[Resolved]  Vodafone India — billing

Address:Bangalore, Karnataka

Hi Team, Writing this mail in utmost frustration. 1st Issue, I Vijay Kumar S a customer with Vodafone for the last 10 Years have been noticing that i am being charged for the so called transactions which i have not done or authorized. I have been charged 247 rupees for the same. If i have to purchase an app/service i would use my credit card/debit card who are you guys to charge me for the same, I am frustrated & shocked with Vodafone using these cheaper tactics to loot money from customers by partnering with online fraud sites. We subscribe for internet packs for accessing sites required while browsing off late we get some pop ups asking if you want to enable service we click no or close it straight away and get a message stating so much amount is charged. I want the complete refund of 247 rupees. And the same will be taken care legally.Today i got an sms from "my dala" stataing 99rs will be charged & credited as points which i have never bought & will not be paid. Stop partnering with fraud sites & looting money.2nd Issue, I have been on 199 monthly rental and all of a sudden i see a change in the traiff plan rental to 249, which was never informed through any communication media, I as a customer had to be informed and taken approval as per the policy so need a refund and take this is a final warning. 3rd Issue, Hire some professional & customer oriented people in vodafone stores, they dont listen to what the problem is about, behave unruly & unprofessional. Rajajinagar store has some people who are not fit to be in their jobs.So in total i need 100 + 247 and possible 99 i got the sms today to be refunded asap. Note : Vodafone is stooping to a very low tactics to loot money.I will not be paying any charges towards downloads which i have not approved.Be ready to face some legal action ill be initiating against you. Regards, Vijay-- [protected]@gmail.com Phone # [protected]
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Aug 14, 2020
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
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Comments

No action taken...shows the kind of interest towards their own customers.
I found irregularities in September month bill for my postpaid no [protected]. Some ISD call charges has been added which I didnt made and also blackberry services charges have been imposed on my bill which i didnt ordered. I complained against this but instead of rectifying my bill vodafone blocked my outgoing services for the last 15 days.
I had paid vodafone bill of Rs.262.65 for my postpaid number: [protected] on 19 jan 2015
Ref:[protected]. The amount got deducted but it showed that the transaction was not successful. so again i paid the bill on 21 jan 2015
Ref:[protected]

As i had paid the bill twice, please let me know if the extra amount paid would be adjusted or would be refunded.
Hello sir
I was using v, postpaid number from last 1year [protected] my plan 149+250=399 per month 3G data pack activated

First, please keep some professional customer care executives(CCE).

Today I call Your V, Customer care tree time 5:Pm then 5:10Pm n 5:20Pm so log waiting calls disctive not good response also
This is very unprofessional behaviour...
Customer care saying Me
Now 899
Without inform me
I complained and requested them not Given me for RED plan ok

I want my same plan ok
Your CCE quality is degrading day by day. They do not know how to speak and the only thing they know is arguing. Please provide quality training and people at customer touch points.

Amar Singh Bisht
I m working Government o[censored]ttarakhand

Protocol officer high court Uttarakhand
when there is no call, no mail or no sms, what is session cost ? there is regular deductions against session cost which my billing will confirm. This is a pre-paid no service of Vodafone and I am using a Samsung Galaxy Neo III handset. My no is [protected]. since yesterday, the 01st June, it happened twice and the message also said "call duration 0.00" min/sec, but "session cost" on some MB consumed was deducted.

Pls advice if I should stop using the no or change service provider. Because, at the moment I am not using the no since yesterday.
R/sir My vodafone nos are [protected] & [protected]. As I was to fly to USA on 11/3/15 ; I went to vodafon gallery on Sinhgad Rd Pune to pay dues & keep nos in safe custody for 6 months.The staff told me dues/outstanding amt RS 400/- & safe custody charges Rs600/- On payment of amt (, total Rs1000/- thru SBI credit Card) as above my nos were deactivated within one hr . To my surprise voda raised bill as on 25/3/15 ie regular monthly bill dt and thereafter sending me reminders to pay it with penal amt .1st thing voda can not raise bill as on 25/3/15 when I had paid all dues as on 11/3 with safe custody charges'.So I sent them n number of mails clarifying it.In reply to it voda claimed that on 11/3 they received on Rs700/- which is just impossible.It means my amount is adjusted to some other account. Despite my submitting copy of credit card statement, voda is not ready to accept it/reconcile or adjust amt paid by me and take back false bill.I request your goodself to take up d matter with voda to account for Rs 1000/-paid by me & take back/withdraw d false bill and release my numbers under portebility to BSNL as with such mismanagement I do not want to continue with Voda on my return to India on 6 Jul.

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