entered name in postpaid connection details

 nv.saiprasad on Jun 29, 2016
Hi this is bringing to your notice, my name is wrongly updated in postpaid connection details instead of noolu venkata sai prasad, vizianagaram vadafone store persons entered noolu venkata si prasad, i have been complainting lot of time to rectify. Still they are not changing my name, since 10+ years iam being with this vadafone prepaid service, now iam in vadafone post paid service, iam not interested to leave vadafone service, you people are forcing to leave vadafone service by doing this type of wrong entries. My details,
Noolu venkata sai prasad, vadafone no-9642022964, vizianagaram,...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — Value added service invalid charges

 Anshul1112 on Jun 29, 2016
Have been billed value added services charges inspite of not using and activating these services for mobile no 9991092220.

Have been reminding them for last 2 months to not automatically activate these services for this no.

Have paid once for these services last month in spite of no usage.

The service executives at call center every times ensures that no charges will be levied but in spite of this every time i am getting the bill of value added services charge

Request you to kindly take action against this....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone — Outgoing barred after payment to whole day

 shalu01 on Jun 29, 2016
I am using vodafone since so many years. Always had some or the other problem. Sometimes the over billing. Irony! I can not sit and calculate every single minute charges they charges for call and data. This time i paid my bill and my phone is still not working its been 1 and half day.In todays time when one do all the work from mobile. Its tough to be without phone services. I called vodafone four time and asked to connect to their manager. These big companies have few permanent lines to repeat every time. 1. We are very sorry for your inconvenience 2. I understand your problem. 3 we are happy to...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — Negative verification

 AmmyG on Jun 29, 2016
Hi

I have ported my number from idea postpaid to vodafone postpaid on 18.06.2016.

Start of day it is very easy to access the services but from the last 2 to 5 days ago i am receiving the sms on which mentioned that y verification is going to be negative.

I was shocked to heard that how can my verification would be negative despite a man has came to my house on 18.06.2016 and he took my adhar card number too.

This is seriously a stressful to hear that my number is not ported completely without any harassed.

Now i am just wonder...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — Billing

 ikrammulla on Jun 28, 2016
My self ikram mulla.I have prepaid card and I want to change my service from perpaid to postpaid.I called to costomer care she told she vl do it.she told to submit my document and deposite 150rs to executive who will come to take my document. I gave document and 150rs deposit to that executive.after 3days I got msg in my alternate number that reqestion from perpaid to postpaid has been canceled.I called that coustomer care girl but she is neglating telin that I dont have to slow that and disconnecting my phone.her name is zara and mobilr number is 7506351825.again I called to costomer care he ttold...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — Outgoing and 3G is barred

 Haritha P Singh on Jun 28, 2016
It's 2 days my outgoing n 3g services have been barred.
Have done all the payments and their customer care too said so.

Only reply i get it.. It will start in 2 hrs.. But of no use.

I have mailed them twice too

It says i had some credit limit issues.. Which too is sorted. Moreover ritual has twice in this month. Last time it started barely for a day...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — Change of postpaid plan without my consent

 Mr. KOTHARI on Jun 28, 2016
Vodafone Mumbai has changed my plan without my consent. Its been 20 days and 2 complaints filed with vodafone, nut no call back has been recieved. The only call i get back is pay your bill. When I ask them to resolve my problem they say to pay the bill first.
Just because no one is using your RED plan that doesnt give you the right to change my plan. If you say you have my approval. Prove it to me.. Cheaters!!!...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Cancelled dongle bill payment

 kavithakesavk on Jun 28, 2016
Hi sir,
I have been using vodafone mobile wifi a bit earlier till jan 2016. B'coz of their poor service i had cancelled my device using number. I have done so going to their registered vodafone dealer office at bharuch, gujarat and i had also made my full payment up to date. Now after even being cancelled my number they are requesting me to pay my bills. Fromjan 2016 onwards each month one of their customer executive calls me and tell to make payment. And each time i have to explain that i have cancelled the number by making full payment. Today being june 28 2016 i again got call (From 9712933042)...
Complaint comments  Read comments Complaint category Internet Services

Vodafone India — Internet ke extra charges ke refund karne ke liye

 kmg5687 on Jun 28, 2016
Mobile number (Billing issue on): 9426421033
Bill date 7/6/2016
Biling period - 7/5/2016 to 6/6/2016
Bill num. 108741

Dear customer care,
Nodel officer,
Vodafone.
Sub: internet ke extra charges ke refund karne ke liye.
Maine vodafone me 7 or 8 months pahele 9426421033 number ka mnp kiya. Mera plan usi vakt 299/- rs per month tha jisme muje unlimited internet mila tha.Internet unlimited hone ki vajah se hi maine vodafone choose kiya tha.
Vodafone liya tabse leke aaj tak ke jitne bhi bill bane hai usme se ek bhi bill aisa nahi...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Suspension of no without any reason

 nupur_mishra on Jun 28, 2016
They disconnected my no and now its been 24 hrs none of the executive have any details for why they have disconnected. Everytime i am calling i am getting different reasons, now they are disconnecting my calls i asked for a complain no they gave me a no 202810760 with an assurance that it will get activated in two hrs but today i got to know that complain was regarding dnd activation, for the sake of giving an complain no they have raised a complain for some other reason.

No one has an answer and now the executives are disconnecting my calls....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Vodafone service

 vr18041995 on Jun 27, 2016
Hii i am vishal i bought 2 vodafone postpaid connections with the name of my father mr. Naresh singh but recently i have shifted that's why my vodafone verification has been not completed so after that i have visited in vodafone store and vodafone guy told me i have to visit with my father then next time i have visited vodafone store with my father and i have complete the process and the guy he told me that withing 48 hours verification guy would be visit in my new address to do this verification process and then no one visited my home i was waiting for that guy but he didn't visit in my home and...
Complaint comments  Read comments Complaint category Products & Services

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