[Resolved]  Vodafone India — bill, credit limit and false commitment

Address:

New Delhi, Delhi

hi, No one really care about customer complaint. The vodafone leader only know how to cheat people. Big commitment low delivery. Please change your marketing quote as "Happy to frustrate you!!" my bill always exceed to my credit limit with a big margin, some time double. The purpose of credit limit, which i understand is to control usage. While checking with your four different representative I got all different answer. Some says- (1)it is your calling limit. (2) its combination of both your internet + calling usage. (3) its you calling+internet+datadownload usage. it seems answer got manipulated just to confuse and not to resolve. Even if i check my usage, i never had clear information. The only msgs without any delay is payment reminder. Your bill summary never had details at site visited details. my yesterday experience, i visited at distric centre branch, janakpuri and when staff was not able to answer my querry and only narrating the bill, i asked to call manager but only got response manager is not available. its not only me but Manny people having lots of people and not getting their querry resolved.