[Resolved]  Vodafone India — Bill For a Canceled Phone Number

Welcome to Vodafone Chat !Thank you for your patience, a Vodafone Service Desk Agent is now available.{Rakesh}hi{Aarav}Good Afternoon! I am Aarav. How may I help you? {Rakesh}I have called the vodafone customer care of kerla at 12.00pm{Aarav}okay Sir.{Rakesh}somebody heard my complaint and said she is transfering the call to the specific segment head and i am still on hold for the last 25min{Aarav}Sorry for the inconvenience caused to you. {Aarav}I can definitely help you with that{Aarav}Are you inquiring for the same number: [protected]? {Rakesh}I was using a vodafone connection no [protected]{Rakesh}Requested to cancel the connection in the month of June{Aarav}Okay Sir.{Rakesh}paid 1914 for 0 usage{Aarav}Sorry for the inconvenience caused to you. {Aarav}Shall I take a request to deactivate the number?{Rakesh}I have send the request to cancel from june onwards{Aarav}Yes Sir.{Rakesh}I am shocked to know that the number is still actine and it is gererating bill in my name{Aarav}For the privacy of your account, I need to ask you a few questions, before I proceed. May I know Your Date of Birth ( Date/Month/Year ) and Email Address/Alternate contact number registered with us?{Rakesh}14/05/1983{Rakesh}[protected]@gmail.com{Aarav}Thank you for the information. {Aarav}Sir, in june there was a request to suspend the number.{Rakesh}yes{Rakesh}Have you suspended?{Rakesh}I am getting bills {Aarav}No Sir.{Rakesh}Hi, I was using a vodafone connection with the no [protected] for last 2 and half years. I lost the sim and phone in the month of June 2014 while travelling in Hyderabad. I requested Vodafone stores in Cunningham Road, Bangalore to deactivate the number in the month of June and they said they are helpless as the number is from Kerala. I contacted Vodafone Customer care number and requested for a deactivation and cancelation of the number. After that I received a bill for 1900 with 0 usage and was deducted from my account. I contacted the Vodafone care again and they said it will not happen again. After that everymonth I am getting vodafone bill and my alternate number which was given when i took the connection is getting continuous calls for bill payment. When ever I am clling the customer care for solving this issue, they will transfer the call to somebody who never pick up the call. Please help{Aarav}Okay Sir.{Rakesh}What is the help you can do on this{Aarav}Sir, you want to deactivate the number right?{Rakesh}yes{Rakesh}I will not pay anything which i have not used{Aarav}Shall I raise a request for it>{Aarav}Then our team will call you.{Rakesh}call my number [protected]{Aarav}Sir, I will mention this number in the request.{Rakesh}please send a mail to con firm that you have received my complaint{Aarav}Sorry Sir?{Rakesh}Y?{Rakesh}If i contact the customer care again, they will tell that ithey dont know{Aarav}Sir, that is what I am saying, I can raise a request for deactivation.{Aarav}Please confirm if you are online? {Rakesh}the person i have contacted in june to cancel the connection also told the same thing{Rakesh}you are saying it is still cont deactivated?{Aarav}Sir, this time your number will be surely deactivated.{Rakesh}please do that{Rakesh}how will i know tat?{Aarav}Okay Sir