Vodafone India Customer Care

Vodafone India Customer Care

Vodafone Essar Limited

Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:
+91 22 7171 5000 (HQ)
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90
43
+91 98 2009 8200 (24x7 Support)
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55
20
Work days:
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am
Store Locator

Help Center

F.A.Q.

Vodafone Customer Care Number:

111 (for Vodafone users)
Vodafone Toll-free Number for Complaint & Service:
198
View More Information...
Satisfactory Rating
9%
Complaints
12405
Responses
3810
Resolved
171
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Vodafone India related photos (1130)

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Vodafone India Customer Care related pictures (1130)

Vodafone India Complaints & Reviews

Vodafone India — Regarding Activation/Deactivation of Vodafone number after Port

 Sampath Shivaraju on Feb 6, 2016
I have recently Migrated from Idea to Vodafone on Dec 17th 2015.
My Vodafone sim was activated and i started using it.

Due to non payment with previous operator they have blocked my account.
I have paid the balance amount to idea got the payment receipt.
Feb6 th i have visited vodafone store and produced the payment receipt.
they confirmed the payment and said it we reactivated in 1 hr and asked me restart my mobile every hour but no use.
Even I was not able to call customer care from my phone.

at 8pm on same day I had online chat...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vodafone India — Fraud Billing & Pathetic Customer Care Services of Vodafone India

 debanjan4u on Feb 6, 2016
I have Ported my two numbers into Vodafone RED Postpaid plan in July 2015 with expectation of good quality service . But from 2nd Billing cycle every month I have been getting Fraud Bill from Vodafone, sometimes it was issue of Not getting Rental-Discount for MNP, sometimes wrong Roaming Plan activation, some time forceful activation of Itemized Bill. Every month I had to approach Customer Care, Nodal office and Appellate office to get the adjustment / Credit for wrong charges.Even in December I had to approach Vodafone's Facebook Page after not getting the resolution from Appellate Team.
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Vodafone block my 2 sims without any intimation

 Madhusudan Kakarla on Feb 6, 2016
We are using 2 Vodafone SIM Cards for our mobiles from last 6 years and all the payments are paid before due date. We have never left our dues unpaid. since today morning, (around from 9 am) our sim cards are blocked by the vodafone company without any intimation.As, Both our numbers are blocked at a time, we are not able to even call and compliant on unavailability of network.

It is ridiculous to us to call customer care or to go and visit Vodafone store each and every time. We require justice on this issue it is very harassing us against human rights.

We require justice...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Vodafone vas app

 Vignesh Kumar Sampath on Feb 6, 2016
I was charged rs75 as an renewal for supermodels vas app .but i didnt activate in the first place.when i called ur customer care a person named iyyapan from coimbatore branch spoke as if it is my mistake.practically speaking to avoid if some popup windows open when browsinga nd you guys without asking for confirmation starts charging amount.stop looting....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Charged for unnecessary unsubscribed services fromt he Prepaid account

 najadhav on Feb 6, 2016
We recharged the phone several times and she is charged for unnecessary services which she did not even activate or subscribe. Her account is now blocked.
She is charged for Live TV Pack, Beauty Pack these are the services she doesnt need nor she ever activated. We can keep on deactivating ever time. These services are activated by default, which we never need....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Block my sim as phone got stolen and not able to contact customer care

 chandresh011 on Feb 6, 2016
Hi,

My Vodafone number is 9428770674. My phone got stolen one hour back.
I called Vodafone customer care but could not get any response.

Please block my SIM ASAP.

Thanks,...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Vodafone India — Working Card transferred to some unknown people

 kalpeshsantoki07 on Feb 6, 2016
I faced wearied issue from Vodafone

My mummy who's number 9537332727 with prepaid account.

She is using this card regular. Its was working till 4th Feb 2016 and I recharged it for RS 250/- on 26th Jan 2016.

On yesterday(5 Feb 2016), its suddenly stop working and this number is transferred to some unknown other person and also its converted from prepaid to postpaid. We aren't requested for that.

I already contacted Vodafone store and also submitted address proof at there but still I not get any positive response from him.

I...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Verification process--Thane(Korum Mall)

 KomalDhirmalani on Feb 6, 2016
Hello,

I am a vodafone customer for last 10 years. Recently i had to change the registration of documents from my aunt's name to my name. I had gone to Vodafone gallery in Korum mall, Thane. They changed my number from prepaid to postpaid even though i hadn't asked for it. They took address proof from me and even charged Rs.200/- for this process. After a week i started getting messages from them telling me that 'the verification of billing address could not be completed since the entry was restricted'. The number which they had provided in the same message(9819036221) is out of...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone — Recharge card pin scratched

 Shreya Bhojani on Feb 5, 2016
Have purchase Rs.50 Vodafone top up voucher Card But Pin Number Is Damaged after scratching a bit too hard . Please Give Me Secret Pin Of This Card On My Number .

