[Resolved] Vodafone India — Bad behavior from service and cheated reg friends & family plan

manojmanu1988

from Coimbatore, Tamil Nadu

Address:

Coimbatore, Tamil Nadu

I’m using Vodafone# [protected] from the year 2012 and I have added two numbers in friends and family plan. They have removed two numbers also from this option with out any prior information and I called compliant number (198) and spoke with two person who is from support team [Jeganathan & Hasim (2nt name not sure exact)] they given wrong information and behaved very badly.

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Dec 12, 2016

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Apr 07, 2014

Updated by manojmanu1988 I have made this call on Sunday (April 06, 2014) 11:30 PM IST.

Apr 07, 2014

Updated by manojmanu1988 Dear Gentleman,

I’m using Vodafone# [protected] from the year 2012 and I have
added two numbers in friends and family plan. They have removed two numbers
also from this option with out any prior information and I called compliant
number (198) and spoke with two person who is from support team [Jeganathan
& Hasim (I'm not sure about 2nt name)] they given wrong information and behaved
very badly.

I have made this call twice on Sunday (April 06, 2014) 11:30 PM IST.Please find below brief explanation reg their response;They
have removed these two numbers long back but I didn't notice, last week
I recharged with the amount of Rs.350.00 and it became Rs218.00 now
then I came to know they removed those two numbers from my friends and
family list with out any information. When I called Jeganathan &
Hasim they returning question on me that this issue happened because of I
didn't notice for past three months and behaved very badly. Also
Jeganathan given wrong information to me for escaping from this problem,
he said this scheme released only on Feb'13 how you able to use it from
last year. But i'm using this scheme from the year 2012. And they said
they can not transfer this call to any of their higher authority, they
will not response. This is the very bad way to get response
from such a famous telecommunication services, I will not suggest anyone
to go for this vodafone services.

Keep looking for to get positive response from you people.

Verified Support

Apr 09, 2014

Vodafone India Customer Care's response Hello Manoj,

We called you on the said number but there was no response. Please share the right time between 9 AM to 6 PM for us to get back to you since we need the Friends & Family deactivation number to process your request further.

Regards,
Vodafone.

Verified Support

Apr 11, 2014

Vodafone India Customer Care's response Hello Manoj,

We request you to provide the numbers of Friends and Family pack deactivation numbers for us to check and address the same at the earliest.

Regards,
Vodafone.

Verified Support

Apr 12, 2014

Vodafone India Customer Care's response Hi manojmanu1988

Thank you for speaking with us. We will get back to you with an update on F&F concern at the earliest.

Regards,
Vodafone.

Verified Support

Apr 16, 2014

Vodafone India Customer Care's response Hello Manoj,

We sincerely regret the inconvenience caused. We request you to share the F&F deactivation number details to proceed further. Also, kindly share the best time to reach you as there was no response when we called.

Regards,
Vodafone.