Vodafone India — Billing done not as promised on promotional offer , DND service activation , and Complaints are not registered even after calling 198

Address:Bangalore, Karnataka

I hadComplaints regarding 3 things. (Number [protected]) <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> 1. The3G pack of 250 rs, when giving the promotion for this 2 months back, I wasinformed its for two months ( July and august 2014 ), but the august monthbill indicated its reduced rate is been removed and I have to pay 250 Fullamount where I have promised 150 per month. 2. TheDo not Disturb service has been requested by my side on July 20 th, I was informed it will getactivated within 7 days, I reconfirmed the same on 27th and when Istarted getting unwanted calls and sms again, I have complained about the sameand I was complaining all day from 28 to 4th Sept. Yesterday I got call from theVodafone support saying the issue has been looked into. But Today when I checked thestatus of the issue, I was informed the DND service is not activated / therequest is not registered in my number. - As I already described, I had requested for theDND on 20th July, by sending START 0 to 1909. And I had reconfirmedmultiple times to make sure its progressing. - Where did I missed in the process of activatingthe DND service. o TheCustomer care has informed me of the status as “THE DND IS NOT ACTIVATED” in myaccount. WTH ?? o Whymy request get “NOT ACTIVATED” o IfI have finished all process to star DND why it is not communicated to me by thecustomer care even after calling multiple times ..?? 3. TheCustomer care Executive I spoken today – “Rahul Nadugeri” was unwilling to takecomplaint against the same … ?? – if you are not going to take complaints, why198 service centre is kept ? a. This guy is not ready to listen to what customeris saying and not willing to file a complaint for which I have called, andasking me to goto Vodafone care personally . Then why he is getting salary ?? This is not the kind of Support, not at least the service Iexpected from Vodafone. I want explanation for why I was communicated of a promotionfor 2 months when its for only 1 month ? I want explanation why my DND request was rejected and I wasinformed in such late time.? I want to ask if your 198 complaint number is not ready toaccept and register complaints why is it for ? -- After this complaint, i got a mail from the customer care saying they will look into and get back within 24 hours, that is long past and no contact. -- After that i sent one more mail, Are you not checking details ..? I was given the 155 offer only for 1 month … in which 2 bills have you given my 155 promotional offer ..? You can check the 3 months bill of my number, June 2014, July2014, August 2014, ( Hope Your Data Base is having those ). And I am still receiving the Unwanted SMS fromnumbers (telemarketing / any other) then how is DND activated ..?? Regardingthose some of numbers, I have already given complaints ( I believe thatcomplaint is not registered as im seeing your customer care is doing reallycheap job of just not reporting any complaints). And one more thing, Is Your SLA is to reply tocustomer queries by this late ..? afterrechecking of your response thrice ?? whyis mail not replied to my last mail sent checking where is your response ..?? I raised complaints from 21st July, and today iamreceiving first response.. !!! Hope This gets resolved within my billing due date, Otherwise, I believe I also not am not obliged to pay thebill on time, and in that case you have zero rights to charge me for late Billpayments. -- Still no response on these.. -- I am switching the operator.
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