Vodafone India Customer Care
Vodafone Essar Ltd.
Customer satisfaction rating: 9%
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14180
COMPLAINTS

Vodafone India Customer Care

Vodafone Essar Ltd.

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Address
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:
Phone:
220
135
+91 98 2009 8200
(24x7 Support)
179
96

Additional info
Store Locator

Help Center

F.A.Q.

Vodafone Customer Care Number:

111 (for Vodafone users)
Vodafone Toll-free Number for Complaint & Service:
198

Circle Head Office
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059

Vodafone Complaints
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai – 400059

View More Information...

Customer satisfaction rating
9%
Complaints
14180
Pending
4035
Resolved
232
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Vodafone India related photos (1339)

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Vodafone India Customer Care related pictures (1339)

Vodafone India Complaints & Reviews

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Vodafone India — Not able to port vodafone number 9748172224 from gurgaon circle to kolkata circle

 Saumyo Mallick on Aug 29, 2016
Dear vodafone team,
With deep regret this mail is being sent. For last one month i am trying to port my vodafone number from delhi circle to kolkata circle, but for some strange reason still now this is not being done.
Your kolkata vodafone representative mr. Javed (9836064021) has told me in your system my number is showing of kolkata circle so number portability is not possible. Although as per below mail – there is no problem in porting.
I have provided all the necessary details for number port to mr. Javed on 5th august - but still this is not done.
Please let...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Call dropping, network issue, mnp, plan change,

 durgesh.kumar on Aug 29, 2016
Hi team,

I am 9045337778 vodafone customer. And i raised complaint regarding to a network issue on 23 july. Whenever i called to customer care i get new resolve date.

Many time i asked to change my plan but executive says your plan can not be change now, it will be change by next bill cycle.

This is third bill cycle but my plan is not changed yet. Your executive suggest me to take 574 plan but now they are saying they have never introduce 574 plan....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Unethical behavior, unnecessary data charges

 Manoji93 on Aug 29, 2016
For my vodafone number, they have charged 600 rs bill for current month.in which they have charged for data (422 rs). As per my 199 plan, the data pack is unlimited (500mb 3g and it will be throttled to 2g@64kbps speed). I just went to vodafone store to file a complaint. When i asked why i got this much amount. The agent replied that i have used 3g internet post consumption of 500mb 3g. Agent understood the meaning of throttling? His way talking is worst. I would like to file complaint on vodafone for this unethical behavior....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Misuse tower line by security guard in his home any time.

 hoo123 on Aug 29, 2016
We are the neighbours of mr. dhaneswar sahoo, security guard of your voda tower in ghasipura laxmibazar, there is no electric connection so your tower running through jenetor, but he use that line in his home everyday when the time of powercut in that area and sell kerosene to others in market price. so i request you sir please connect solar connection in your tower immediately . and out that corrupted security guard, we think security service is not needy for that tower. therefore, we request you to investigate it and take proper action immediately . yours faithfully villagers....
Complaint comments  Read comments Complaint category Business & Finances

Vodafone India — Deducting amount from talktime balance without any intimation

 26Anindya on Aug 29, 2016
I am a valued customer of vodafone india. Using 3g net service since long. Whenever i use the site, there are some 3rd party comes in pop up mode. I use to deactivate those. But suddenly on 24th & 27th of aug'2016, i have received 2 sms from the provider as "fab zone videos & loop digital games pack is now active, valid till 31/08 &11/09/16 respectively. They have deducted rs.80/- (Rs.35/- +45/-) from my available talk time. Also gave an option to deactivate" sms stop"or call 155223. Then i have tried to stop it and go to local vodafone outlet at" chandannagar, dist: hooghly (Wb). They have deactivated...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Regarding Internet data

 neeraj Chawla 1729 on Aug 28, 2016
I bought Internet pack of 3GB thru best offers available at myvodafone app for rs. 452/- dated 17.09.2016 but till date n time 2 GB credited . I had visited Vodafone store Delhi road near power house Rohtak dated 19th September it was attended by miss Ahuja she has acknowledged complaint but till time no solution. My mobile no. Is 9812903786. Thanks...
Complaint comments  Read comments Complaint category Internet Services

