Vodafone India Customer Care
Vodafone Essar Limited
Customer satisfaction rating: 9%
Submit a Complaint
13458
COMPLAINTS

Vodafone India Customer Care

Vodafone Essar Limited

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Address
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:
Phone:
161
94
+91 98 2009 8200
(24x7 Support)
122
68

Additional info
Store Locator

Help Center

F.A.Q.

Vodafone Customer Care Number:

111 (for Vodafone users)
Vodafone Toll-free Number for Complaint & Service:
198

Circle Head Office
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059

Vodafone Complaints
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai – 400059

View More Information...

Customer satisfaction rating
9%
Complaints
13458
Responses
3968
Resolved
210
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Vodafone India related photos (1252)

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Vodafone India Customer Care related pictures (1252)

Vodafone India Complaints & Reviews

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Vodafone India — Internet pack usage and billing

 deepthipanoli on May 31, 2016
I am using Vodafone No. 9582130297 for my internet usage. I had taken a plan of Rs.1500/- +stax for 8GB data for my data usage.As per the plan, if I use more than 8GB, the net connection will be slow but the bill amount will not exceed Rs.1500/-+stax. Since January Vodafone has been raising VERY HIGH amount of bill. I paid Rs.3905 on 28.01.2016, and again a sum of Rs.4652.77 has been debited through autopay option on 22.02.2016.I had lodged complaint with Core centre, the complaint No is -217181.4.2016 After this a guy called me from Vodafone and confirmed about my complaint. He said by mistake...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — Call barrier activated for my mobile number inspite of regular bill payment

 sarvanan79 on May 31, 2016
I am having a vodafone number 8754534292, Inspite of regular bill payment they have cut off my outgoing call service. Yesterday, somebody called from mobile number and stated that, My old number (9884148855) bill payment was outstanding, so they cut off this service. I have disabled the bill payment for this number today due to that. It was a year back, i bought a new sim from vodafone, but all i got was a used number, which i could not use it for LPG or any other registration as it was already registered and used by previous user. I started getting strange calls, i stated this to customer support,...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Activation of unsubscribed plans

 sohan sakure on May 31, 2016
In my mobile number 9823275414 racing sports pack has been activated without any request/consent from me and subsequent charges of Rs 35/day and Rs 20 has been deducted from my mobile balance. i have tried to complaint at customer care number but their number are not getting connected for over a day . I want my money to be refunded and the service to be deactivated as soon as possible.

Thank you...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Unbilled usage amounting to more than rs 33000 in just 2 days!! On my vodafone cellphone number

 rohitspawar on May 31, 2016
I had my number activated on an international roaming plan well in advance before i flew to usa on april 23rd 2016. I even have acknowledgment received on my cell phone that my international roaming was activated. I took my flight on april 23rd 2016. During stopover i just 2 mins conversation with my spouse checking my whereabouts. I never surfed any other websites, nor chatted nor checked my email on my cell phone through out my journey. After landing in usa i saw that my unbilled data usage amounting to more than rs 33000. I was in transit for 23 hours. And i was inside my flight for 19 out of...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone — Billing complaint and mental harassment

 Surjit Saggu on May 30, 2016
Vodafone has been mentally harassing me though I have made the payment to them. I have ported my no. from Mumbai to Delhi and have made payment of Rs.5345 on 10th May'16 and Rs.4144 on 15th May'16 against my no. 9820117123 They are not able to track the amount that is paid for which I also provided them with Transaction id and CC statement. I have written have been reminding every day to corporate.assist@vodafone.com, ap@trai.gov.in, vodafonecare.del@vodafone.com, vodafonecare.mum@vodafone.com, nodal.delhi@vodafone.com, appellate.delhi@vodafone.com, state.commission@yahoo.com, vodafonecustomer.connect1@vodafone.com...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Unauthorized deduction

 ohm patel on May 30, 2016
Sir,
Ome kind of tiny tv service has been activated on my mobile number 8469953231 which i have not activated. There must be some kind of misunderstanding. This sevice have deducted rs 77 from my balance.
I have complain it for refund of my rupees and my complaint id is 1947770530.
I want my balance back at any cost. Your customer executive have promised me to refund my balance....
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — Fraud call

 Ajay.k.p Rkz on May 30, 2016
Sir,
I received a call from the mobile number 8404860776 requesting me to give my atm details.I have got trapped as some amount of money is lost from my account.this number is reported as a fraud number by various social media communities.
I have filed a case in the police station.
Please provide me the needy information of this mobile number holder.
the fraud number is 8404860776....
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Vodafone India — Unethical behaviour - no refund of unprocessed payment

 Akky15 on May 30, 2016
I paid a sum of rupees 1347/- (Transaction number: fcmp4433428635) to vodafone india with credit card which they reported as successfully received.
However, my number was deactivated due to non-usage (I was out of india) and was in grace period.
The payment was not posted to account which vodafone confirmed but vodafone is not refunding the money.

I filed a complaint with vodafone (Ref. No. 1506653097) but they say they cannot refund the money.
When asked to recharge the same number they said they have recycled the number and cannot be recharged.

When...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Unavailability of mobile tower since the starting of towering system

 jafar8427 on May 30, 2016
Sir,
I, sk jafar ali, vill+p. O. - purbanowapara, p. S. - mongalkote, dist - burdwan, wb, pin -713147, on behalf of my village, beg to inform you that in my village there are lot's of problem to communicate with other through mobile because of bad condition of tower since the starting of mobile tower system.

So, please keep an to this matter & pls take necessary action that people can communicate with each other.

