Vodafone India Customer Care
Vodafone Essar Limited
Customer satisfaction rating: 9%
Submit a Complaint
13904
COMPLAINTS

Vodafone India Customer Care

Vodafone Essar Limited

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Address
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:
Phone:
200
120
+91 98 2009 8200
(24x7 Support)
158
87

Additional info
Store Locator

Help Center

F.A.Q.

Vodafone Customer Care Number:

111 (for Vodafone users)
Vodafone Toll-free Number for Complaint & Service:
198

Circle Head Office
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059

Vodafone Complaints
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai – 400059

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Customer satisfaction rating
9%
Complaints
13904
Pending
4008
Resolved
223
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Vodafone India related photos (1307)

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Vodafone India Customer Care related pictures (1307)

Vodafone India Complaints & Reviews

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Vodafone — Discontinuance of Mobile SIM

 induanil on Jul 30, 2016
My wife own SIM no.9582237556 which was in operation till November, 2015. This SIM was been used by my daughter who is pursing he medical education abroad. Till the time she was in India, the SIM was used. Simultaneously, I was also recharging it on regular intervals.

Now, during her vacation she returned and tried to operate the SIM. But, it can not be used and a message was being communicated as:

'The Vodafone mobile no. you are trying have been switched off'.

On being contacted over customer care at no. 199, we were told that the no. has been closed...
Complaint comments  Read comments Complaint category Utility Services

Vodafone India — Mistakenly done recharge of other number

 vasu1231 on Jul 30, 2016
Dear Sir/Mam'm,

Today I was recharging my mobile through my paytm account ( 9650579439 ) but mistakenly I did recharge of some other number instead of mine.

Recharge Amount: 100

Wrong Number: 8095123049

Correct Number: 8095123046

Date: 30/07/2016

I will be very thankful to you if you recharge my mobile number ( 8095123046 ) with amount 100 and deduct from wrong number.
And If possible refund to my paytm accounnt ( 9650579439 )...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Illegal Tariff Plan changed

 Amit7777 on Jul 29, 2016
For the Vodafone number 9836140840(Kolkata circle). On 27th July I sent email writing "I want to change my plan to Sep 149 N CUG as per my own reference number 9836363377(Now they are under same CUG).But I want to keep intact current bill discount and my DATA benefit (750 MB+ throttle speed ). Please change it as immediate effect." On 28th July I was confirmed that the tariff will be changed according my request.
The request no 219718710 was taken according to that but after the changed now I found that the tariff is not changed as per my request. There is even no benefits like that of the...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone — Non activation of internet after recharging

 amitchow on Jul 29, 2016
I, Sri Amit Chowdhury have recharged the internet 2G Data Plan (unlimited)for Rs.196/- and accordingly received a massage today at 1 pm, showing as Rchrg of MRP Rs 196.0 on 29-jul-16 successful vide TRANSACTION ID KO 0046201713 but still now Ihave not received any activation massage, and as well as internet access.Therefore I want to know as to why the internet pack has not yet been activated and whether I have to go to higher authority for the same....
Complaint comments  Read comments Complaint category Internet Services

Vodafone India — Vodafone Complaint against saurav from mohali most nonsense person

 rakesh1600193 on Jul 29, 2016
This is my mobie no 9646465811, I just lodged a complaint for my extra charges on std nos, my tariff rate are 35 paise per minute for local and std for mobiles but they are cutting more than 1 rs per minute.I called to cutomer care no asked them about this they checked on their system and told me yes sir you are right and you are going to have callback from our senior in 30 minutes but i did not got a call for more than 1 hour.I called them again and this time saurav received a call and he said there is no complaint regarding this and told me that was not a STD and local, its showing null on our...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Fraud / cheating case

 kiran unique on Jul 29, 2016
As i took new connection from tata consultancy services representative and he informed that all billing cycle starts from 1st of every month, but it’s changed to 20th of every month and i spoke with customer care people they said visit to nearest vodafone center and change the billing cycle for your 2 mobile numbers. As stated i visited vodafone store in gulbarga and asked them to change the billing cycle for my numbers they said is not active on 5th july and we can able to change for number from 12th of every month (Sr 173627558). Today i visited vodafone store and enquirer about my billing cycle...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — Last call history for my lost mobile to trace