Vodafone India — Incorrect charges and unethical behaviour [Resolved]

 nnpndy on Aug 28, 2016
I have a post-paid mobile from Vodafone India in New Delhi. My mobile number is 9873470448. I purchased a pack of Rs 177.42 per month. I then bought one Internet pack on 5th Aug 2016 from Vodafone India website of Rs 250 for 1GB for one month. But, I did not receive any sms to confirm my purchase.

I then did a customer service chat with them and then told me that the pack I bought was for Red customers only and I am not a Red customer. The agent then asked me to buy another pack for Rs 299. I asked them to activate this for me.

I then started using the internet on my...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Number Barred since from 3 Days

 CA Vaibhav Maheshwari on Aug 27, 2016
My vodafone number 9887917980.

Number is barred since from 3 days,
I port my number from airtel to vodafone.
But now i realise it was very big mistake of mine.
I have port my number in jaipur city and tired for calling vodafone representatives but neither they pick up my call nor reply the status for unbarred the number.

Kindly help me at earliest please Because my number is registered in various bank's OTP,
others etc.
My alternate number is 7405100845....
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — I will need last 3 months incoming and outgoing call list.

 Jayakumarkavi on Aug 27, 2016
Hello Sir, I had deleted wrongly my incoming and outgoing calls list. Now, immediately I will need last three months incoming and outgoing calls numbers list details. My important business friends numbers were missing. Please help to me. Sir, I request you to kindly provide the call list details for me as soon as possible immediately. Kindly you will take my complaint immediately. Thanking you....
Complaint comments  Read comments Complaint category Other

Vodafone India — Fraud in Recharge [Resolved]

 kumar.akkhi on Aug 27, 2016
Hii, I am Akhilesh. Today I port my Number from rajsthan to Vodafone bihar.
When porting was done I get an sms from Vodafone including best offers for me..
I found an offer which was 1GB 2G internet data for 30Days in Rs. 98/-
I recharged with Rs.98/- but I get only 600MB. When a talk with Vodafone's Customer Executive he said, in 4 hours the rest MBs will Credit in my account but they still didn't credit rest Data so I call them again and they said that offer is not for me n suggest me to recharge again with Rs 98/-
* I have all snaps for proof!...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Mujhe is no. Se bahot call aati hai plz mujhe is no. Ka id name bata do no. Hai 9648720656

 anju1234567890 on Aug 27, 2016
9648720656 is no se mere no par bahot call aati hai plz mujhe is no. Ki id name bata dijiye.. Sir plz is no. Ki id keval id name hi bata dijiye is no se mere no par bahot gali vale massage bhi aate hai aur jab mai call karta hu to swith off kar lete hai vo log so plz mujhe is no ka id name bata do no. Hai 9648720656 vodafona ka nomber hai sir plz sir...
Complaint comments  Read comments Complaint category Online Dating Services

Vodafone India — After full payment regularly disturb over phone and personally

 borasrimonta on Aug 27, 2016
I had one Vodafone number 7578014161which was surrendered at your Vodafone Store, Opp Sanjibani Hospital, Jorhat, in May 2016 with full payment including adjustment of my security deposit. But I think that your office personal not done proper formality to close the account. Now every day disturb me through your another Jorhat office personal and several phone calls from various destinations. Therefore you are requested to replace the inefficient employee and not to disturb me in my busy schedule. After this complaint if your company unable to stop the disturbance I will be take legal step on this....
Complaint comments  Read comments Complaint category Other

Vodafone India — No tower in my area

 Sushant Vivek on Aug 27, 2016
Dear Team,

This is to inform that in the modern age of technology we are living in a very backward area where there is not even a single brands network is available people are talking about airtel open network but i don't trust these things in and just want you all to come to us and the survey once in my area and if there is any possibility setting network in my we really really in the need of this to be done so kindly help me out in this regard.

