[Resolved]  Vodafone India — Bill amount doubled by charging every call/message twice

Address:

Pune, Maharashtra, 411057

Actual Bill period Charged:[protected] to[protected] Bill period mentioned in itemized Bill:[protected] to[protected] Actual Bill Amount: 3485.32 Every Call/Message during the period 1st September, 2015 to 30th September, 2015 has been charged double times when checked in Itemized bill. When called their customer care nos.: 198 &199 for two days 26th & 27th October, 2015, received no help as every time I called they responded saying system is slow or servers are down and they asked me to drop a mail and raise a complaint with their nodal office. When I dropped a mail to their nodal office at email id: nodal.[protected]@vodafone.com (Mail conversation Attached), they responded back saying there was no discrepancy in the charges and they were as per the consumption. I then called their nodal office at contact given: [protected], to point out the "discrepancy" where they had charged me twice for every call/message incoming & outgoing & roaming, they said they had a problem on their side. When questioned why was I replied saying there is no discrepancy, the only response I received was, "We are not aware, we will forward this to the next department." They mentioned they will check with their systems and get back in some time but even after an hour did not receive a call back. So I called them and asked again what was the status and they replied "We are still checking." The due date was 1st November 2015, and yet they were not able to provide a solution However, they stopped my outgoing calls and internet connection. When I called and shouted at them for doing so, the operator on the other end very cooly replied, your services will restart in 4 hours. 4 hours??? for a mistake on Vodafone's end? Why do I suffer? I had ported my Number from Airtel to Vodafone for convenient charges services, and now I highly regret it. The worst part was there was a glitch in their generated bill and they replied back say "No Discrepancy". That is how the complaints are resolved.