Vodafone India — Complaint regarding postpaid to prepaid conversion

Address:

East Godavari, Andhra Pradesh, 533005

I have a complaint on one of your vodafone store regarding postpaid to prepaid connection.

Hi this is p durgaprasad and my mobile number is [protected] now this is in suspend state. Previously my number is prepaid but accidentally the sim card is broken into two pieces that was the worst fate in my life leads to take me to your liar vodafone store(please find the attachment of your liar store photo).

When i went to vodafone store(vodafone mini store sree dhanalakshmi communications sarpavaram kakinada) and the in-charge is mr diwakar his mobile number is [protected].

He said that my number is not registered on my name but when i took my number [protected] i have given my proof aadharcard. Mr diwakar said that, first you convert to postpaid and with in 1 month i will change your number again to prepaid.

Issues:

1. I will change you to prepaid with in 1 month*
2. Im putting 500 as the maximum bill limit*
3. He said 100 rs as the verification charges initially after we argued with him he deducted it in first month bill*
4. He said that he doesnot charge for any money for downloads for the first three bills.
We said ok and proceeded for the postpaid connection.

All these happened on june 25th, for the first month bill he asked me to pay 300 bill i.E 299 pack and i have paid the bill and again i gave my proof to convert again to prepaid as he said on around august 1st week. He asked a request letter to change to prepaid and he said that don't use your sim any more after two or three days the sim get into suspended state still it is not working but the monthly bill is as usually generated why?. From on that day worst part is began he never lift our calls, daily we used to call him 50 times he lift the call and keep it aside. When we went to store always he used to said that under process or server under maintainanse, with in 3 days it will be done.This same story happened for all these days.
Our expenses : mobile bill to calling him hundreds of times + petrol charges to went store around 20 times which is 30 kms apart from my location.

Recently i have checked my bill that was around 1375.20 on[protected]. How can it crosses 500 maximum bill limit and how it is still not converted to prepaid. When i call him still he said it is under process what is the process you following.. To cheat customers we are serious about this issue im not going to pay any bill amount crosses the maximum limit and i want proceed legally on your stupid store which harasses customers. And one more thing is he collect 100 rs extra for verification purpose along with 500 deposit + 100 rs sim cost + 100 rs verification charges totally 700rs and first month bill 300. These all stupid expenses paid by me to get my stupid vodafone number. Im not going to pay money to you and i want my number back as prepaid 3 months time is completed already.

This is not the first time for us, around six months back my colleague had the same problem with the same store guy mr diwakar which takes 2 months time to change his ordinary sim to micro sim. For your verification his name is k sai krishna and number is [protected].

This is very worst service you guys providing to your customers.Take necessary action immediately and solve our issue as early as possible...
My alternate mobile number for your further verification is : [protected]

we have already mailed this issue to the andhrapradesh vodafone service provider complaint two times dated 26th sept 2016 and second time 29th sept 2016 but we dont get any response