 pjkjagadesh on Jul 29, 2016
I lost my mobile on 28-july-2016 around 8.30 pm.
Can you share me last call made from my vodafone mobile number 9030945289.
After calling customer care they told last call was made to 97030*202. So request to share last call made and i can register fir in police station to trace my mobile.
It is dual sim mobile. Person who theft my mobile made call from my vodafone and bsnl sims. Vodafone customer care gave me 97030* and bsnl customer care gave me details of last call as 970*202. So i had total 8 letters with me. If you could me with those 2 numbers then it help me trace out...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone — Threatening emails and calls to pay bill which is damn incorrect

 Regal on Jul 29, 2016
Hello Team,

I had vodafone number 9873927341 with relationship number 143305448. And I had given this number to my uncle to use. And He is in age of 40's. Everything was fine till 6 months however after that they start sending me bill of 1000+ however the plan was just 149+ service tax. After asking and checking bills got to know they have activated different VAS services on my number which includes video watching charges and the fact is headset my uncle is using can't play video using Internet. Amazingly that phone can't even connect to Internet properly. It is basic feature phone...
Complaint comments  Read comments [1]Complaint category Telecommunications

Vodafone — Vodafone postpaid complaints

 chandanjha92 on Jul 28, 2016
Dear team,

I am vodafone postpaid customer from last 2 month my no. Is 8742992501, outgoing calls stopped between last 6 times and also 8742992501 still not working, i had sended credit increase message, but they have not responding, one day i had call to vodafone customer care and pick phone from customer care side mr. Vijendra kumar he is talking abused during discussion.

So please immediate action against vodafone.


Regards
Chandan jha
8742992501...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — Excess bill amount charged along with false activation of international roaming pack

 Payal6051 on Jul 28, 2016
I have been using vodafone postpaid connection from past 8 months. Every month i am made to pay more than 1500. Sometimes it's even 3000.In the month of june my bill was generated of rs 1600 despite of the rental plan of rs 375 with an additional false international roaming pack activated by their customer executive. My phone was not in use for around 10 days. I have been requesting the customer care to provide me with the call details and duration per call list which was made by number. Also they have denied the fact that the activation was falsely done from their end. Along with this my net pack...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — Vodafone

 rijo0987654 on Jul 28, 2016
This is regarding my vodafone connection 9916629388. This month i have been billed of data pack 1650 claiming that i have used data of 700 mb. I have spoken to da customer service of vodafone and clearly explained that i have not been getting alerts on crossing it beyond 400 and hence a refund was promised. After waiting for 5 days so far they informed me that a refund is not possible. This is really pathetic being a customer of vodafone for so many years thy bill me as they feel like. I spoke to their customer service agent imran who refused to transfer my call to a manager and also was so sarcastic...
Complaint comments  Read comments Complaint category Internet Services

Vodafone India — Scam with unethical behavior, lies

 U Neelkumar Gopikrishna on Jul 28, 2016
Im neelkumar mine nos 9820520043 vodafone postpaid customer
(airtel monsoon damaka postpaid offer for gharda chemicals ltd staff's at dombivali (rs 150/-) data free lifelong 1gb >2g unlimited 20kbs opportunity for other networks mnp only offer till 15th august
After ported i mine self called to gentle reminder for outstanding amount due followup 198 they transfer these call to retention dept.
* 14th july (retention dept mr. kiran told within 48 hrs he will active these
Plan (399) rs 100/- discount (200 min free local & std) he told me it will
Active within 48...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — More bill generated

 srinu.achanti on Jul 28, 2016
Dear Officer,

i would like to inform you that, i am facing network issue frequently and i have been complained but no solution so far . Just your guys will call on my mobile and they take some info and there after they will say that we will give solution asap.

