Vodafone India Customer Care
Vodafone Essar Limited
Customer satisfaction rating: 9%
Submit a Complaint
13896
COMPLAINTS

Vodafone India Customer Care

Vodafone Essar Limited

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Address
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:
Phone:
200
119
+91 98 2009 8200
(24x7 Support)
158
87

Additional info
Store Locator

Help Center

F.A.Q.

Vodafone Customer Care Number:

111 (for Vodafone users)
Vodafone Toll-free Number for Complaint & Service:
198

Circle Head Office
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059

Vodafone Complaints
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai – 400059

View More Information...

Customer satisfaction rating
9%
Complaints
13896
Responses
4008
Resolved
223
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Vodafone India related photos (1307)

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Vodafone India Customer Care related pictures (1307)

Vodafone India Complaints & Reviews

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Vodafone — Vodafone Postpaid Complaints

 chandanjha92 on Jul 28, 2016
Dear Team,

I am vodafone postpaid customer from last 2 Month my no. is 8742992501, outgoing calls stopped between last 6 times and also 8742992501 still not working, i had sended credit increase message, but they have not responding, one day i had call to vodafone customer care and pick phone from customer care side Mr. Vijendra Kumar he is talking abused during discussion.

So please immediate action against Vodafone.


Regards
Chandan Jha
8742992501...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — Excess bill amount charged along with false activation of international roaming pack

 Payal6051 on Jul 28, 2016
I have been using Vodafone postpaid connection from past 8 months. Every month I am made to pay more than 1500.sometimes it's even 3000. In the month of June my bill was generated of Rs 1600 despite of the rental plan of Rs 375 with an additional false international roaming pack activated by their customer executive. My phone was not in use for around 10 days. I have been requesting the customer care to provide me with the call details and duration per call list which was made by number. Also they have denied the fact that the activation was falsely done from their end. Along with this my net pack...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — Vodafone

 rijo0987654 on Jul 28, 2016
This is regarding my Vodafone connection 9916629388.This month I have been billed of data pack 1650 claiming that I have used data of 700 mb.I have spoken to da customer service of Vodafone and clearly explained that I have not been getting alerts on crossing it beyond 400 and hence a refund was promised.After waiting for 5 days so far they informed me that a refund is not possible .This is really pathetic being a customer of Vodafone for so many years thy bill me as they feel like.I spoke to their customer service agent Imran who refused to transfer my call to a manager and also was so sarcastic...
Complaint comments  Read comments Complaint category Internet Services

Vodafone India — More bill generated

 srinu.achanti on Jul 28, 2016
Dear Officer,

i would like to inform you that, i am facing network issue frequently and i have been complained but no solution so far . Just your guys will call on my mobile and they take some info and there after they will say that we will give solution asap.

For this month i have received the bill of 1250/- but i have not used, when i call to customer care they have answered me that if you wnt use we wnt bill it.. I agree but truly i am telling that i have not used it, how you are confident just because of your data, even i am also confident about that where i have...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — Faulty bill

 sarojji on Jul 28, 2016
I am using post paid plane of Rs 349/- with free internet plan for three months but from the first bill I am finding that I am receiving bill with internet charges. I always visiting your Kalyan Vodafone Gallery and every time I assured by you that the internet charges will be revert and wave off the internet charges and it will be adjusted in the next bill but I am sorry to say that till this last bill it is as usual, this time I got bill of Rs. 520/- so I again visit the Gallery and again meet with Mr. Vivek (Kalyan customer care executive) and take strong objection that either you rectify my...
Complaint comments  Read comments [1]Complaint category Telecommunications

Vodafone India — Vodafone billing fraud with postpaid connection holders

 ashokgarhwal on Jul 28, 2016
Vodafone billing fraud with postpaid connection holders!!

My name is raj and voda postpaid number 96 two zero 43836 eight. Just 2 days back i received a whooping bill of inr 1800 + for june-july bill.

