Vodafone India — Cancellation o[censored]nauthorized Mobile Charges Rs.971/- from the bill Dec14 of Vodafone Postpaid connection No [protected]

Address:

Vadodara, Gujarat

Respected Sir / Madam, I would like to inform you that I have Vodafone postpaid mobile connection number # [protected] for more than 3 years under the plan A537 of monthly rental Rs.99+ S.Tax without opting ISD call facility from my end. However, the bill of the above-mentioned mobile connection was raised for Dec14 about 1094/- which is extremely higher than regular monthly average bill around Rs.125/- per month which can be checked from the inception / activation of the said connection. I shocked when I heard such huge amount o[censored]nauthorized charges levied in the said bill of my above-referred vodafone post paid connection # [protected] and had inquired with Vodafone branch office at Mandvi, Vadodara and got information that these charges was due to ISD call sent and revert on this number which was totally out of knowledge of me. Thus, Unknown ISD call is diverted on this number and charges are applied against revert call on that ISD number without knowledge of customer is totally unethical and illegal practice of such branded communication company as the said connection is opted by me since 3+ years without extending ISD facility from my end especially usage of incoming call at home under CUG connection scheme A537 extended to corporate client Alembic Pharamceuticals Ltd. First, for such unauthorized ISD charges, I have registered complain with Vodafone branch office at Mandvi, Vadodara vide complain number # 89995930 dated 12/01/15. Secondly, I have brought about such unauthorized ISD charges levied to my said vodafone account in notice of your vodafone representatives dealing with us i.e. corporate client. Third, I have made complain to corporate.[protected]@vodafone.com also. But, the confirmation of cancellation of such unauthorized charges Rs. 971/- is still not received by message / phone on my said connection. Hence, I seriously request you to take action to cancel such unauthorized charges Rs.971/- out of total bill of Rs.1094/-. Also, note the difference amount of Rs.123/- is being paid vide receipt # GUJ94C150112_9702279 on 12/01/15 according to average regular monthly bill over this connection. I hope that you will certainly consider this my this genuine request and cooperate by waiving this unacceptable billing amount Rs. 971/- in my said connection # [protected]. Your corrective and prompt action for the same is highly appreciated. Regards, Alpesh Shah Corporate Customer M # [protected]