[Resolved]  Vodafone India — Complaint against manipulation of services

Address:

Pune, Maharashtra

Hello, I am a Postpaid Cognizant-Corporate Vodafone customer having plan E_Connect_3G_ 299. This is regarding manipulation of my services without my knowledge twice just on receipt o[censored]nknown fraudulent call requests.

On 27th Dec 2014, I received message on my number that my Plan has been changed and my service was disrupted later on. On contacting Customer Care, I have been informed that action on my SIM was performed on receiving request from some unknown number and they have acted upon it. On contacting corpcare.[protected]@vodafone.com and nodal.[protected]@vodafone.com, for lodging complaint and seeking information of fraudulent call, it was confirmed that the unknown number was not available in their system and senior authority has no clue for guiding/suggesting anything. Instead on 2nd Jan 2015, I received response assuring that the recurrence of such instance will not happen in future and accepted the incapability of Vodafone for providing fraudulent call information. I was really disappointed by the actions/replies from Nodal Office which lacks information and only regretting for inconvenience.

Now yesterday again, I got message again on my number that some internet pack was activated. On inquiring from Customer Care, it was told to me that somebody has called and raised request for the same. Now this is unacceptable, as this is the second time the same things are reiterating again after being assured by Vodafone of non-occurrence of such events.

Vodafone is not taking this issue seriously which is getting reflected by their casual responses from Customer Care as well as their Nodal Office. It is a serious question on their services, systems, security checks and their incapability to act upon such instances which are getting repeated over and again. I am really disappointed by the services and felt cheated by Vodafone now. I suffered losses regarding Charges, Services, etc. which are already indeed in vain and I am now fed up chasing Vodafone from past 45 days. I have fully lost all my hopes in Vodafone for taking any actions from their side on this case now. I request authorities to please step into this issue. Please guide/advice me and help in taking suitable actions.

Thanks!
Priyanka K.