Vodafone India — Bill Issue

Address:	411057
Website:	www.vodafone.in

Hi Team, Its been a pathetic experience with the Vodafone services. Since last few months I have logged many complaints but non of them were handled properly. I want to share my experience that I have been subjected to. I had raised multiple complaints regarding my last month Bill amounting to Rs 1164.63/-, refer to the below complaint nos. [protected] dated 26/11/2015 [protected] dated 25/11/2015 [protected] dated 21/11/2015 And every time I received a message that "we are unable to reach you on your mobile no.". It is quite impossible as I never switch off my mobile, and there is no network issue at my office. Hence anyone can guess why they are not able to contact me as they aren't even trying to. Meanwhile for the past few day I have been receiving calls telling me to pay off my bills as my unbilled amount is going to reach Credit Limit. Coming back to the actual issue:- My Vodafone number has 'Roam like home facility' since last three and half years, and suddenly I found out that it was deactivated one and half months back. And when I inquired about it customer care executive told me that it was deactivated when I asked for Rs 75/- roaming pack activation. Just to inform you that before I requested for Rs 75/- roaming pack, i had confirmed this with your executive, and he told me when yo will be back to Pune you will have your current tariff plans. But as you can see I still have roaming charges in my bill. I haven't received any clarification on the extra charges and neither your executives are able to explain me the reasons. I had been facing similar issue since last three months. As I can't find any answers to my complaints, I had to write to you in this way. I am planning to take this matter to highest level possible, would definitely try for other means of complaints including raising this issue in consumer court and social media. A very frustrated Customer.