Vodafone India Customer Care
Vodafone Essar Ltd.
Customer satisfaction rating: 9%
Submit a Complaint

Vodafone India Customer Care

Vodafone Essar Ltd.

Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel
Mumbai City District
India - 400013

Customer Care Phone Numbers and Contacts

+91 98 2009 8200
(24x7 Support)

Additional info
Circle Head Office
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059

Vodafone Complaints
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai – 400059

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Vodafone India related photos (1370)

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Vodafone India Customer Care related pictures (1370)

Vodafone India Complaints & Reviews

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Vodafone India — Mobile post paid billing, without usage

 RIJU BHATNAGAR on Oct 25, 2016
Vodafone post paid mobile no; 9833940685; paid the bills for june 2016, july 2016, not using mobile since 4th may 2016, as left for us, and besides after talking with your customer care executive paid amount for safe custody of the nos for one year:as advised by shri siva, while chatting on line with dr. Ridhi bhatnagar, transaction on 09/07/2016, for rs 1493.86, was for billed payment,
Payment on 10/07/2016, for rs 793.50 for safe custody of number; mr hetal sarvaiya, service request no: 155766721; vodafone is still billing without usage of mobile no since 4th may should rather refund june...
Complaint comments  Read comments Complaint category Mobile Handsets

Vodafone India — Vodafone postpaid connection

 ydvrahul123 on Oct 25, 2016
Hello myself rahul,
I want to complain about mr amit kumawat, dinesh who is working in vodafone company. They are not providing proper information and detail to customer, and if we call then they just miss guiding and providing wrong information.
Plz take action against mr amit kumawat, which is not good for like vodafone company.
1 mont se ye log security amount le chuke hai and always saying kal activate hoga sim..
They are really fooling people.
Plzz take action against him otherwise i can take action..
Amit (9828099081)

Regards :
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Data plan not updated - getting data notifications that's not used

 Sucheeth Bhandari on Oct 25, 2016
I'm vodafone's customer for more than 11 years. I’m noticing my data plan is not updated this time. My billing cycle is 20th of every month and i’m getting repeated notifications for data used. Could you please check and update.in addition, its just 3 days of billing cycle and i don’t think i have used 1.5gb!!!. I use a red plan for 3gb.

The hard part is that i have called in the customer care twice, but no one is able to help me!

This morning i'm getting repeated messages for data usage that i haven't. Whats happening? I need this fixed!...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone — Not approving the number

 dipamoni on Oct 24, 2016
We have shifted from jharkhand(ranchi) TO KOLKATA. I have applied 3 sims of vodafone from Baguihati vodafone store ON 19 th, 20 th october, 2016.We have recharged every sim of Rs.130.Total 390 Rs, i paid. After confirmation of adrress, the connection is done by the company, but the store of baguihati never recharged the amount. Next day, i again visited the store and said that the day before i already paid the amount. After that they recharged. But again after 3 days they cut the connection without any reason.We have sufficient balance.The nos are 9051161569, 9051186021 is totally blocked by the...
Complaint comments  Read comments [2]Complaint category Unauthorized charges

Vodafone India — Data plan did not get activated

 gchitlangia on Oct 24, 2016
We recharged on Oct 3, 2016 our Vodafone mobile 9821229210 with Rs 297 for 1GB data for 28 days, online from Ahmedadad & received SMS confirming vide Trans ID MU0119231079. The data / internet never got activated on phone till date (24th oct). We were travelling & required badly internet connection on our Chardham yatra etc. We first visited some mobile shops for help but after trying they suggested us to visit Vodafone store. With great efforts we located & visited a Vodafone store in Delhi near PVR cinema, Saket. They tried but could not solve the issue. Subsequently, we visited another Vodafone...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Pathetic services

 pinkmukki on Oct 24, 2016
Hi Team,

I placed a caller tune in my voda number somehow company changed the
called tune but placed the another language tune after complaining to the vodafone care they guys told me that we cant do anything, afterwards automatically they placed a new caller tune in bhojpuri language also they
deducted my balance 3 times . (15+15+15) = 45 .
i also complaint to the twitter account of vodafone india, but no response from last 24 hours, only they are giving excuses that they will call me .
not getting any call from there executives .
Mo. 9711211288
Complaint comments  Read comments [3]Complaint category Telecommunications