For this month i have received the bill of 1250/- but i have not used, when i call to customer care they have answered me that if you wnt use we wnt bill it.. I agree but truly i am telling that i have not used it, how you are confident just because of your data, even i am also confident about that where i have...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — Faulty bill

 sarojji on Jul 28, 2016
I am using post paid plane of Rs 349/- with free internet plan for three months but from the first bill I am finding that I am receiving bill with internet charges. I always visiting your Kalyan Vodafone Gallery and every time I assured by you that the internet charges will be revert and wave off the internet charges and it will be adjusted in the next bill but I am sorry to say that till this last bill it is as usual, this time I got bill of Rs. 520/- so I again visit the Gallery and again meet with Mr. Vivek (Kalyan customer care executive) and take strong objection that either you rectify my...
Complaint comments  Read comments [1]Complaint category Telecommunications

Vodafone India — Vodafone billing fraud with postpaid connection holders

 ashokgarhwal on Jul 28, 2016
Vodafone billing fraud with postpaid connection holders!!

My name is raj and voda postpaid number 96 two zero 43836 eight. Just 2 days back i received a whooping bill of inr 1800 + for june-july bill.

I requested a roaming free plan for 2 months from may, which was not reverted back when i came back to bangalore, and fraud vodafone continued the same.' which resulted in this bill. They don't give a damn to consumer genuine concerns and demand money like goons and threaten to disconnect if not paid in full.

I have decided to expose these cheaters of telecom...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Deduction in balance

 brutan on Jul 28, 2016
While mobile data is on, Rs.13 is deducted from balance even at the time my balance was at Rs.1.5, now it shows -12. This is highly cheating..also you sent a message that Thank you for availing credit/data loan. without my concern & request how did you processed to debit in my balance and made me as debtor. This is repeatedly done by Vodafone hence i m going to quit from your service....
Complaint comments  Read comments [2]Complaint category Internet Services

Vodafone India — I want to get the name of a spam caller. This is matter of my relationship and i really need help : (Pls i beg

 kelvin pauly on Jul 27, 2016
Dear sir,
i've been goin through a difficult time lately . my girlfriend is have been receiving spam calls with absured content from the following vodafone number : 7034 915 051

i strongly believe its her ex b. who psycho by deed . we are a lot worried these days ...
if we could get to confirm who this smap caller is ..the we could actually act against this ..which is why i humbly request to you to consider my. and help us out . if there is any hurdles in finding just the name of the sim owner ... then please try to do a kind favour to us . it has now become a matter...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Deactivation of services

 pratik_g82 on Jul 27, 2016
I had moved from india to saudi arabia (on permanent job) in jan-16 and unknowingly the day i landed in foreign country i used vodafone services for few minutes, due to which bill generated was approximately inr 31, 000 /-. as the such a huge bill amount is always difficult for a common man to pay immediately, i paid the bill amount in full (actually i paid excess which called for re-imbursement of almost inr 2000/-) in may-16.

Immediately after paying the bill i informed vodafone to discontinue my services, on which they replied that i had paid excess amount and the same will be...
Complaint comments  Read comments [1]Complaint category Telecommunications

Vodafone India — Overbilling and worst service

 sukumardhule on Jul 27, 2016
The complaint is regarding the over billing of the my vodafone 9673059000 monthly bill period of 27-06-2013 to 27-07-2013. i would like to bring it to notice that i have been charged rs. 2241for 1 month even though my credit limit is 1300. my previous monthly bills ranges are from (rs 600 to rs 700) for merged account now am deactivated the merging account.

Why they r send bill like rs.2241/- i should have been intimated to the customer care team sorry sir there is no extra charges on ur bill u should pay the total amount what ever it is i have no problem to pay the amount but i need...
Complaint comments  Read comments Complaint category Other

Vodafone India — Customer care executive

 Nachiket Doshi on Jul 27, 2016
I had called customer care on date 27 july 2016 around 2.50 pm. My query was about my tariff plans which are active on my no. There was executive who was a a girl didn't told her name or id firstly she gave me wrong information about my plans then she kept on repeating her nu-sense her language was so ugly. She was taking information from someone else and were making me fool. When asked to transfer a call to seniors she kept my phone on hold for whole 5 min and my query was not answered at all. When talking to her i felt like i am talking to a illiterate arrogant person who has no culture. Is this...
Complaint comments  Read comments Complaint category Telecommunications

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