[Resolved]  Vodafone India — Balance Deduction

The amount of rs51.78 have been deducted from my number without any reason on 14 & 15 july 2014 and the customer care attendents are give my the stupid reason (that opened a paid website or you download a full song) but i am very sure i did't do any of this and i have the 3g data package also on my number. when i told them all my issue than said rudely that than u have to call within 24 hrs of deduction. and than after you again deducted my rs50 balance on 17 july but thankgod you refund it(and this tym also they give the same reason that open dash website that song...) if this is the issue than why did u refund this tym..

i am sorry to say that i am unhappy with your service
Kindly refund my rs51.78 balane which was deducted on 14&15 july 2014 . so that i can continue with your service ..

thanks
Nitin goel
alternate no. [protected]

Mere number se 75 rs kata giya. Jab maine iske bare me janna chaha tab exceutive ne alag alag ans diya. Mere ye sim aj he (24/07/14) chalu hua. Maine jab bola mai apke senior authority se bat karna chate hu tab ek ne bola customer senior authority se bat nehi kar sakte or ek ne bola senior authority avaliable nehi he. Mai kuch nehi sunna chate hu aplog mere number me jo activate hua usko deactivate karke aplog balance return dejia.

sir
Respectfully I Deepak bhuiya a customer of your network.My number was [protected].But i am very unhappy because today Rs 30 has been deduct from my account with out any cause . so I
request you please inquary my account and return money as soon as possible.

If any type service activateted please deactivateted this service.
If you are not return my money you must lost me.

My name is Ravi Shankar and my Vodafone mobile number is [protected]. Dated 5th august 2014 my balance get deducted Rs49 and Rs99 respectively. I haven't got any confirmation massage or call. I've spoken to one your customer service representative named Moumita via 198 complain help line she told me that my balance were deducted due to some kind of delights service but I haven't activated any kind of service or downloaded these kind of service and when asked her to refund my balance she hasn't taken my permission and without any information she transferred my call some kind of senior desk where my call get disconnected by it self. So I want my balance back because I haven't took any service and please see your CSA's behavioural concern as well ASAP.

Please see this concern and refund my balance back ASAP or else I have to go consumer court.

Thanks & Regards

Ravi shankar

[protected], [protected].

on july 30 i was deducted an amount of Rs.70 to 75 and i called customer care for help they said that it has been deducted due to Internet usage of downloading apps from net but i already have net pack and they keep on saying this ok i left this issue but still 2.5 of weeks passed still i am not able to connect to costumer care for other issues they have blocked my call, i tried in different vodafone number to reactivate my connection they told me to wait for 1 hour every time i connect to CC but the job has not done i am using this sim for 6 years now they made me think choosing another network..i need a proper reason for it, thankyou

my contact no is [protected]...I want to complaint again vodafone serivies last night Rs99 has been deducted for my delight service which is not activated from my end...so i want my balance refund as soon as possible

hello This is priya...My contact no is [protected]...on 11th sep 2014 Rs99 is deducted from my main balance...this is the 5th time they have deducted my balance and now they are not refunding it back... the balance ia deducted for some delight service which is not activated by my end...so i want u guys to help me to get my main balance back...asap. regards priya

Dear Sir,

On dated 5/10/2014 I got message from Vodafone for 90 rs deducted from my account and caller tune activated on my phone without any request from my side then I call on 198 at 18:09 on dated 5/10/2014 for complaint and I got very poor and bad response from the executive. His behavior was very rude and his answer was totally.
Again I call on next day 06/10/2014 at 08:01 am, Prabha Patel attended my call and she accepted my request for return my balance and deactivated the service which I don’t want. She committed me that your deducted balance will credit in your account next 24 hours but after 24 hours I didn’t get any balance in my account so I again call on 198 next day 07/10/2014 at 09:30 am and executive committed me that your balance will credit in your account in next 10 minutes surly but no luck.
Again I call on 198 same day at 14:29 same answer repeated by executive that your balance will credit in your account in next 10 minutes surly but again nothing happened again I call on same day at 17:27, executive told me all seniors are busy we will call you but no call received from your side.
Service deactivated immediately but balance not credited till date after more than 48 hours.
So yesterday I call on +[protected] and Mr. Jayanti has received my call and he talked with good manner and he logged my complain (docate no : [protected]) and he told me we will return the balance in next 48 hours.
Till no action taken from their side.
Please do the needful.

Dear Sir,

On dated 5/10/2014 I got message from Vodafone mobile Number : [protected] for 90 rs deducted from my account and caller tune activated on my phone without any request from my side then I call on 198 at 18:09 on dated 5/10/2014 for complaint and I got very poor and bad response from the executive. His behavior was very rude and his answer was totally.
Again I call on next day 06/10/2014 at 08:01 am, Prabha Patel attended my call and she accepted my request for return my balance and deactivated the service which I don’t want. She committed me that your deducted balance will credit in your account next 24 hours but after 24 hours I didn’t get any balance in my account so I again call on 198 next day 07/10/2014 at 09:30 am and executive committed me that your balance will credit in your account in next 10 minutes surly but no luck.
Again I call on 198 same day at 14:29 same answer repeated by executive that your balance will credit in your account in next 10 minutes surly but again nothing happened again I call on same day at 17:27, executive told me all seniors are busy we will call you but no call received from your side.
Service deactivated immediately but balance not credited till date after more than 48 hours.
So yesterday I call on +[protected] and Mr. Jayanti has received my call and he talked with good manner and he logged my complain (docate no : [protected]) and he told me we will return the balance in next 48 hours.
Till no action taken from their side.
Please do the needful.