I requested a roaming free plan for 2 months from may, which was not reverted back when i came back to bangalore, and fraud vodafone continued the same.' which resulted in this bill. They don't give a damn to consumer genuine concerns and demand money like goons and threaten to disconnect if not paid in full.

I have decided to expose these cheaters of telecom...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Deduction in balance

 brutan on Jul 28, 2016
While mobile data is on, Rs.13 is deducted from balance even at the time my balance was at Rs.1.5, now it shows -12. This is highly cheating..also you sent a message that Thank you for availing credit/data loan. without my concern & request how did you processed to debit in my balance and made me as debtor. This is repeatedly done by Vodafone hence i m going to quit from your service....
Complaint comments  Read comments [2]Complaint category Internet Services

Vodafone India — I want to get the name of a spam caller. This is matter of my relationship and i really need help : (Pls i beg

 kelvin pauly on Jul 27, 2016
Dear sir,
i've been goin through a difficult time lately . my girlfriend is have been receiving spam calls with absured content from the following vodafone number : 7034 915 051

i strongly believe its her ex b. who psycho by deed . we are a lot worried these days ...
if we could get to confirm who this smap caller is ..the we could actually act against this ..which is why i humbly request to you to consider my. and help us out . if there is any hurdles in finding just the name of the sim owner ... then please try to do a kind favour to us . it has now become a matter...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Deactivation of services

 pratik_g82 on Jul 27, 2016
I had moved from india to saudi arabia (on permanent job) in jan-16 and unknowingly the day i landed in foreign country i used vodafone services for few minutes, due to which bill generated was approximately inr 31, 000 /-. as the such a huge bill amount is always difficult for a common man to pay immediately, i paid the bill amount in full (actually i paid excess which called for re-imbursement of almost inr 2000/-) in may-16.

Immediately after paying the bill i informed vodafone to discontinue my services, on which they replied that i had paid excess amount and the same will be...
Complaint comments  Read comments [1]Complaint category Telecommunications

Vodafone India — Overbilling and worst service

 sukumardhule on Jul 27, 2016
The complaint is regarding the over billing of the my vodafone 9673059000 monthly bill period of 27-06-2013 to 27-07-2013. i would like to bring it to notice that i have been charged rs. 2241for 1 month even though my credit limit is 1300. my previous monthly bills ranges are from (rs 600 to rs 700) for merged account now am deactivated the merging account.

Why they r send bill like rs.2241/- i should have been intimated to the customer care team sorry sir there is no extra charges on ur bill u should pay the total amount what ever it is i have no problem to pay the amount but i need...
Complaint comments  Read comments Complaint category Other

Vodafone India — Customer care executive

 Nachiket Doshi on Jul 27, 2016
I had called customer care on date 27 july 2016 around 2.50 pm. My query was about my tariff plans which are active on my no. There was executive who was a a girl didn't told her name or id firstly she gave me wrong information about my plans then she kept on repeating her nu-sense her language was so ugly. She was taking information from someone else and were making me fool. When asked to transfer a call to seniors she kept my phone on hold for whole 5 min and my query was not answered at all. When talking to her i felt like i am talking to a illiterate arrogant person who has no culture. Is this...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — Activation of beauty fix service without my consent

 Ujwal Ganvir on Jul 27, 2016
Respected sir,
While surfing net, i got this sms, "hello! beauty fix service is now active on your number, as requested. this service is valid till 26-08-2016 and a 30 days rental of rs.90 has been deducted. your current balance post service activation is rs.22.06. to deactivate sms stop to or call 155223 (toll free)." i never knew what beauty fix service was all about. i didnt request for its activation.

Please refund me the deducted amount asap.
- mr. ujwal r. ganvir
Vodafone prepaid mob no. 7798543142...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone — Postpaid to prepaid connection

 tamalnita2011 on Jul 27, 2016
My no was a CUG no and as I have changed organisation so I want to convert this no to prepaid as I got a new connection from office..

