[Resolved]  Vodafone India — Billing cycle was not explained properly and very rude and unprofessional staff

Address:New Delhi, Delhi

I had purchased dongal on 25th july 2014 from vodafone store tilak nagar.I had taken a plan of 650 Rs for 3 months and 3 gb a month free. i was told by the associate that i can get the plan changed on 25th October to a 1 gb plan. i visited the store today on 25th oct and the store emoloyees are so rude. i approached Saurabh the associate and he was really unprofessional and rude how can vodafone recruit such people who are not ready to help. I was told that my monthly cycle starts from 19th of the month so i have to pay the amount 650 for the next month again. This is absoultely fraud and cheting done by the staff why was i not informed about the billing tcycle correctly when the agent came for verification also did not inform about the billing cycle. No written details were provided and the information which was given to me was wrong. The store manager is not ready to look into the manager and help. Jyothsna the store manager was rude and unprofessional realy vodafone india u need upgrade your human resources who recruit people like this because of which we have to suffer. i asked i[censored] cant handle can i speak to the zonal manager she said he cant come and meet you i said ok can i speak to him on phone she refused again she said phone is not allowed so who shoud i speak to if the store manager is incompitent. should i directly speak to the owner of vodafone if your managers cant talk to me i really need an explanation for that. i wamted to make a police complaint for the fraud which the store did with me but i am just waiting reply from a person who can actually senior and look into the matter. looking forward for your response very dissaponted and had a very bad experince with vodafone please teach manner to the staff and their behavior towards the clients. My dongal number is [protected] and my email address is [protected]@gmail.com... looking forward for a reply from a senior person who can actually look into the matter
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Vodafone India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    27106
    Pending
    0
    Resolved
    9560
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all Vodafone India contact information