My Mobile Number And Recharge Card Details
mobile number- 7769944857
card serial number25111541733715...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Data Card payment

 sriram123chennai on Feb 5, 2016
Dear Sir,

I am using your data card (9884972545) I had paid my bill for the billing period 20.12.2015 to 19.01.2016 vide your bill no: 39431508 dated 20.01.2016 at your vodafone mini store at nanganallur, chennai, tamilnadu, India. I had paid by cash at the above said store on 04.02.2016. The person in the store told me they will not give any receipt instead I will get payment confirmation by SMS, but till now I have not received any SMS. I went again to that store and asked them they told me the payment has updated, till now there is no confirmation from your end.

Kindly...
Complaint comments  Read comments Complaint category News & Media

Vodafone India — Rude behavior of Customer care Executive

 arafatgcc on Feb 5, 2016
Dear Sir,

I have been a regular Vodaphone customer since long. Besides all my family members are utilizing vodaphone services. Yesterday I was very disappointed while trying to resolve my issue related my balance deduction. In this context I spoke to one of your customer executives around 8:45 Pm on 5-02-2016 I was so surprised with his rude behavior. Instead he gave me proper information he behaved very discourteously. I don’t know his name and I even tried to know his name but unfortunately I failed to do so later I realized that these are recordable calls and can be traced out...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Network issue

 VKsalunke on Feb 5, 2016
I Mr. Vijay Salunke having Vodafone number 9773119149.
Facing network issue since January already raised many complaints but no acceptable revert or resolution.

I am not getting network at my home directly shows (No service) unable to use data connection at home. Then what is use of mobile ?

Please assist what to do without mobile I have to be for more than month

And I am paying you 700 to 800 RS bill. Unnecessary why ?...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — I get emails, calls from vodafone, even when i am not their user.

 vishwas86 on Feb 5, 2016
Let me begin by saying, My name is Vishwas "RAJ" and not "Khirari".
Once again, i am not "Khirari".

i DO NOT have any vodafone account.

And "vishwas86@gmail.com" is my "Vishwas RAJ's" email id. I have had this email-id for more than 10 years now.
Once Again, i am not a vodafone customer, and i am not "Mr. Khirari". Your information about Mr. Khirari's email id, is not correct.

Let me say this again.
I Vishwas Raj, i do not have any vodafone number.
You are contacting the wrong person. The email id you have in your system,...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone — Distributor not giving a top balance

 Chetan Chopra on Feb 5, 2016
Distributor is not giving e top balance on time from long time after giving money on time please help so that we can contribute in Vodafone network services to come first please help us ...
by chetan chopra
contact no. 9828033738...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Delay in Migration from prepaid to post paid

 J P Das on Feb 5, 2016
Process started for migration from pre paid to post paid on 30th Jan 2016 but still not activated although commitment was for 72 hours. Now its 1740 hours dated 5th Feb 2016. Documents and fees deposited at Vodafone store at Ansal Plaza in Palam Vihar area of Gurgaon....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Vodafone India — Call history

 yuvaraj2011 on Feb 5, 2016
Dear Sir / Madam,


call history of prepaid mobile number
i want to get call and sms history of a vodafone prepaid number i.e., 7509225317 kindly mke it as soon as possible on my email id,


Regards,
yuvaraj...
Complaint comments  Read comments Complaint category Other

Vodafone — Getting messages to activate a vodafone no. When i didn't even submit documents

 Khan mira on Feb 5, 2016
I want to sue this company for sending me messages since Jan 22 on my airtel number saying that my vodafone number 9654416279 is active and I need to call 59059 to complete verification process

Let me tell you I never visited and vodafone store recently.
I purchased a vodafone sim last year and got rid of it owing to its pathetic services.

Now I want to know if the agent who had my documents then is using it to sell SIM cards in my name.

I can give you the agents detail as well
Stop sending this msg else you know the consequences...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone — Postpaid bill issue

 rajkumar330 on Feb 5, 2016
Sir mera mobile number 8053339008 jo ki postpaid hai. is number ko main port karwa raha hu relience mai. or mera abhi tak bill pay hai but mere number par MNP CHARGES 2371/- Vodafone company ne alag se laga diya hai unky paas koi detail nhi mahina bhar se pareshaan hogya hu koi jawab nhi de raha or mera number bhi band kar diya hai. mujhy jald se jald is ka jawab de...


rajkumar poonia...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — Charged with rs.1260 stating i called to 51717

 Varshini Raman on Feb 4, 2016
I have been charged 1260 for calls I din't even make to 51717 with duration of 90 mins. I was shocked and first mailed. When I googled this number many people with same problem have posted ! Please look into this issue Vodaphone....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Online recharge failure (Refund related)

 aryan.gautam313 on Feb 4, 2016
On 3-feb-2016 payment was successfully done through SBI internet banking
(My Vodafone app)
After successful payment no response was from app
Recharge amount 160 rupees
Please refund the amount as soon as possible
I attach a screenshot of my bank's last transaction to you...
Complaint comments  Read comments Complaint category Telecommunications

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