Vodafone India — I am complaining about my service

 Ganesan Nachiappan on Oct 24, 2016
I am a credit customer and my Number is 9843458469
I already paid the bill amount of Rs.920.34 for September-2016 .
But unfortunately you you cut my line by saying the bill amount is not paid.
Please check properly and give me the connection immediately.
since of this my business is held up...
we are having 6 phone numbers from you, in our company and paying regularly without fail.
So please take this as an urgent and give me connection immediately.

Complaint comments  Read comments [4]Complaint category Other

Vodafone India — Deduction from my balance

 Ritaprava Dutta on Oct 24, 2016
First Rs45/- and then 30/- is deducted from my main balance due to the activation of Biscoot Store Pack on 24-10-1016 and 03-11-2016 respectively. I have no Idea about how this got activated and what it is. I have though sent a request for deactivation but I need refund. In both of the incidents I received SMS from VF-CARE. Hope for help as soon as possible....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Vodafone — Postpaid Bill From Last Two Month

 ajitkumar2016 on Oct 23, 2016
I have Vodafone Postpaid Connection(8147271131). From last two month Value Added Service (Social Book) is automatically subscribing and it is added in bill.I have complaint last month they told it is removed from subscription and they refunded money also.But still they added this month.And after complaint this month they are telling it is correctly charged.Please check and do needful.

Thanks & Regards
Ajit Kumar...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Vodafone India — All over experience with postpaid

 Pradnya Kolte on Oct 23, 2016
Hi I am a Vodafone customer, number 9619544947
I have experienced lot of issues with Vodafone in past 4 months. Before that it was totally ok but now if I call for complaint either complaint is not registered correctly or noone follows up...
Not acceptable...
Hence I decided to not to pay bill till I don't get resolution. However now they have stopped incoming outgoing both. When I call people are either rude or not able to help...really unhappy and disappointed... lot of extra nuisance charges. I never bothered about it before bit it's almost every times thing now...I hope...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Vodafone — Plan change without explaining any details of new plan

 Saksham Malhotra on Oct 23, 2016
My no.- 9999824527
For 2 months I was trying to reduce my plan without any data services.
First i was told to wait for the 90 days period after which then I was told to wait for the bill cycle, then when I call again they say there is no plan available for my number.
after few call I was told the plan would change after some days.
now it got changed to Rs 199 calling with Rs 199 data on 20/10/16 and I was not told of this plan and the additional charge of the free calling number.
I didn't receive any call from the executive regarding all details of my new plan
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Messaging barred

 Pranam Yonzone on Oct 22, 2016
Vodafone services sucks bog time.. I upgraded my sim to 4G sim today and was told that it will be activated within 2hrs. Post the activation of my sim I tried paying for my CC bills and other bills but I did not receive any OTP from the bank. So when I called Vodafone they said that once the activation of new sim the SMS service will be barred for 24hrs. I spoke to supervisor Salin Khan who said they cannot help me in this case though the problem is caused by the Vodafone representative who did not disclose this information prior to placing the request for activation of new Sim. Very easy way to...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Wrong postpaid plan activated

 Mahesh Rautpune on Oct 22, 2016
Wrong plan activated without permission
This is Mahesh Raut here from Pune Maharashtra
Recently I have transfered My Mobile Number from Reliance to Vodafone.
At the time of enrollment store person explained me postpaid Plan of Rs.499/-
When process is completed and shocking is postpaid plan is different of Rs. 249/-
Store person has selected plan without any intimation or approval. I had tried to contact customer care... They are saying we can't do anything now.
Store person is trying to convince that please use same plan which is very costly...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — Data connection

