Vodafone India — Deactivation of Vodafone number

Address:

Mumbai City, Maharashtra

This is about the sheer mismanagement of one of the so-called ‘professional telecom’ operating in our country – Vodafone. Because of their utter carelessness towards the customers, I have lost my connectivity and guess what, it’s all my fault to choose Vodafone to port my number from Airtel. The story goes like this – I work in a reputed company in Mumbai and when I heard for a corporate plan being offered by Vodafone to our employees, I decided to opt for it, Red 4 business 666. After the porting formalities, my Vodafone number got activated on 31st March 2015. The people with whom I was in touch for this plan were named Abbas and Firoz. On 5th April, Vodafone initiated an address verification process, apparently for our own security. But the awesomeness was that they had to do it in the ‘working hours’. Everyone at my home are working, and wanted some family member to be present for verification. Obviously, they could find no one home. Then, on 7th April, I received a following message: “Dear Customer, we were unable to meet you at your billing address in spite of multiple attempts with regards to your new Vodafone connection. Please carry self-attested copy of your current address proof along with originals and visit any of Vodafone store by 9th April 2015 to enjoy continuous service.” Obviously, unaware of any such thing, I rushed to Vodafone store. I went to Lower Parel Vodafone store located in Peninsula Corporate Park (Mumbai). Vodafone executive asked me to submit address proof on the next day. I submitted address proof on 8th April. According to him, one of my family member ‘must be at home’ whenever Vodafone person will come for address verification. He asked me to choose the date and time for address verification. Then we decided to keep verification on 10th April 3.30pm. I asked my father to take leave on 10th April and to stay at home for the same. Guess what, no one turned up. Hail Vodafone! Then I called Abbas. He did not help me at all to solve the issue. I called Vodafone care centre thrice but I did not get any convincing answer, let alone an apology, from them. They asked me to visit Vodafone store again to choose fresh date and time. I gave written complaint on Vodafone site on 10th April in the evening. I received a call from Vodafone person and they asked me to call on [protected]. I called on this number and operator asked me to write this email through my official email id to corporate.[protected]@vodafone.com. After 2 days I received a following mail from Vodafone, “Dear Subscriber, Thank you for your e-mail dated 13/04/2015, regarding service related concern for your Vodafone mobile number 96********. We sincerely regret for the inconvenience caused to you. With regard to your email, we wish to inform you that your concern related to feedback on customer care executive for above mentioned Vodafone mobile number is forwarded to our concerned team .On basis the feedback received from our concerned team, we assure you that, the necessary steps have been initiated and our service personnel have been sensitized to your concern. We will do our utmost to prevent a reoccurrence of such an experience. Also, we would like to inform you that mentioned Vodafone mobile number is active. Please note reference number [protected] for your future correspondence. In case you need further assistance, please do call or e-mail us. We will do our best to help you. Happy to help, Suraj Khade” I did not receive any service from customer care, corporate plan executive as well as Vodafone Store. Guess what, today, as on 20th April, my number is not functional, probably because I do not live at all. But yes, the mistake was all mine, I chose Vodafone! “Wherever you go, our apathy follows”!