[Resolved]  Vodafone India — Biggest fraud ever - rs. 54000 bill cheated.

Address:	Mumbai City, Maharashtra, 400013
Website:	www.vodafone.in/help-support/vodafone-offices-mumbai

Docket no:[protected],[protected]

I received a bill of rs. 54531.76/- despite the international roaming was active on my phone.
I filed a complaint and i got no response from the appellate authority for 2 months.
The customer service first claimed that the international roaming pack was active and i was not using their partner network hence the bill shoot up to rs. 54531.76/-
The services were barred.

Later, i got a call from their collections team and they mentioned that the international roaming pack itself was not active. clearly they are contradicting their own statements.
Their collections team offered me a discount of rs. 21000/- on the overall bill and they asked me to visit vodafone store to settle the case.

I visited vodafone store and the manager asked me to pay the overall outstanding in order to start the services and the rs. 21000/- discount will be reversed and adjusted in the future bills.

After paying the rs.54000/- mobile bill, vodafone now claims that they asked me to pay only rs 33000/- and they cannot reverse the bill now.

How ridiculous this can get.

While i was sitting at the vodafone store, the store manager showed me all the history of the conversation i had with vodafone and the discount of rs. 21000/- is clearly mentioned. i had personally seen their documents.

How can they deny now? stating that i should not had paid the whole amount

This is called cheating. i will now drag them to court.