Vodafone India — Cheating in plans and unethical behavior

Address:

Mumbai City, Maharashtra, 400010

I am a vodafone customer for the past 7 years and I got an offer to convert my prepaid plan to postpaid.. I was offered 900 mins free, roaming in maharashtra, mumbai and goa, 1 gb 3g internet free for 3 months each and once it gets over then unlimited 2g internet, 100 sms free.

I got a call for plan confirmation and the girl speaking could not even find out where Byculla was and couldnot read my address properly..
she informed me that they already activated an internet plan on my mobile from 4th month onwards and I would have to pay for that, so i clearly informed her that I would not remember what they have activated for me 4 months from now so to deactivate all that and let my current plan of 1gb 3g internet for next 3 months stay..

This girl deactivates my entire internet and now Vodafone tells me that I will have to pay for the internet that I use... This is cheating.. I should not pay for the mistakes that vodafone representatives make.

Also I got a bill with roaming charges added.. so when I called 198 they say that free roaming was never active only on your number and the person Vikram who gave me this plan is now not reachable.. Vodafone company is cheating their loyal customers in this way.

Mu number is [protected]
email id - [protected]@gmail.com