Thanking you.
Yours faithfully
Sk jafar ali...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone — Regarding cell tower in residential area

 haritha 2010 on May 30, 2016
This is regarding mobile tower in residential area.This mobile tower is very annoying and harmful and the radiation which is so dangerous it is exactly next to my home it creates a much noise which cause us irritated.
It is a humble request to you sir
Please remove the tower which is very dangerous.
Kindly do something
[Details of the mobile tower placed
H.No:48, street No:3
Reddy Colony,
Chandanagar,
Hyderabad,
Telengana]
Regards
Haritha...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Vodafone — Not activating my sim card

 ammymech on May 30, 2016
I have ported my no.In vodafone as a postpaid connection on 18th may 2016. After 2 days the outgoing and internet is deactivated.
After complaining to customer care they said your verification is not completed. When i provided all details then again they are not doing address verification. It has been 10 days while my outgoing and internet is barred. They are just saying 2 days 4 days but its not done.
Kindly take proper action regarding this problem....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone — Gamifive services

 rnd1962 on May 30, 2016
Yesterday (29th may 2016) i got the following message from vodafone stating that rs.75 was deducted for gamifive service.

"hello! Gamifive service is now active on your number, as requested. This service is valid till 04-05-2016 and a 15 days rental of rs.75 has been deducted. Your current balance post service activation is rs. Xx. X. To deactivate sms stop to or call 155223 (Toll free). To visit the site click http://gamifive. Mobivillage.In/siteasync"

I didn't subscribe for this service and it was activated automatically.

I have seend such complain...
Complaint comments  Read comments Complaint category Online Games

Vodafone India — Requested number disconnected but still bills continue

 Archana1178 on May 30, 2016
I have repeatedly informed vodafone to discontinue my number with relationship number 104767998.
I even paid my last outstanding bill of around 265 inr. After my call for disconnection. Obviously that was the last settlement bill to close the account. It was told to us that the number will be disconnected within 2 days.
After that, we were shocked to receive yet another bill for a small amount of around inr 82. We had to again call them and ask what was the bill for?? They said the number is still active and that they spoke to somebody and were informed for reactivation.
We...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Unwanted value added service and charges

 vijayakumarmgt@gmail.com on May 30, 2016
Hi Team

My Datacard number is 8939801241, I have taken 700 monthly plan for 5GB internet data alone, and first month I have chagred extra 150 for unwanted value added service, I complained and got waiver for that. I request, I dont want any Valued added service for my number,

Even after request I have charged extra 35 INR, I raised compliant and request for soultion. Customer care was so harse and no come back from them.

Next month they have disconnected without any prior notice. Now I need proper explaination and waiver to terminate my service by paying...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — Refusal to recharge mobile phone and/or provide costomer service.

 brown on May 30, 2016
Recently on 25-05-2016 the vodafone office in nanjangud refused to recharge my mobile for $250. I asked the vodafone woman for a $250 recharge but she refused to do the recharge for me, and furthermore, she would not give me the reason for not wanting to to do the recharging. Why? Note: i had two nanjangud police members with me waiting for me outside, so at that time i asked them to confronted the vodafone lady associate about her behaviour. They did so, she responded by referring me to another shop directly next door to complete the recharge. Why? Why am i being denied service? Is it because i...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — 147 rupee 3g data pack

 Aman bishan on May 30, 2016
147 3g data pack ka recharge karvaya tha jo 2 din k bad company ne sara net kat lia maine vodafone care mein iski 3 bar complain ki but mera net mujhe vapis nahi kiya gya fir mein vodafone store par b iski complain k liya gya but vha par b koi solution nahi nikala gaya islia mujhe complain krni pdi please jaldi se jaldi mera net mujhe vapis kiya jaye...
Complaint comments  Read comments Complaint category Internet Services

Vodafone — Vodafone + value added services got activated without my consent

 Rahul Babukuttan on May 30, 2016
I am using vodafone prepaid from last 5 years. Recently i took internet and in my browser settings all popups are blocked also. However when ever i use, internet, some value added services gets activated automatically without my knowledge. When i recieve sms of activation i realise and balance got deducted. This happened 5 times. When i call customer care they are not ready to take responsibility and telling it is a third party and so they dont have much information about this.

I sent many emails and most of the time will receive very delayed responses without proper resolution....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Extra bill amount/not allowing to port

 Raju Mahajan on May 30, 2016
Hi, i want to make a complaint against vodafone india mumbai about more bill amount and not allowing me to port the number.
As i paid my settled bill amount with vodafone person's help still my bill is not getting cleared vodafone is asking to pay more amount and not allowing to port my number. This is just getting complicated since last 3-4 months....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Fraudulent deduction of balance

 aarathii on May 29, 2016
Some random packs get activated without any pop up or notification. we suddenly get a message saying that a pack has been activated and balance has been deducted.We do not get back the balance even after deactivating the pack immediately.When contacted customer care says Vodafone is not responsible for this.How can they deduct the amount without even a pop up or a notification?They say they cannot provide any data as to how the pack got activated. This has happened to me three times.please restore balance atleast
after the so called service has been deactivated....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone — Unlimited data pack expires on the day of recharge

 ikrchandu on May 29, 2016
On May 29, 2016 i recharge my vodafone kolkata no (9051970935) with Rs 651/- using freecharge app which gives 3 GB 3G data for 28 days. After that a recharge Rs 42/- which gives 150 MB 3G data for 7 days using freecharge token just to check if it works. Now what i see after 150 MB my previous data plan which is of 651/- does not work.
I call customer care. They say 651/- is unlimited and 42/- is limited pack that is why it got expired. i did not understand why an unlimited pack could expire before 28 days. I asked the executive Mr. Abhijit Sharma to let me talk to his supervisor. But he...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

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