 Bhuta on Oct 22, 2016
From past 2.5 months I'm unable to use my data, due to which i've suffered a great loss at my work. I've already registered many complaints regarding the same. However, I've again and again passed on from one department to other and the complaint has been closed with the comments stating that complaint resolved from your end. Completely unsatisfied customer. If this is the kind of service you offer your customers after 7 yrs of loyalty, please be prepared to loose one of the them....
Complaint comments  Read comments Complaint category Internet Services

Vodafone India — Suspension of services,discrimination and harassment

 NageshwarraoJorala on Oct 22, 2016

This is to you inform that in the month of April 2016 I approached your Attapur Store in Hyderabad (India) and applied for two connections.

Then two sim cards released with cell/mobile no. 9966670393 ( postpaid ) in my name and another prepaid No. 9642199756 which was recharged with 1500 Rs in my wife’s name i.e., J.Geeta . At that time floor executive explained me about Jodi scheme and its advantages. Then I agreed to transfer existing cell No. 9885307757 which stands in my wife’s name since last 12 years into my name. The services under Jodi scheme started...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — My prepaid vodafone no. 9555060417( uttarakhand west ) sim is out of order.

 chandrakarki on Oct 22, 2016
Dear Sir,

I am a customer of prepaid Vodafone no. 9555060417. This number was converted from post paid Delhi into prepaid Haldwani. The service was good but suddenly the sim card stopped working.

Though it is prepaid but has net pack and also connected with the net banking so I need the number urgently.

Kindly solve the problem at the earliest.

Thanks and Regards,
Complaint comments  Read comments Complaint category Other

Vodafone — Charge from Gamifive gaming service.

 Ajinkya Dixit on Oct 21, 2016
I rcvd message stating Gamifive gaming services activated n was charged from my balance.

I did not allow them to charge me any amount and as well i did not subscribe to such service. This looks like scamming.

Details as follows:
-date of incident : 17/10/2016.
charged Rs.15/- on 18/10/2016 once phn was recharged.

- Request refund for same....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Charges for unused services like internet pack and vas service

 ashish211990 on Oct 21, 2016
Hi team
Actually i compaint to vodafone several time regarding activation of unknown vas service many times, but every month it automatically activated and charges of that services always added in bill cycle which is not my fault.Even this time a 102rs for VAS service and 199 for intenet charged added in my bill, how it is possible every time, I cant pay extra charge for unused service, even i just called them for inquiry for related to internet packs and they activated.This shows fraud happening in generation of vodafone bill. Please do needful we are from middle class we cant pay money...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Mobile connection no. 9830130032

 Mukesh Singal on Oct 21, 2016
My handset got lost on 19-10-2016 in kolkata. I filed a general diary at Burrabazar Police Station on the same day. GDE no. 1625. When I approached the Girish Park Vodafone store for a fresh SIM, The representatiove of Vodafone Mobile Services India, Mr. Prasanta Dutta denied the new SIM saying that yours is a company connection and hence the request is to be made on the company letterhead only. I said that I have no company connection and it is an individual connection. The application form which was filled up in 2002 had a column regarding business particulars of the applicant and the name of...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Double payment received by vodafone

 manjunathpatil on Oct 21, 2016
Dear Sir,

My self Manjunath Patil, i made a bill payment of 495.36 rupees to Vodafone network on 19th of September at 9:56 AM through there USSD code *111# (this option is only for ICICI customers with there Vodafone number registered in ICICI BANK of which i attached a proof below) from my registered postpaid mobile number 8123568199, after payment i got the message stating that dear customer we are unable to process your request and sorry for inconvenience caused to you from Vodafone i attached this message below, but my money was deducted from ICICI BANK account stating amount...
Complaint comments  Read comments Complaint category Mobile Service Providers

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