Vodafone India — Deactivation of No. [protected]

Address:

Kolkata, West Bengal

Respected Sir, I have decided to use Vodafone internet 5 GB unlimited plan 850 (3G post-paid plan) for my personal projects and accordingly a new sim bearing no. [protected] was activated on 04/12/2014.From the inception, I have started facing problem using the connection from my Vodafone dongle (ZTE K-3770-Z). First due delay in verification I am unable to use the connection for nearly half of the month. After that during usage the new SIM has started showing different RAS error codes (e.g. 630, 770 etc.). I have also noticed, most of the time I am unable to use 3G network as it is connected to very slow 2G network. In reality in our locality (10 minutes from Tollygunj Metro Station) signal strength of your internet network is abysmally low causing frequent disconnection and changing from 3G to 2G (HSUPA/EDGE) clearly shown in Vodafone Mobile Broadband software interface and light on dongle changes from indigo/violet to green /red. Despite repeated request you customer care and technical team pretended to show otherwise and tried to divert me offering different tweaks without result. Sometimes they hanged the phone deliberately knowing the truth of their inability. I have to use another prepaid Vodafone sim of mine bearing no. [protected] and paid more than Rs. 900 during that month to continue my work undisrupted though the connection speed was slow. Despite having an unlimited connection my use to another prepaid card clearly identified the underlying truth present in this scenario. Due to fault in your part you have provided me a bill of Rs. 619.86 for the first month that also reached me after the due date. In the next month the problem got worsen and despite my repeated request no action was taken on your part making the internet use almost impossible for me from that SIM. But this time you issued a bill of Rs. 954 to me without resolving my issue. I have to look for other viable options for using internet. But when at the end of the month one of your customer care executive advised me to change the sim card ([protected]) as it seems to be defective for him. Infuriated, I have decided to discontinue the useless connection till my problem was resolved and dropped my connection by calling your customer helpline. My ordeal entered into a new dimension as at the end of the next month I got an inflated bill of 1848.36(compounded) without using single MB of DATA. Frequent arguments with your customer executive did not solve my problem. Meanwhile I was unable to register and connect for the number in vodafone.in to check my account details. But today, to my surprise my professional calling sim bearing no. [protected] (Enterprise Connection which I use for professional purpose )was suspended and when enquired, your esteemed customer desk insisted me to pay the due amount of 1848.36 of “Defunct No. [protected]” to get it reactivated. They also instructed me to call to these numbers [protected]/[protected]/[protected] for available solution. I have credit limit of Rs. 5000 for the “Defunct No. [protected]” as shown in the bill and the payment due has not exceed the credit amount and even below to 40% of it. According to TRAI Regulation “Services to the subscriber cannot be disrupted until and unless the credit limit fixed for a subscriber is exceeded”. So you cannot even deactivate the SIM [protected]. Deactivation of another no. [protected] is not only illegal it also defies any logical sense of justice. Without redressing my grievance you cannot discontinue your service that is also for a number for which I have diligently complied your provisions and payments. You are thereby inducing forcefully a customer to use and pay for a service which you are unable to provide. I would request you the do the needful as early as possible to activate my calling no. [protected] with immediate effect and try to improve the internet network and infrastructure without further harassing your valued customers. Thanking you, N.Somnath