Vodafone India — Bill Payment

My circle is Nagpur (Maharashtra). It is really really sad to say that the customer service at the My Vodafone Store as well as the small DSA's or franchisees is pathetic.
First of all i think that the payment of a mobile bill (from the customer's point) and the acceptance of a bill (from the Company's point) is a dual responsibility/duty. But it is really shocking to see that the CCE's at the Vodafone Store as well as at the DSA's/Franchisees are the least concerned when a customer walks in for payment of his mobile bill. * out of 10 times the automated bill payment koisk is out of order at the Vodafone store. The customer then has to go to the CCE for making the payment (and there is no concept of TAT -Turn Around Time) here. The CCE will as per his/her covenience accept the cash/cheque.
It is because of this utterly unprofessional behavior at the Vodafone store here in Nagpur(Bajaj Nagar) that i decided to go to the DSA's / Franchisee outlet situated at Dharampeth/Gokulpeth Market opposite Kumar Bakery. My bill amount was Rs. 641/-. As is the case in 10 out of 10 times, neither place has enough change with them (at any given time). So i asked the CCE at the DSA/Franchisee to deduct a amount of Rs.630/-. I gave the CCE Rs. 1030/- at which point she very rudely and bluntly told me to get change as they did not have change.
Now,
1) it is the customer's sole responsibility to pay the bill?
2). Does Vodafone provide any kind of training to these CCE's/Store Personnel in how to deal with customers?
3) From the above incident it seems Vodafone is least bothered about bill payments (and ultimately will harass the customers if the bill remains unpaid OR else the customer has to take the pains to tender the exact cash amount in change if at all HE WANTS HIS BILL TO BE PAID).
This is really a shocking experience for me.

I already paid my vodaphone bill on 11th June but my payment is still not updated, I got a msg also that your bill payment has confirmed but I am continuously following up and filed complaint to vodaphone customer care and vodaphone care also, plz do the needful otherwise I will file a complaint against you in Consumer Court this is a final warning

I had paid 600 rs on dated 30.6.15 at Vodafone store .I got receipt of payment .but my service is not activated .I had registered a complain at your customer care centre .but nobody had given me proper answer .I had again visited the Vodafone store on 2.07.15 for payment of my bill.he answer me that he had not balance for payment of bill.then how he is doing his business and who is responcible for my harrasment .I want to get answer in written.