I mailed 4 times to Vodafone corporate care about my concern and cleared my bill also...but Vodafone expects that for changing the no to prepaid I need to again submit photos documents and stand I n the que to get it converted..

I replied that I am not responsible for any bill generated after my billing cycle..as of now I have not received any reply mail from them o r any call from their side...

Regards
Tamal Bhattacharjee
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Misleading and harassment

 Aslam101 on Jul 27, 2016
Hello,

1. Mislead me to buy a new post-paid connection.
2. Harassment over the phone by customer service agent.
3. False promises for good network and no resolution.
4. Result, i lost my job because of the poor network.

I had issues with my service provider long back with regards to the network congestion. I called customer service many times but as usual, there was no solution but one statement "sir server down hai". One fine day i get a call from vodafone postpaid department offering me a new connection.

I agreed to that on one...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vodafone India — Number not deactivated in spite of repeated attempts

 Farhan Dalvi on Jul 27, 2016
My vodafone number was not deactivated inspite of three attempts made by me the first request was made in the month of february where i asked the executive to deactivate the number but the request was not followed properly, the second one was made in the month of june but wrong request was taken by the custumercare executive .I had to pay Rs4753 without even using the simcard since february !! They team leader gave me a call and misbehaved with me when i asked him for a proper explanation !!!...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — Service activated by vodafone

 Bhupendra8930 on Jul 26, 2016
Dear vodafone/service
We have a problem i m intract via calling mr. ashish n i discuss with regarding my additional charge 35/- cut of i don't know active serive suddenly. i m many small request for your customer executive "mr. ashish" but he don't get refund my money n he said that time i m not able out seniour executive (team leader) for taking someone issue.
I aggred...
If you don't refund my money you trust me i m working at "reliance jio"n i m activation officer
And your further information i will100% miss communacate your regular compney customer/break and convert...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — SMS blocked

 sureshachar on Jul 26, 2016
Hi this is suresh 9786960435 this is my vodafvodafone nunber am using this number for padt 7 years but suddenly my number was blocked from yesterday onwards. Now am unable to send sms this is very poor without any information they stopped... Am asked with customer care they said to register in trai am an not an marketer to regisregister in trau. Solve this as soon as possible am not send send any such marketing messages...
Complaint comments  Read comments Complaint category Mobile Handsets

Vodafone India — Over charging

 Binodbist24 on Jul 26, 2016
Dear sir,
I wish to draw your attention to the act of extortion by vodafone, from their post paid subscribers, in the form of temporary activation of roaming free services for short duration up to 30 days.
I am a vodafone post - paid customer vide mobile number 8879133317 and 9969610347. i requested for activation of roaming free service on these numbers in the month of may 2016 for a period of 30 days. i was confirmed by the customer care that the service has been activated and one time charges of rs.75/- as roaming promo rental for a period of 30 days will be charged in the bill...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Amount got debited in account

 dinesh Gurav on Jul 26, 2016
I have installed m-pesa on my mobile and made some transaction on 25/07/16 using my debited card linked to my icici saving account. very next day about 2:23 pm i got an message showing that "you have used your debit card linked to account number_ for a transaction of inr 2000.00 info. vin*vodafone-bi", but i did not made any such transactions. and also i did not get any call for asking details of my debit card, pin etc still amount is debited to my account. hot is it possible?....
Complaint comments  Read comments Complaint category Banks

Vodafone — Not changing my service from postpaid to prepaid

 Rohit Sharma Rattan on Jul 26, 2016
I want to change my service from Vodafone Postpaid to Prepaid. I am trying from many days at the service centre of Vodafone at Okhla phase 1. But customer care executives are refusing to change my service and wasting my time. I have been visiting there from last 2-3 days but they are taking no action. I am fed up from this. I want effective action aganst my complaint. My details are as below:

Sachin Singh (8447203692)
Address: C-36, Shiv Durga Vihar, Lakkarpur, Faridabad...
Complaint comments  Read comments Complaint category Telecommunications

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