I myself is serving in vodafone sales to.

Please make the favour for us.

SUSHANT VIVEK
Complaint comments  Read comments Complaint category Society & Culture

Vodafone India — Over Charges above Credit Limit

 bajrangelectricals on Aug 27, 2016
This incident was happened in the current month. I was in china from 4th August'2016 to 13th August'2016,
I have a Vodafone Postpaid Connection with a credit limit of Rs. 30000/-(Thirty Thousand Only). I used the connection in international roaming as usual I do. I got the mail on 15th of August'2016, at 2:55 am, this is the usage information mail from Vodafone co.. In the mail co. mention my current credit limit of Rs.30000/- and the current usage of (billed + unbilled) Rs. 24024/-. A copy of picture of the mail is attached with this complaint. I am ready to pay the amount of Rs.24024/-....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Main account balance deduction

 arun k john on Aug 27, 2016
I am John km it's my Vodafone no +91 85 92 918613 . Already main times i have informed you through call my main balance deduction compliant . Whe i am opening my Moblie internet connection automatically activated in my number more subscription pack and taken a huge amount from account. Every times you are saying you will refund the amounts any way till now i did not get full refund . Now i have a only one way i want to take a other network opreater now i am also using one idea SIM its have no like this problem. If I have use any service or i requested for a service i mean if i am choosen for a service...
Complaint comments  Read comments Complaint category Internet Services

Vodafone India — Poor 4G speed in Bangalore with full signal

 goswamr on Aug 27, 2016
I recently bought a prepay sim to use internet. Suprisingly, the 4g speed is ranging in between 80-110Kbps. See the below screenshot. Also, do see that the signal is full and I live within the Bangalore city not outskirts. I am shocked to see that such a big company show false ads to promote their products. I was better with Tata 3g. Will switch back again to Docomo....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Vodafone Chennai abusive behaviour

 Manohar Amkem on Aug 26, 2016
Hi Sir,

In March 2016 I came to India from Germany for 3 weeks vacation. I have activated 5gb internet pack of 700 rs & a roaming pack of 75 rs through my vodafone app for my corporate postpaid sim. On march 27th i went back to germany. march month bill i got 1500 and i have paid it. in april month bill i got some 3000 which had 1800 as international roaming charges and 2 packs data & roaming still showing in my bill. The same happened in may bill. I have sent many mails to corp care but finally they gave only 300 waiver. There is no explanation on why they didnt send any reminder/notice...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — Poor Internet services mob 9811147889

 subodh chhatwal on Aug 26, 2016
Pls note I complaint to vodafoan customer care nodal office appllete authorities for last two and half years regularly they always informing me through telephone and through mail complaints resolve in two months and after two months same reply from the company when I ask for refund of all rental charged for 2/5 year then then no reply from their side.so refund all rental charged by company for 2.5 years....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone — Number blocked on pretext of TRAI

 Saahil Goel on Aug 26, 2016
Vodafone has arbitrarily blocked my number 989 99 702 48 with the reason that my number was used for telemarketing and I'm not registered as a telemarketer

But this is a personal number and I've had it for over 10 years! When I called customer care they said they can't help and I should write an email (to which I've got no response)

I'm stranded without my phone as I cannot bank, pay bills or do anything.

This is really infuriating and the lack of service and training that Vodafone's customer care execs have makes it worse....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone — Vulgar calls coming

 chianti saha on Aug 26, 2016
Vulgar calls coming from 8258918986 to my wife on 8981978716 from past four days. The data provided above is input search from net. He use to call my wife when I'm in office. Call comes around 8 am to 9 am in the morning. My wife is in fear on seeing unknown mobile number on the screen. I have called him at around 5 pm but he refused to talk to me.Please do the needful....
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

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