Dear Sir,
On dated 5/10/2014 I got message from Vodafone for 90 rs deducted from my account and caller tune activated on my phone without any request from my side then I call on 198 at 18:09 on dated 5/10/2014 for complaint and I got very poor and bad response from the executive. His behavior was very rude and his answer was totally.
Again I call on next day 06/10/2014 at 08:01 am, Prabha Patel attended my call and she accepted my request for return my balance and deactivated the service which I don’t want. She committed me that your deducted balance will credit in your account next 24 hours but after 24 hours I didn’t get any balance in my account so I again call on 198 next day 07/10/2014 at 09:30 am and executive committed me that your balance will credit in your account in next 10 minutes surly but no luck.
Again I call on 198 same day at 14:29 same answer repeated by executive that your balance will credit in your account in next 10 minutes surly but again nothing happened again I call on same day at 17:27, executive told me all seniors are busy we will call you but no call received from your side.
Service deactivated immediately but balance not credited till date after more than 48 hours.
So day after yesterday I call on +[protected] and Mr. Jayanti has received my call and he talked with good manner and he logged my complain (docate no : [protected]) and he told me we will return the balance in next 48 hours.
Till no action taken from their side.
Please do the needful.

Waiting for the resolution.

My mobile number is [protected]. This email is regarding wrong deduction from my Vodafone account.
My last recharge was Rupees135 on[protected]. I have been charged for Rupees99
and Rupees 3 for some type of service which I have not used. I have have
not clicked any type of link or anything else, this deduction is totally
. I thought that Vodafone is reputed company not a thief and I
am very old customer.

Vodafone me [protected] is number se 50 rupya kat liya gya aur wapas nahi kar raha hai aapse recuest hai Plz balance waps kara dijye

I am using Vodaphone connection with mob. no [protected]. Last 23rd oct. 2014 and 27th oct. 2014 my balance was deducted by service providers 30/- and 49/- total 79/- (seventy nine rs.) When i talk with representive they didn't give any good responce and transffered my call to some other compurised extenstion. They didn't give me good responce. Please help me to get my balance back.

Regards

Mukesh Kumar
Mob. [protected]

my vodafone num-[protected] rs. 230 deduct from my balance withaut any notice why??? and no register my complats. no recive my call

Rs 49 - DNLD-D2C_NDTV_VALUEPK_49_NDTV

Rs 49 : DNLD-DWAP_WAL_0049_PPU_FUT00130

Above two services have deducted total 98 Rs from my account. I have never activated any such services and have never downloaded any paid content.

I tried reaching ur customer helpline but wasn't given a favourable reply.

This is insane how u guys r eating up customer`s money. Seeing the bad service Vodafone is providing, I plan to move to Airtel.

My phone is - [protected]

None

My Vodafone number: [protected]

From last couple of days Vodafone and its executives have been bothering me a lot. First they deducted my 3G data and main balance. When i reported this, they gave me Rs.57 refund, inspite of deducting Rs.110/- Then today they have deducted the whole balance and its showing zero available balance. Nobody have contacted me from Vodafone since i have reported this issue. Its happening on a daily basis. They are charging me heavily on a daily basis. I tried contacting their senior and nodal officers as well but got very rude response.

pls help.

I am a consumer of your network. In the last 5-6 days, there is a deduction of approx Rs. 50 for some service (i dont know, i am using one simplest mobile of Nokia 110), I have not using any services except phone call and message. I have tried to make one complain over phone but customer care executive says there is some technical problems in
registering complain regarding balance deduction. I want to deactivate the service which i am not using at all. I shall be most thankful if you could kindly refund my money. Therefore, it is request to do the needful in this regard at the earliest.

After 10 Dec 2014, i came to know from customer care, that there is some 49-MYDALA (what is this and what to do with this service) is not having any idea and not used at all. Even using that 49-MYDALA service is not possible with my Nokia 110 model mobile.
J Datta
[protected]

I m Narider Singh .my number is [protected].on 17 dec my balance deducted with 99 .rs. without any information . When I contact with customercare they told u download a game ..what honestly I dont download any game ..u think sir If I want download a game I download it from play store why I download a paybl game .
I want to tell one thing more when I have more than 150 .200 rs in my connection you deduct my blance always with any reason..
I want my money back .otherwise I change my conection in any other network. You always cheat me .I alredy submit my complaint in your customer care and my complaint numbr is [protected].I hope u refund my balance in short time ...thnx