Vodafone India — Debarment of calling services

Address:

North Goa, Goa

I bought a vodafone postpaid number [protected] (Maharashtra region) last month. The credit limit was set at rs. 500 and then, increased to rs. 700.
My first bill cycle ended on 19th july. I was only 3 days late to pay the oustanding bill amount of rs. 61. 5 and vodafone debarred my services.

I paid the bill on 24 / 07 / 2015 and the customer care representative ensured that my services will resume within 24 hours of payment of bill. But this did not happen.

I again called up their frustrating customer care support on 26 / 07 / 15 and they ensured that outgoing calling services have been resumed. But again this did not happen.
Also, when i inquired about my credit limit the customer care representative told that it is only rs. 40. This discrepancy can lead to repetitive cease of my services.
My calling services have not resumed even after bill clearance. Every time i make call a call, i get a message that pay your bill first, which i have already paid.

I have made so many calls to vodafone regarding fixing my outgoing services but all requests have fallen on deaf ears. I am away from my home and due to unavailability of the calling services, i have not used my phone for last 5 days.

Pl take some action.

I have attached screenshots of messages from vodafone stating my credit limit and also clearance of bill.

Thanks
Gaurav sharma
+91 [protected]
Goa institute of management
Plan :sm_mg_mv_gim199
Rental: rs. 199